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10
CRANE CUSTOMER CARE
CALL US: 888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: customer-service@crane-usa.com
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to disassemble the fan and motor, this will void warranty.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Possible Solution
If humidifier does not
have any power:
Ensure unit is properly plugged into a working power
outlet.
Check that the Power Button is pressed ON.
If Power On indicator light does not come on, contact
Crane Customer Care.
Condensation forms
around humidifier &
windows:
Leave room door slightly open during humidifier
operation.
Reduce power setting
Water indicator light
stays red
Submerge the base in warm soapy water, specifically
running water on the water level sensor float attached to
the base
If light does not turn green, call Crane Customer Care
If there is a strange odor:
Clean the Water Tank with the water and vinegar
solution and rinse with clean water.
Leave the empty Water Tank open for some time
(without the Water Tank Cap attached) in a cool place.
The steam indicator light
is green, but there is no
mist being emitted:
There will be no mist emitted, only cool air
Make sure the water level in the tank is decreasing over
24 hours
Water is not decreasing
Check filter to see if there is buildup of minerals, tears or
holes. If so, the filter needs to be replaced.
If you air is already saturated, the unit will not emit as
much moisture.
NOTE: Spare Parts can also be purchased online at www.crane-usa.com
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