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49-55114-1 19
Problem Possible Cause What To Do
A white film on
glassware, dishware
and the interior
This problem is likely
caused by a low quality
phosphate-free dishwasher
detergent
To remove the white film, run your dishes through a
dishwasher cycle with citric acid. Use a WD35X151
citric acid kit found online. Otherwise, use
high quality
rinse agents such as
Cascade® Platinum™ Dishwasher
Cleaner or Finish® Dishwasher Cleaner found at your
local grocery store.
Pour the citric acid in the detergent cup and close the
cover. Place the filmed but otherwise clean glassware and
dishware in the dishwasher. Leave silverware and other
metal items out of the dishwasher. Turn the dishwasher on
and let it run through a complete cycle without detergent.
The glassware, dishware, and dishwasher should come out
film free. Alternatively, a vinegar rinse may be used. Pour 1
cup of vinegar into dishwasher just after the detergent cup
opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed.
The use of
high quality rinse agents such as Cascade
®
Platinum™ Power Dry™ Rinse Aid or
Finish® Jet-Dry®
Rinse Aid may help minimize a repeat build up of film.
Also, the use of high quality detergents such as Cascade®
Platinum™ ActionPacs™ or Finish® Quantum®
Automatic Dishwashing Detergent will help prevent
film build-up.
Suds in the tub Wrong detergent Use only high quality automatic dishwasher detergents to
avoid sudsing. Cascade® Platinum™ ActionPacs™ or
Finish® Quantum® Automatic Dishwashing Detergent
have been approved for use in all GE Appliances
dishwashers.
To remove suds from the tub, open the dishwasher and
let suds dissipate. Add 1 gallon of cold water to the tub.
On Models with a dial: Close and latch the dishwasher.
Pump out water by slowly turning the dial until a drain
period is reached. Repeat if necessary.
On Models with Electronic Control: Pump out water by
pressing the START/RESET pad, then 10 seconds later,
press START/RESET pad again. Repeat if necessary.
Rinse agent was spilled Always wipe up rinse agent spills immediately.
Detergent cup lid
won’t latch Dial is not in the OFF
position Turn the timer dial to OFF.
Detergent left in
dispenser cups Dishes or utensils are
blocking the detergent cup Reposition the dishes. See the Loading section.
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
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