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Action Yes No
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 28.
Is the tray available in the printer driver?
Go to step 5. Manually add the
tray in the printer
driver.
Step 5
Check if the option is selected.
a From the application you are using, select the option. For Mac
OS X version 9 users, make sure the printer is set up in Chooser.
b Resend the print job.
Is the tray working?
The problem is
solved.
Contact
customer
support.
Internal Solutions Port does not operate correctly
Action Yes No
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
a Install the ISP. For more information, see
“Installing an Internal
Solutions Port” on page 16.
b Print a menu settings page, and then check if the ISP is listed
in the Installed Options list.
Is the ISP listed in the Installed Options list?
Go to step 2. Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
Step 2
Check the cable and the ISP connection.
a Use the correct cable, and then make sure it is securely
connected to the ISP.
b Check if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on
the controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 196
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