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10
TROUBLESHOOTING GUIDE & CUSTOMER SERVICE
If after reviewing the troubleshooting guide, the problem is not resolved, do not attempt to disassemble
or repair the unit yourself. Please contact us at [email protected] for assistance.
PROBLEM -
After pressing the ON/OFF button, the POWER INDICATOR LIGHT does not
illuminate red and/or the exhaust fan does not run:
Plug may be loose in the electrical outlet.•
Circuit breaker may be inoperative or tripped.•
PROBLEM -
The POWER INDICATOR LIGHT is lit, but the fan is not running and cookware is not
heating up:
Using the incompatible type of cookware (non-magnetic)•
Pan is not centered on the COOKTOP ALIGNMENT GUIDE•
The COOKTOP SURFACE may be cracked•
PROBLEM -
The induction cooktop suddenly stops heating during operation and shuts down:
Unit shuts down because the overheating sensor detected an excessive surface temperature •
caused by heating empty cookware
A blocked COOL AIR INLET & FAN or WARM AIR OUTLET caused cooktop to overheat•
Unit was unplugged while in use•
Fuse or circuit breaker tripped during use. (Do not plug other appliances into the same circuit while •
using the cooktop)
Copyright 2019-2023 Secura, Inc. - All rights are reserved. www.duxtop.com / www.thesecura.com
PROBLEM -
This is a safety feature to prevent the cooking surface from overheating. When the surface temperature
drops, the cooktop will automatically resume heating. This is most likely to occur when you are frying
or sauteing food under Power Mode when the food is nearly dried. Overheating protection relates to
abnormal use. The food in the cookware has been fried or seared almost dry, and if you continue
heating without adding water, it may cause damage to the cookware and cooktop. In this case, it is
advisable to turn the cooktop off, and allow it to cool down before restarting again. Be careful during
dry-heat cooking and try to avoid extreme high temperature causing damage.
In Power Mode, the cooktop automatically stops heating when the surface temperature
is too high, and resumes heating when the temperature has dropped, but the power
displayed on the screen does not change.
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