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Action Yes No
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Review the tips on avoiding jams. For more information, see
“Avoiding jams” on page 240.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
customer
support.
The problem is
solved.
Paper jam message remains after jam is cleared
Action Yes No
Check the entire paper path for jammed paper.
a Remove any jammed paper.
b From the printer control panel, touch Continue to clear the
message.
Does the paper jam message remain?
Contact
customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
Turn on Jam Recovery.
a From the home screen, navigate to:
> Settings > General Settings > Print Recovery
b From the Jam Recovery menu, touch the arrows to scroll to On
or Auto.
c Tou c h Submit.
Do pages reprint after a jam?
The problem is
solved.
Contact
customer
support.
Troubleshooting 276
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