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14
EN
www.napoleongrills.com
N415-0273 JAN 26.18
Low heat / Low
ame when valve
turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheang.
Ensure lighng procedure is followed carefully. All
gas grill valves must be in the o posion when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Pipe must be sized according to installaon code.
Preheat grill with both main burners on high for 10 to
15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom. See
assembly instrucons.
Preheat grill with both main burners on high for 10 to
15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other debris,
or improper air shuer adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer slightly
according to combuson air adjustment instrucons.
(This must be done by a qualied gas installer.)
Flames li away from
burner, accompanied
by the smell of
gas, and possibly
dicules in lighng.
Improper air shuer adjustment. Close air shuer slightly according to combuson air
adjustment instrucons. (This must be done by a
qualied gas installer.)
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal vibraons
in the regulator and does not aect the performance
or safety of the gas grill. Humming regulators will not
be replaced.
Burners will not
cross light each
other.
Plugged ports at back of burner. Clean burner ports. See burner maintenance
instrucons.
“Paint” appears to
be peeling inside lid
or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards,
that ake o. Regular cleaning will prevent this. See
cleaning instrucons.
Infrared burner (if
equipped) ashes
back (during
operaon the burner
abruptly makes
a loud “whoosh”
sound, followed by
a connuous blow-
torch type sound and
grows dim.)
Ceramic les overloaded with
grease drippings and build-up. Ports
are clogged.
Burner overheated due to
inadequate venlaon (too much
grill surface covered by griddle or
pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in the
burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at least
ve minutes or unl the ceramic les are evenly
glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
o and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact your
authorized Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
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