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Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to
the computer and the printer.
Are the cables securely connected?
Go to step 2. Connect the cables
properly.
Step 2
Check if the file name is already in use.
Is the file name already in use?
Change the file
name.
Go to step 3.
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the
file
you want to scan open by another application or user?
Close the file you are
scanning.
Go to step 4.
Step 4
Check if either the Append time stamp or the Overwrite existing
file check box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing
file
check box
selected in the destination
configuration
settings?
Contact
customer
support.
Select the Append
time stamp or
Overwrite existing
file check box in the
destination
configuration
settings.
Scanner unit does not close
Action Yes No
Check if there are obstructions in the scanner unit.
a Lift the scanner unit.
b Remove any obstruction keeping the scanner unit open.
c Lower the scanner unit.
Did the scanner unit close correctly?
The problem is
solved.
Contact customer
support.
Scanning takes very long or freezes the computer
Action Yes No
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Go to step 2. The problem is
solved.
Troubleshooting 329
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