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www.mythinkcar.com
THINKCAR
24
3.6 Diagnostic Feedback
If you encounter an unresolved problem or diagnostic software bug during diagnosis, you can revert
the most recent 20 test records to Thinkcar Team. When we receive your feedback, we will analyze
and troubleshoot it in a timely manner, to improve the quality of our products and user experience. Tap
Diagnostic Feedback, the below pop-up message will appear:
Tap OK to enter the vehicle diagnostic feedback selection screen. There are three options:
Diagnostic Feedback: to show the list of all tested vehicle models
History: Tap to view all diagnostic feedback reverted and the processing progress.
Offl ine List: Tap to display all diagnostic feedback logs which have not been submitted successfully due to
network failure. Once the tablet gets a stable network signal, it will be uploaded to the server automatically.
In Diagnostic Feedback page, tap the diagnostic record of certain vehicle model or special function to next
step.
Tap Choose File to open the target folder and choose the desired diagnostic logs. Choose the failure type
and fi ll with the detailed failure description in the text box, and leave your telephone or email address. After
inputting, tap Upload Logs to revert feedback to us.
We will follow up your feedback as soon as we receive your diagnostic feedback, please keep an eye on
the progress and results of your diagnostic feedback in Diagnostic Feedback History.
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