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30
ENG
Troubleshooting
Error Codes
The start of the appliance does not work or it stops during operation.
First try to find a solution to the problem, If not, contact the service centre.
Description Reason Solution
Washing machine cannot
start up
Door is not closed properly Restart after the door is closed
Check if the clothes are stuck
Door can’t be opened Washer’s safety protection
design is working
Disconnect the power, restart the product
Water leakage The connection between
inlet pipe or outlet hose is
not tighten
Check and fasten water pipes
Clean up outlet hose
Detergent residues in
the box
Detergent is dampened or
agglomerated
Clean and wipe the detergent box
Indicator or display does
not light
Disconnect the power
PC board or harness has
connection problem
Check if the power is shut down and the
power plug is connected correctly
Abnormal noise Fixing bolts still in place.
Floor is not solid or level.
Check if the fixing (bolts) have been removed
Check it’s installed on a solid and level floor
Description Reason Solution
E30 Door is not closed properly Restart after the door is closed
Check if the clothes are stuck
E10 Water injecting problem while
washing
Check if the water pressure is too low
Straighten the water pipe
Check if the inlet valve filter is blocked
E21 Overtime water draining Check if the drain hose is blocked
E12 Water overflow Restart the washer
EXX Please try the solutions again, if unsuccessful, please call our service line.
Description Reason Solution
Pause/Start
No Spin
Extra Rinse
Prewash
Off
Off
Flash
Off
Off
Off
Door is not closed properly Restart after the door is closed
Check if the clothes is stuck
Off
Off
Off
Flash
Off
Off
Water injecting problem
while washing
Check if the water pressure is too low
Straighten the water pipe
Check if the inlet valve filter is blocked
Off
Off
Flash
Flash
Off
Off
Overtime water draining Check if the drain hose is blocked
Off
Off
Off
Off
Flash
Off
Water overflow Restart the washer
Other Please try the solutions again, if unsuccessful, please call our service line
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