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Wiytamo service@wiytamo.com
service@wiytamo.com Wiytamo
4
information will delay the processing of the problem.
Required Information
① Nature of malfunction(as
accurately as possible)
Damaged: includes picture and video about
damage parts
Quality Problem: includes picture about damage
parts
Please follow the direction at “ BEFORE
REQUESTINGSERVICE” below.
② Serial number/Model
number
On the rating label
On the carton
③ Record of Purchase
Screenshot / Pictures
1.2. BEFORE REQUESTING SERVICE
1.2.1 Receiving and Inspection
Please check the appearance of outer packaging box and the inner
contents when receiving the goods to protect your right and
interest.
If there is any damaged outer packaging, defect and damage
product, missing parts or received the wrong item, please kindly
take photos from all aspect or angle immediately and contact our
customer service for verification and processing.
We need these photos as evidence to ask claims to the FedEx / UPS
Carrier for their bad shipping service. It also very vital for us to
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