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20
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SUGGESTED ACTION
Treadmill will not start
Not plugged in. Plug cord into outlet.
Safety Key (No. C26)
is not
inserted.
Insert Safety Key (No. C26).
Running belt not centered
Running belt tension is not
correct on the left or right
sides of the running board.
Tighten the left and right
adjusting bolts of the rear roller
(See page 9).
Computer not working
Wires from the console and
bottom control board
are not
properly connected.
Check wire connections from
the console to the bottom
control board.
Transformer is damaged.
If the transformer is damaged,
contact customer service.
E01 or E13: Message
failure
Wires from the console and
bottom control
board are not
properly connected.
Check wire connections from
the console to the bottom
control board. If the wire has
been punctured or damaged,
you will need to replace it. If the
problem is not rectified, you
may need to replace the control
board.
E02: Burst clash
protection
Incoming voltage is lower
than 50% of the required
voltage.
Check that the incoming power
supply is the correct voltage.
E03: No speed sensor
signal
Speed sensor signal cannot
be received by the control
board.
Check that the sensor wire is
properly connected. If
damaged, replace wire. Check
to see if the magnetic sensor is
damaged, replace if necessary.
E05: Current overload
protection (Self Protecting
System)
The incoming voltage is too
low or too high. The control
board is damaged.
Restart the treadmill. Check the
incoming voltage to ensure it’s
correct. Check the control
board, replace if damaged.
A moving part of the treadmill
is stuck and therefore, the
motor is unable to rotate
properly.
Inspect moving parts of the
treadmill to ensure that they are
operating correctly. Check the
motor, listen for strange noise
and check for a burning smell.
Replace the motor if necessary.
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