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www.tsicustomerservice.com
A1135
27
Troubleshooting
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Display shows “ ”. The thermostat sensor is broken
or disconnected.
Unplug the replace, remove the back panel of the replace and check
that the thermostat is plugged into the main circuit board. If this does not
solve the problem contact customer service for a replacement thermostat
sensor.
Display shows “ ”.
The thermostat sensor is
broken.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”.
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow
it to cool down. Replug and operate, monitor the heater for signs of
overheating, if the problem persists discontinue use of the heater and
contact customer service.
Display shows “ ”.
Power cord overheating
protection has activated.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not
occurred with the use of other appliances. During use check frequently to
determine if your plug outlet or faceplate is HOT! If so, discontinue use of
the heater and have a qualied electrician check and/or replace the faulty
outlet(s).
The heater does not blow warm
air.
The heater is in a cool down
cycle.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air
will blow.
There is no power. There is no power to the unit.
Check that unit is plugged into a standard 120V outlet. Press the power
button several times and make sure the power is set to the “ON” position.
The heater does not blow any
air.
Thermostat setting is preventing
heater from turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
The heater does not work, but
Power and Heater settings are
“ON” and thermostat is set.
Manual reset overheat
protection triggered.
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem persists contact customer service.
Flame effect works but heater
function does not, and the ame
effect ashes when the heater
button is pressed.
The heater is disabled.
With the power on press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled the ame effect will ash multiple times.
The remote control is not
working.
There are no batteries or the
signal is poor.
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion
and gentle pressure. Repeatedly pressing buttons in rapid
succession may cause the transmitter to malfunction.
The noise when the heater is on
is louder than normal.
a. The air intakes are dirty or
obstructed.
b. The blower/heater assembly
is defective.
a. Check the air intakes for obstructions or high dust build up.
b. Contact Customer Service for a new Heater/Blower Assembly.
Abnormal noise when the heater
is not on and the ame effect
is on.
The spinner motor is defective. Contact Customer Service for a new Spinner Motor.
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