Before using your new product, please read these instructions to prevent any damage.
USER GUIDE
18 Cu. Ft. Top Mount
Refrigerator
NS-RTM18WH2 / NS-RTM18SS2 / NS-RTM18SS2L /
NS-RTM18BK2 / NS-RTM18BK2L
www.insigniaproducts.com
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Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Main components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up your refrigerator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Before using your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Leveling your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Providing a proper power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing an optional ice maker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Reversing the door position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Preparing to reverse the door position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Reversing the door position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Setting the temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using your refrigerator compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using your freezer compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Dismissing the open door alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Entering standby mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Cleaning and maintaining your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Cleaning the interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Cleaning the exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Defrosting the freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Changing the interior LED light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Shutting down your refrigerator for several months . . . . . . . . . . . . . . . . .21
Handling power outages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Moving your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Tips on saving energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Obtaining replacement parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Understanding error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Common problems and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
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18 Cu. Ft. Top Mount Refrigerator
www.insigniaproducts.com
Introduction
Congratulations on your purchase of a high-quality Insignia product. Your
NS-RTM18WH2, NS-RTM18SS2, NS-RTM18SS2L, NS-RTM18BK2, or NS-RTM18BK2L
represents the state of the art in refrigerator design and is designed for reliable
and trouble-free performance.
Important Safety Instructions
WARNING
• THIS appliance is intended to be used in household and similar applications
such as staff kitchen areas in shops, offices, and other working environments;
farm houses and by clients in hotels, motels, and other residential type
environments; bed and breakfast type environments; catering and similar
nonretail applications.
•
THIS appliance is not intended for use by persons (including children) with
reduced physical, sensory, or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
•
CHILDREN should be supervised to ensure that they do not play with the
appliance.
•
IF the supply cord is damaged, it must be replaced by the manufacturer, its
service agent, or similarly qualified persons in order to avoid a hazard.
•
DO not store explosive substances such as aerosol cans with a flammable
propellant in this appliance.
•
THE appliance has to be unplugged after use and before carrying out user
maintenance on the appliance.
•
WARNING: Keep ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
•
WARNING: Do not use mechanical devices or other means to accelerate the
defrosting process, other than those recommended by the manufacturer.
•
WARNING: Do not damage the refrigerant circuit.
•
WARNING: Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type recommended by
the manufacturer.
•
WARNING: Please dispose of the refrigerator according to local regulators
because it uses flammable blowing gas and refrigerant.
•
WARNING: When positioning the appliance, ensure the supply cord is not
trapped or damaged.
•
WARNING: Do not locate multiple portable socket-outlets or portable
power supplies at the rear of the appliance.
•
DO not use extension cords or ungrounded (two prong) adapters.
•
WARNING: Risk of child entrapment. Before you throw away your old
refrigerator or freezer:
• Take off the doors.
• Leave the shelves in place so that children may not easily climb inside.
WARNING: Risk of fire/flammable
materials.
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• THE refrigerator must be disconnected from the source of the electrical
supply before attempting the installation of an accessory.
•
CHILDREN should be supervised to ensure that they do not play with the
appliance.
•
REFRIGERANT and cyclopentane foaming material used for the appliance
are flammable. Therefore, when the appliance is scrapped, it must be kept
away from any fire source and be recovered by a special recovering company
with corresponding qualification other than be disposed by combustion, so as
to prevent damage to the environment or any other harm.
•
WARNING: To avoid a hazard due to instability of the appliance, it must be
fixed in accordance with the instructions.
•
WARNING: Connect to potable water supply only. (Suitable for ice making
machine)
•
TO Prevent A Child From Being Entrapped, Keep Out Of Reach Of Children
And Not In The Vicinity Of Freezer (Or Refrigerator). (Suitable for products with
locks)
• For employed with optional ice maker kit:
• Minimum/Maximum inlet water pressure, 138/827 kPa (20/120 PSIG).
•
WARNING: Connect to potable water supply only.
Meaning of safety warning symbols
Electricity-related warnings
• Do not pull the power cord when removing the power plug of the refrigerator.
Please firmly grasp the plug and pull out from the socket directly.
• To ensure safe use, do not damage the power cord or use the power cord
when it is damaged or worn.
• Please use a dedicated power socket: The power socket must not be shared
with other electrical appliances. The power cord should be firmly contacted
with the socket or else fires might be caused.
• Please make sure that the power socket is equipped with a ground
connection.
Prohibition symbol
This is a prohibition symbol.
Any incompliance with instructions marked with this
symbol may result in damage to the product or
endanger the personal safety of the user.
Warning symbol
This is a warning symbol.
It is required to operate in strict observance of
instructions marked with this symbol; or otherwise
damage to the product or personal injury may be
caused.
Note symbol
This is a cautioning symbol.
Instructions marked with this symbol require special
caution. Insufficient caution may result in slight or
moderate injury, or damage to the product.
Note: This manual contains lots of important safety information
which must be observed by the users.
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18 Cu. Ft. Top Mount Refrigerator
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• Do not use electrical appliances on the top of the refrigerator, unless they
are recommended by the manufacturer.
Warnings for using
• Do not arbitrarily disassemble or reconstruct the refrigerator, nor damage
the refrigerant circuit; maintenance of the appliance must be conducted by a
specialist.
• A damaged power cord must be replaced by the manufacturer, its
maintenance department, or related professionals in order to avoid danger.
• The gaps between refrigerator doors and between doors and refrigerator
body are small, do not put your hand in these areas to prevent from squeezing
fingers. Please be gentle when closing the refrigerator door to avoid falling
articles.
• Do not pick up foods or containers with wet hands in the freezing chamber
when the refrigerator is running, especially metal containers, in order to avoid
frostbite.
• Do not allow any child to get into or climb the refrigerator; otherwise
suffocation or falling injury of the child may be caused.
• Do not place heavy objects on the top of the refrigerator considering that
objects may fall when closing or opening the door, and accidental injuries
might be caused.
Warnings for placement
• Do not put flammable, explosive, volatile, and highly corrosive items in the
refrigerator to prevent damage to the product or fire accidents.
• Do not place flammable items near the refrigerator to avoid fires.
• The refrigerator is intended for household use, such as storage of foods; it
must not be used for other purposes, such as storage of blood, drugs, or
biological products, etc.
• Do not store beer, beverage, or other fluid contained in bottles or enclosed
containers in the freezing chamber of the refrigerator; or otherwise the bottles
or enclosed containers may crack due to freezing and cause damages.
Warning for energy
• Refrigerating appliances might not operate consistently (possibility of
defrosting of contents or temperature becoming too warm in the frozen food
compartment) when located for an extended period of time below the cold
end of the range of temperatures for which the refrigerating appliance is
designed.
• Do not store carbonated drinks in food freezer compartments or cabinets or in
low-temperature compartments or cabinets, and that some products such as
water ices should not be consumed too cold.
• Do not exceed the storage time(s) recommended by the food manufacturers
for any kind of food and particularly for commercially quick-frozen food in
food-freezer and frozen-food storage compartments or cabinets.
• Take the precautions necessary to prevent an undue rise in the temperature of
the frozen food while defrosting the refrigerating appliance, such as wrapping
the frozen food in several layers of newspaper.
• A rise in temperature of the frozen food during manual defrosting,
maintenance, or cleaning could shorten the storage life.
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Warnings for disposal
• Refrigerant and cyclopentane foaming material used for the refrigerator are
flammable. Therefore, when the refrigerator is scrapped, it must be kept away
from any fire source and be recovered by a special recovering company with
corresponding qualification other than be disposed by combustion, so as to
prevent damage to the environment or any other harm.
•
WARNING: When the refrigerator is scrapped, disassemble the doors,
and remove gasket of door and shelves; put the doors and shelves in a proper
place, so as to prevent trapping of any child.
• Correct Disposal of this product: This marking indicates that this
product should not be disposed with other household wastes
throughout the EU. To prevent possible harm to the environment
or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material
resources. To return your used device, please use the return and
collection systems or contact the retailer where the product was
purchased. They can take this product for environmental safe
recycling.
SAVE THESE INSTRUCTIONS
Features
• 18 cu. ft. capacity
• Glass shelves
• Two humidity-controlled crisper drawers
•LED lighting
• Frost free
• Reversible door with self-closing hinge
• Ice-maker ready (compatible with NS-ICEF2W2)
Package contents
• 18 cu. ft. top mount refrigerator
• Hinge kit (for door reversal)
• User Guide
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18 Cu. Ft. Top Mount Refrigerator
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Main components
Setting up your refrigerator
Before using your refrigerator
1 Remove all packing materials, including bottom cushions, foam pads, and
tape inside of your refrigerator. Tear off the protective film on the doors and
the refrigerator body.
2 Wipe the cabinet with a mild detergent and warm water, then wipe dry.
3 Let the refrigerator stand upright for more than two hours before connecting
it to power. Plugging in the refrigerator before this could result in a decrease in
cooling capacity or other damage.
4 Before putting food in your refrigerator, wait about two to three hours after
the thermostat has been set to let the refrigerator cool. In the summer (when
the ambient temperature is high), wait four hours.
Note: The image above is only for reference and may vary from the actual
product.
Shelf
Shelf
Shelf
Crisper drawers
Door trays
Storage box
Door trays
Deli drawer
Air outlet
Air outlet
Air outlet
Control panel
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Finding a suitable location
• Position the refrigerator away from heat and direct sunlight. For the best
performance, install in an area with an ambient temperature between 50° F
(10° C) and 110° F (43° C).
• To prevent rust and to protect the electrical insulation, do not place the
refrigerator in moist areas.
• Place your refrigerator in a well-ventilated indoor location. Leave at least
11 13/16 in. (30 cm) of space above and at least 3. 15/16 in. (10 cm) behind and
beside the refrigerator for heat dissipation.
• Make sure that the floor is flat and strong enough to support the refrigerator
when fully loaded.
• Leave enough space to open the refrigerator’s doors and drawers.
Leveling your refrigerator
• It is very important for the refrigerator to be level. If the refrigerator is not
leveled during installation, the doors may not close or seal properly, causing
cooling, frost, or moisture problems.
• To level your refrigerator, rotate the front leveling feet clockwise (to raise) the
refrigerator or counter-clockwise (to lower).
Note: Having someone push against the top of the refrigerator helps to take some weight
off the leveling foot, making it easier to adjust.
Raise
Lower
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18 Cu. Ft. Top Mount Refrigerator
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Providing a proper power supply
Check your local power source. This refrigerator requires a 110V–120V, 60Hz
power supply.
Use a receptacle that accepts the grounding prong. The power cord is equipped
with a 3-prong (grounding) plug which mates with a standard 3-prong
(grounding) wall outlet to minimize the possibility of electric shock hazard from
this refrigerator.
Installing an optional ice maker
The refrigerator comes set up for ice maker installation. This refrigerator is
compatible with the Insignia NS-ICEF2W2 ice maker (not included).
Notes:
• The refrigerator should always be plugged into its own individual electrical outlet
which has a voltage rating that matches the rating plate.
• Never unplug your refrigerator by pulling on the power cord. Always grip the plug
firmly and pull straight out from the outlet.
3-prong receptacle
Receptacle box cover
3-prong plug
Grounding lead
Grounding adapter Receptacle box cover
Screw
Receptacle
Using a 3-prong plug and
outlet
Using a grounding
adapter
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Reversing the door position
Based on the location where you plan to use your refrigerator, you may find it
more convenient to reverse the position of the door.
Determining which version refrigerator you have
Before reversing the door position, check the version of your refrigerator to be
sure that you have the parts listed below to proceed with the door reversal. To
check your refrigerator version, look at the label on the inside left side of the
refrigerator cabinet, if the label says "Rev A." contact Insignia Customer Service at
1-877-467-4289 to receive complimentary parts to complete the door reversal.
Preparing to reverse the door position
You will need:
• A flat-blade screwdriver and a Phillips screwdriver.
• To make sure that your refrigerator is unplugged and empty.
• To have someone available to assist you in the process.
• To keep all of the parts you remove to reuse them later.
CAUTION: To avoid injury to yourself or your property, we recommend that someone
assist you during the door reversal process.
Note:
• Images show a refrigerator that initially opens on the left side. However, your
refrigerator may open on the right side.
• Models NS-RTM18WH2, NS-RTM18SS2, and NS-RTM18BK2 initially open on the left
side. Models NS-RTM18SS2L and NS-RTM18BK2L initially open on the right side.
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18 Cu. Ft. Top Mount Refrigerator
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Reversing the door position
Parts included with the hinge kit:
Parts you’ll use that are already mounted on the door (as shipped):
1 Unplug your refrigerator and remove all food from the door shelves.
Note: Left-opening model shown for illustration purposes.
If your doors currently open
on the left side:
Center left hinge
Left top hinge cover
Top left hinge Left door-open
stopper
Upper door self-locking
block
Hole caps (2)
If your doors currently open
on the right side:
Center right hinge
Right top hinge cover
Top right hinge
Upper door self-locking
block
Right door-open
stopper
Hole caps (2)
OR
Door block
Bottom hinge
Lower door
self-locking block
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2 Remove the cover plate and the top hinge cover, then unscrew and remove
the top hinge. Keep the screws to reuse.
3 Lift the freezer door up and away from your refrigerator.
4 Unscrew the three screws holding the center hinge, remove the hinge, then
lift the refrigerator door up and away from your refrigerator. Save the screws
to reuse and store the hinge in a safe place in case you need to reverse the
door position again.
Note: Images show a refrigerator that opens on the left side. Your refrigerator may open
on the right side.
Top hinge cover
Cover plate
Center hinge
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18 Cu. Ft. Top Mount Refrigerator
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5 Unscrew the two screws holding the bottom hinge, then remove the bottom
hinge from the refrigerator.
6 Unscrew the hinge pin from the bottom hinge and reattach it to the other
hole in the hinge pin, then secure the bottom hinge to the opposite side of
the refrigerator using the screws you removed previously.
Bottom hinge
Hinge pin
Hinge pin
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7 Remove the hole cap and plastic bushings from the top of the freezer and
refrigerator doors. Save them for the next step.
8 Insert the hole cap and plastic bushings into the opposite sides (from where
you removed them) of the freezer and refrigerator doors.
Hole cap
Plastic bushings
Plastic bushings
Hole cap
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18 Cu. Ft. Top Mount Refrigerator
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9 Remove the door block from the bottom of the refrigerator door and attach it
to the other side.
10 Attach the upper door self-locking block and the door-open stopper to the
side of the freezer door where the hinge will be. Use the parts from the hinge
kit.
Refrigerator door
Door block
Lower door
self -locking block
Upper door
self-locking block
Door-open stopper
Freezer door
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11 Remove the old upper door self-locking block and the door-open stopper (do
not remove the parts attached in step 10). Store in a safe place in case you
need to reverse the door position again.
12 Attach the refrigerator door to the bottom hinge, then attach the center hinge
to the refrigerator. Use the center hinge from the hinge kit (not the piece
removed in step 4).
13 Put the freezer door onto the center hinge, then attach the top hinge (from
the hinge kit) to the top of refrigerator. Cover the hinge with the top hinge
cover (from the hinge kit) and cover the screw holes on the top with the cover
plate you previously removed.
Center hinge
Top hinge cover
Top hinge
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14 Add covers to the screw holes and hinge pivot.
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Using your refrigerator
After plugging in your refrigerator, you’ll hear a beep and the refrigerator starts
normal operation with the refrigerator and freezer set to the mid-range
temperatures.
Setting the temperature
• To set the refrigerator temperature, press FRIDGE repeatedly to cycle through
the three temperature settings. The refrigerator LEDs light up to show the
current setting:
• One LED illuminated: 46.4° F (8° C)
• Two LEDs illuminated: 39.2° F (4° C)
• Three LEDs illuminated: 35.6° F (2° C)
• To set the freezer temperature, press FREEZER repeatedly to cycle through the
three temperature settings. The freezer LEDs light up to show the current
setting:
• One LED illuminated: 3.2° F (-16° C)
• Two LEDs illuminated: -2.2° F (-19° C)
• Three LEDs illuminated: -11.2° F (-24° C)
Using your refrigerator compartment
• The refrigerator compartment is suitable for storage of a variety of fruits,
vegetables, beverages, and other food consumed in the short term.
• Do not place cooked foods in the refrigerator until they have cooled to room
temperature.
• Wrap or seal foods in containters before putting them into the refrigerator.
• Adjust the glass shelves’ position up or down to accomodate your stored
foods.
• Large amounts of food will lower the cooling efficiency of the refrigerator. Do
not block the air outlets.
Note: If the refrigerator is unplugged, wait 10 minutes before restarting it to prevent
damage to the compressor.
Note: If a fault occurs, the fridge and freezer LEDs will flash to show an error code instead
of the current temperature setting. See “Understanding error codes
” on page 23 for more
information.
CAUTION: To prevent damage, never close the refrigerator door while the shelves or
crisper drawers are extended.
Refrigerator LEDs
Freezer LEDs
Refrigerator
temperature button
Freezer temperature
button
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Using the refrigerator shelves
The two glass shelves in the refrigerator compartment can be adjusted to various
heights, as needed.
1 To remove a shelf, lift the front of the shelf, then gently pull it forward until the
shelf comes clear of the shelf guides.
2 When reinserting a shelf, make sure that there is nothing behind it, then
gently push the shelf back into the position.
Using the crisper drawers
Use the crisper drawers to store vegetables and fruits. In general, store fruits and
vegetables that are not sensitive to moisture loss (apples, peaches, pears) in a
drawer with a low humidity setting and store food that can wilt (lettuce,
asparagus, carrots, strawberries) in a drawer with high humidity.
The crisper cover controls the temperature of the crisper and prevents moisture
loss. Use the sliding vents to adjust the humidity level inside each drawer.
Using your freezer compartment
• The freezer compartment keeps food fresh for a long time, and it is mainly
used to store frozen foods and ice.
• The freezing chamber is suitable for storage of meat, fish, ice cream, and other
foods that won’t be consumed in the short term.
• Divide chunks of meat into small pieces for easy access.
• Place frozen food into the freezer as quickly as possible after purchase.
• Follow package instructions regarding storage times. The storage life of frozen
foods varies and the recommended storage time should not be exceeded.
• Large amounts of food will lower the cooling efficiency of the freezer. Do not
block the air outlet.
Using the door trays
The refrigerator and freezer compartments have door trays. You can adjust a tray
to fit the items you want to store.
1 Remove all items from a tray.
Humidity control
Humidity control
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2 Hold the door tray with one hand, then use the other hand to tap the bottom
of the tray up several inches.
3 Align the door try where you want to place it, then push it down into place.
Dismissing the open door alarm
When the refrigerator or freezer door is left open for two minutes, a buzzer sounds
until you close the door.
To cancel the alarm without closing the door, press ALARM OFF.
Entering standby mode
When in standby mode, the refrigerator stops refrigerating and the display is
turned off.
• To enter standby mode, press and hold ALARM OFF for three seconds.
• To turn the refrigerator back on, press and hold ALARM OFF for three seconds.
Alarm off button
Power on/off
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Cleaning and maintaining your refrigerator
Your refrigerator is designed for year-round use with only minimal cleaning and
maintenance.
When you first receive it, wipe the cabinet with a mild detergent and warm water,
then wipe dry. Do this periodically to keep your refrigerator looking new.
Cleaning the interior
Clean the inside of the refrigerator and freezer regularly to avoid odor.
1 Before cleaning, unplug the refrigerator and remove all food, drinks, shelves,
and drawers.
2 Mix two tablespoons of baking soda with a quart of warm water, then use a
soft cloth or sponge to wipe the interior. Rinse with warm water and wipe
clean.
3 Wipe the door trays, shelves, and drawers with a soft cloth dampened with
soapy water or diluted detergent. Dry with a soft cloth or let it dry naturally.
4 Open the refrigerator door to let it dry completely before plugging in the
refrigerator.
Cleaning the exterior
1 Clean dust behind and underneath the refrigerator regularly to improve
cooling and energy savings.
2 Make sure that there is no debris on the door gaskets. Clean with a soft cloth
dampened with soapy water or diluted detergent.
3 Wipe the outer surface of the refrigerator with a soft cloth dampened with
soapy water or detergent, and then wipe it dry.
Defrosting the freezer
This refrigerator is frost free, so you don't need to defrost it. If frost forms because
of a change in season or temperature, you can manually remove it by unplugging
the refrigerator or wiping with a dry towel.
Changing the interior LED light
The LED light is designed for a long life. It is not user serviceable and should be
replaced by the manufacturer, its service agent, or a similarly qualified person.
Shutting down your refrigerator for several months
1 Turn off the refrigerator and unplug it from the wall outlet.
Caution:
• Do not use hard brushes, clean steel balls, wire brushes, abrasives (such as
toothpastes), organic solvents (such as alcohol, acetone, banana oil, etc.), boiling
water, acid or alkaline items, which may damage the fridge surface and interior. Boiling
water and organic solvents such as benzene may deform or damage plastic parts.
• Do not rinse directly with water or other liquids during cleaning to avoid short circuits
or affect electrical insulation after immersion.
Note: Do not use soap, detergent, scrub powder, or spray cleaners as these may cause
odors inside the refrigerator or contaminate food.
Note: The drain tray is located near the compressor. You do not need to empty or clean it.
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2 Remove all food.
3 Clean the refrigerator.
4 Leave the door open to avoid formation of condensation, mold, or odor.
Handling power outages
In case of a power outage, food inside your refrigerator can be kept for several
hours (even during summer). While the power is out, keep the doors closed as
much as possible, and do not add additional food.
Moving your refrigerator
1 Turn off the refrigerator and unplug it from the wall outlet.
2 Remove all food.
3 Securely tape down all loose items inside your refrigerator, such as the glass
shelves and crisper drawers.
4 Tape the doors shut.
5 Hang the power cord on the plastic hook/holder on the rear/top side of the
refrigerator, and tie it in place.
6 Tighten the front leveling feet (rotate counter-clockwise).
7 While moving, keep the refrigerator in an upright position and do not let it
vibrate excessively. Do not tilt the refrigerator more than 45°.
Tips on saving energy
• Locate your refrigerator in the coolest area of the room, away from heat
producing appliances or heating ducts and out of direct sunlight.
• Let hot foods cool before placing them in the refrigerator. Overloading the
refrigerator forces the compressor to run longer. Foods that freeze too slowly
may lose quality or spoil.
• Wrap foods properly and wipe containers dry before placing them in the
refrigerator. This cuts down on frost buildup inside the refrigerator.
• Do not line storage bins with aluminum foil, wax paper, or paper towels. Liners
interfere with cold air circulation, making the refrigerator less efficient.
• Organize and label food to reduce door openings and extended searches.
Remove as many items as you can at one time, and close the door as soon as
possible.
Obtaining replacement parts
Call Insignia Customer Service at 1-877-467-4289. To obtain replacement parts
outside of the product warranty, visithttps://partstore.encompass.com and
search for the product model number.
WARNING: Use extreme caution with children. The refrigerator should not be accessible
to child's play.
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Troubleshooting
Understanding error codes
When a fault occurs, the refrigerator alarm sounds and the fridge and freezer LEDs
light up to show what the error is. Press ALARM OFF to turn off the alarm.
CAUTION: Do not try to repair your refrigerator yourself. Doing so invalidates the
warranty.
FAULT CODE DESCRIPTION SOLUTION
LED 5 & LED 6
flashing
Refrigerator temperature sensor
fault
These are not user-serviceable
errors. Contact a qualified
service repair for additional
help.
LED 2 & LED 6
flashing
Freezer temperature sensor
fault
LED 4 & LED 6
flashing
Defrost sensor fault
LED 3 & LED 5
flashing
Control panel is not
communicating with the
processor
LED 3 & LED 6
flashing
Ambient temperature fault
LED 1
Alarm on/off button
LED 3 LED 4 LED 6
LED 2
LED 5
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Common problems and solutions
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The refrigerator
does not operate.
The refrigerator is unplugged. Make sure that the refrigerator is
plugged in and that the plug is
pushed completely into the
outlet.
The voltage is too low. Make sure that the refrigerator is
plugged into a 110V–120V, 60Hz
power outlet.
Power failure. If a power failure occurs, the
refrigerator turns off. Wait until
the power is restored.
The refrigerator is in standby
mode.
Press and hold ALARM OFF for
three seconds to turn the
refrigerator on.
The compressor
turns on and off
frequently.
The door has been opened too
often or was not closed properly.
The door seal may be dirty.
Make sure that the door is
closed properly. Clean the door
seal if necessary.
The room temperature is hotter
than normal.
This is normal, under the
circumstances.
A large amount of food was
recently added to the
refrigerator.
This is normal, under the
circumstances. Let hot food cool
before placing it inside the
refrigerator.
The thermostat is set too cold. Set the thermostat to a warmer
temperature.
The refrigerator does not have
the correct clearances.
Leave at least 11 13/16 in.
(30 cm) of space above and at
least 3 15/16 in. (10 cm) behind
and beside the refrigerator for
heat dissipation.
The refrigerator has recently
been disconnected for a period
of time.
Allow up to four hours for the
refrigerator to cool down
completely.
Food in the
refrigerator
compartment is
freezing.
The thermostat is set too cold. Set the thermostat to a warmer
setting.
The ambient temperature is too
low.
Move your refrigerator to a
warmer area where the ambient
temperature is between 50° ~
110° F (10° ~ 43° C)
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Food in the
refrigerator
compartment is
not cold.
The door has been opened too
often or was not closed properly.
Make sure that the door is
closed properly.
You have just added a large
amount of food to the
refrigerator or freezer
compartments.
Allow time for the new food to
cool, then check again. Let hot
foods cool before placing them
inside the refrigerator.
The thermostat is set too warm. Adjust the thermostat to a
colder setting.
The door gasket does not seal
properly.
Clean the gasket.
The refrigerator has recently
been disconnected for a period
of time.
Allow up to four hours for the
refrigerator to cool completely.
The refrigerator
makes unusual
noises or
vibrations.
The refrigerator may not be level
on the floor.
Level the refrigerator with the
leveling feet.
The body of the refrigerator is
touching a wall.
Move the refrigerator out from
the wall.
The compressor buzzes during
operation (louder when turning
on or off).
This is normal.
Refrigerant is creaking or
moaning.
This is a normal noise as the
refrigerant passes through the
cooling system.
Accessories are misplaced. Make sure that your refrigerator
accessories are placed properly.
Moisture is
building up in
the interior of the
refrigerator.
The door has been opened too
often or was not closed properly.
Make sure that the door is
closed properly.
The refrigerator is in a location
that is very humid.
Move the refrigerator to a dryer
location.
The food in the refrigerator is
not packaged properly.
Repackage the food in the
refrigerator to make sure that it
is sealed.
Moisture is
building up on
the exterior of
the refrigerator.
The door may be slightly open. Make sure that the door closes
completely.
The humidity is high. This is normal. Just wipe the
condensation with a clean
towel.
The refrigerator
door does not
close completely.
Food packages are interfering
with the door.
Move the food packages or
remove some food.
The shelves are out of position. Adjust the shelves properly.
The door gaskets are dirty. Clean the door gaskets.
The refrigerator is not level. Level the refrigerator with the
leveling feet.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
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The exterior of
the refrigerator is
warm.
In the insulated walls of the
refrigerator there is a heat
exchanger coil. This produces
heat.
This is normal. The longer your
refrigerator runs the warmer the
sides and top will get.
The ambient temperature is too
high.
Move the refrigerator to a cooler
location.
Too much food is being stored. Remove some food from the
refrigerator.
The refrigerator does not have
the correct clearances.
Leave at least 11 13/16 in.
(30 cm) of space above and at
least 3 15/16 in. (10 cm) behind
and beside the refrigerator for
heat dissipation.
The drip tray
overflows.
There is too much food in the
refrigerator, or the stored food
contains too much water,
causing heavy defrosting.
Remove excess food from the
refrigerator.
The doors are not properly
closed.
Make sure that the door closesly
completely.
The door gasket
(seal) is not tight.
The gasket is dirty. Clean the door gaskets.
The refrigerator is not level. Use the front leveling feet to
level your refrigerator.
The door seal is aging. Heat the door seal and then cool
it to help restore the seal. (Use a
hair dryer or hot towel for
heating.)
The LED light
doesn’t turn on.
The refrigerator isn’t connected
to power.
Make sure that your refrigerator
is connected to a working power
outlet.
The LED or door switch is
defective.
Contact the manufacturer, its
service agent, or a similarly
qualified person to replace the
LED.
The refrigerator
has a bad odor.
Odorous foods are not wrapped
properly.
Make sure that you seal your
food properly.
Food is rotting. Remove rotten food from your
refrigerator.
The refrigerator is dirty. Clean the refrigerator.
The temperature
LEDs are blinking.
The refrigerator has a fault. See “Understanding error codes
”
on page 23 for more
information.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
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Specifications
Dimensions (H × W × D) 66 5/8 × 29 3/4 × 30 3/4 in. (169.2 × 75.5 × 78 cm)
Weight Net weight: 166.4 lbs. (75.5 kg)
Gross weight: 185.2 lbs. (84 kg)
Power requirements 115V~60Hz
Current 1.2A
Wattage 130W
Power consumption
(annual)
369 kWh
Operating temperature Refrigerator: 34° ~ 50° F (1 ~ 10° C)
Freezer: -11° ~ 10° F (-24° ~ -12° C)
Ambient temperature
range
50° ~ 110° F (10° ~ 43° C)
Power cord length 5.4 ft. (1.65 m)
Noise 42 dB
Energy Star certified Yes
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ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this
new Insignia-branded product (“Product”), that the Product shall be free of defects in the
original manufacturer of the material or workmanship for a period of one (1) year from the
date of your purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or Canada
from a Best Buy branded retail store or online at www.bestbuy.com
or www.bestbuy.ca and
is packaged with this warranty statement.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product.
Your purchase date is printed on the receipt you received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of
the Product is determined to be defective by an authorized Insignia repair center or store
personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or
(2) replace the Product at no charge with new or rebuilt comparable products or parts.
Products and parts replaced under this warranty become the property of Insignia and are
not returned to you. If service of Products or parts are required after the Warranty Period
expires, you must pay all labor and parts charges. This warranty lasts as long as you own your
Insignia Product during the Warranty Period. Warranty coverage terminates if you sell or
otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online
website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the
Product to any Best Buy store. Make sure that you place the Product in its original packaging
or packaging that provides the same amount of protection as the original packaging.
To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents
may diagnose and correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores
or websites to the original purchaser of the product in the country where the original
purchase was made.
What does the warranty not cover?
This warranty does not cover:
• Food, beverage, and/or medicine loss/spoilage.
• Customer instruction/education
•Installation
•Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
•Misuse
•Abuse
•Negligence
• Commercial purposes/use, including but not limited to use in a place of business or in
communal areas of a multiple dwelling condominium or apartment complex, or
otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for lengthy periods
(burn-in).
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18 Cu. Ft. Top Mount Refrigerator
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• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Insignia to service the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly
illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to
five (5) pixel failures throughout the display. (Pixel based displays may contain a limited
number of pixels that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels or
pastes.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY
FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR
PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER
EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND
NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY
PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A
©2022 Best Buy. All rights reserved.
www.insigniaproducts.com
1-877-467-4289 (U.S. and Canada)
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2022 Best Buy. All rights reserved.
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