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FAQ/If a problem occurs ...
MOMENTUM Wireless M3AEBTXL | 33
FAQ/If a problem occurs ...
Current list of frequently asked questions (FAQ)
Visit the MOMENTUM Wireless product page at
www.sennheiser.com/download
There you will find a current list of frequently asked questions (FAQ)
and suggested solutions.
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob-
lem cannot be solved with the proposed solutions, please contact
your Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at
www.sennheiser.com > “Service & Support”.
Leaving the Bluetooth transmission range
Wireless calling and streaming are only possible in the Bluetooth
transmission range of your smartphone. The transmission range
largely depends on environmental conditions such as wall thickness,
wall composition etc. With a free line of sight, the transmission
range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the headphones, leave the Bluetooth transmis-
sion range of the smartphone, the sound quality deteriorates
increasingly until you hear the voice prompt “Device (1) discon
-
nected”. At this point, the connection breaks down completely. If you
immediately re-enter the Bluetooth transmission range, the connec
-
tion is automatically re-established.
Deleting the Bluetooth pairing list of the headphones
1. Switch the headphones on (> 16).
2. Press and hold the voice assistant button for 5 seconds.
The headphones are in Bluetooth pairing mode. The LED flashes
blue and red.
3. Press and hold the voice assistant button again for 5 seconds.
The Bluetooth pairing list is deleted. You hear the voice prompt
“Pairing list cleared”. The LED flashes blue 3x. The headphones
then stay in Bluetooth pairing mode.
Restarting the headphones
If the function of the headphones is disturbed, perform a restart:
1. Switch the headphones on (> 16).
2. Press and hold the volume + button for approx. 25 seconds.
5s
Hold
Click
ON
1 2 3
„Pairing list
cleared“
OFF
5s
Hold
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