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www.mythinkcar.com
THINKCAR
29
Passible reasons Solution
The equipment has not been used for
a long time, and the battery loss
Charge it for more than 2 hours before turning it on
Problem of Charger
If there is a quality problem, please contact the dealer or
after-sales service of THINRCAR.
Q: Why can’t make register?
Passible reasons Solution
The equipment isn’t connected Please make sure the network is connected
Notes that your email has been
registered.
Use another email for register or log in with the username
registered by the email (If you forget the username, you
can retrieve it by email)
The email didn’t receive the verifi cation
code during the registration
Check if the email is correct and get the verifi cation code
again
Q: Why can’t log in?
Passible reasons Solution
The equipment isn’t connected Please make sure the network is connected
The user name or password is
incorrect
Check the user name and password
Contact THINKCAR after-sales service or regional sales
to retrieve the user name and password
Server problem Server maintenance, please try again later
Q: Why can't activate the equipment?
Passible reasons Solution
The equipment isn’t connected Make sure the network is connected
The serial number and activation code
are inputted wrong
Check the serial number and activation code and make
sure they are correct (Serial number 12 digits, activation
code 8 digits).
The activation code is invalid Contact THINKCAR after-sales service or regional sales
Notes that the confi guration is empty Contact THINKCAR after-sales service or regional sales
Q: Notes: the equipment is not activated during update software ?
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