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65TROUBLESHOOTING
ENGLISH
Noises
Wi-Fi
Oven will not Self
Clean. (On some
models)
The oven temperature is too high to set a Self Clean operation.
• Allow the range to cool and reset the controls.
Oven controls improperly set.
• See the Self Clean section.
A Self Clean cycle cannot be started if the oven Control Lock / Lockout feature is active.
• See the "Control Lock / Lockout" in "Changing Oven Settings" section.
Oven door does not
open after a Self
Clean cycle (On some
models)
Oven is too hot.
• Allow the oven to cool below locking temperature.
The control and door may be locked.
• Allow about one hour for the oven to cool after the completion of a Self Clean cycle. The
door can be opened when the lock k is no longer displayed.
The oven is not clean
after a Self Clean
cycle (On some
models)
Oven controls not properly set.
• See the Self Clean section.
Oven was heavily soiled.
• Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need to
Self Clean again or for a longer period of time.
Oven racks are
difficult to slide (On
some models)
The shiny, silver-colored racks were cleaned in a Self Clean cycle.
• Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven
racks with the paper towel.
Problem Possible Cause & Solution
“Crackling” or
“popping” sound
This is the sound of the metal heating and cooling during both the cooking and Self
Clean functions.
• This is normal.
Fan noise A convection fan may automatically turn on and off.
• This is normal.
A chime sounds
when surface
elements are turned
on.
When any cooktop burner is activated, a chime sounds to indicate the cooktop is in use.
• This is normal.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
Problem Possible Cause & Solution
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