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11
Error code guide:
If an error code appears in the LED DISPLAY, follow the instructions below according to the error
code displayed to correct the problem:
ERROR
CODE
PROBLEM REMEDY
POT
No cookware is
detected, incompatible
cookware is detected
or cookware is
not centered on
the COOKWARE
ALIGNMENT GUIDE.
If no cookware is on the cooktop, place cookware on the top
within 1 minute. If incompatible cookware is detected, replace it
with compatible cookware. If the cookware is misaligned, move
it within the COOKWARE ALIGNMENT GUIDE. The unit will
shut down automatically after 1 minute if none of these actions
are taken.
E1
Excessive high
temperature, cooking
fan malfunction, or
inadequate ventilation
for the cooktop.
Unplug the cord from the electrical outlet. Ensure proper
ventilation by making sure the fan is at least 4” away from any
obstruction. Wait 10 minutes for the cooktop and cookware to
cool down and then plug it back into a 120V electrical outlet.
Turn the unit on and listen for the fan to con
rm it is running.
E2
E3
Voltage input is too
high or too low and the
unit shuts down after 1
minute.
Unplug the cord from the electrical outlet. Verify the voltage is
110/120V AC with a voltage tester. If not, switch to a different
electrical outlet with the proper voltage level before operating
the unit.
Note: If any of the above remedies fail to correct the problem, please contact
Copyright 2019-2023 Secura, Inc. - All rights are reserved. www.duxtop.com / www.thesecura.com
This is a safety feature to prevent the cooking surface from
overheating. It usually happens during POWER MODE when
the cookware bottom is above 554°F (290°C). Extremely
high temperatures could damage your cookware and cooktop.
Allow the unit to cool down before using again. Please refer
to steps for E1 above.
The sensor is in normal
operation. When the
surface temperature rises
above approximately
518°F (270 °C), the unit
will activate overheating
protection. When the
surface temperature rises
above approximately
554°F (290°C), the unit
will display E2 and shut
down automatically in
one minute.
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