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19
Storage and Service
Storage
Before storing the UPS, turn it completely OFF: with the UPS ON and receiving utility power, press
and hold the “ON/OFF” button for two seconds (an alarm will beep once briefly after the interval
has passed); then, unplug the UPS from the wall outlet. If storing the UPS for an extended period
of time, recharge the UPS batteries once every three months: plug the UPS into a wall outlet; allow
it to charge for 12 hours; and then unplug it and place it back in storage. If UPS batteries are
discharged for an extended period of time, they will suffer a permanent loss of capacity.
Service
A variety of On-Site Service Programs are also available from Tripp Lite. For more information on
service, visit www.tripplite.com/support. Before returning your product for service, follow these
steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns
link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple on-line form will ask for your unit’s model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping
instructions will be emailed to you. Any damages (direct, indirect, special or consequential) to
the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is
not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service
center must have transportation charges prepaid. Mark the RMA number on the outside of the
package. If the product is within its warranty period, enclose a copy of your sales receipt.
Return the product for service using an insured carrier to the address given to you when you
request the RMA.
18-01-271-933440.indb 19 1/25/2018 3:23:27 PM
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