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7
What Will Farouk Do? Farouk Systems, Inc. will replace your appliance
at no charge other than a $15.00 return shipping and handling fee. The
replacement appliance is warranted for the remainder of the original two
(2) year warranty period. If the tool sent in is no longer available, it will be
replaced with a comparable tool.
What Does This Warranty Not Cover? This warranty does not cover
any steel parts; plastic parts; flex cord; damages caused by negligence,
misuse, tampering, alteration, failure to follow safety, operation or
maintenance instructions; appliances purchased through any internet
auction site or from any other outlet that is not an authorized reseller;
or alteration or removal of the model number or other identifying marks
on the appliance or the packaging. Further, this warranty does not cover
normal wear and tear.
How to make a warranty claim.
Save your original receipt. Then Either:
(A) Return the appliance with the original receipt to the professional
salon or professional salon chain from which it was purchased where
the appliance may be exchanged at no charge, depending on the
reseller’s exchange policy (terms and conditions may vary depending
on store’s exchange policy);
or
(B) Contact Farouk Systems, Inc. Customer Service at (800) 237-
9175 if you have any questions regarding your tool. Send your tool,
along with any completed warranty card that accompanied the tool at
time of purchase, the original receipt indicating the location and date
of purchase and a check or money order made payable to Farouk
Systems, Inc. for $15 to cover shipping and handling, to the following
address (United States Only: California residents are not required to
send payment.):
Attention: Customer Service
Farouk Systems, Inc.
880 E. Richey Rd.,
Houston, TX 77073
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