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18 49-55114-1
Problem Possible Cause What To Do
Dishes and flatware
not clean Low inlet water temperature Raise the water heater temperature to 120°F.
Use HOT START, POTS & PANS or HEAVY WASH and
HI TEMP WASH.
Poor performing detergent Use high quality detergents such as Cascade® Platinum™
ActionPacs™ or Finish® Quantum® Automatic
Dishwashing Detergent.
Old or damp powdered
detergent See USING THE DISHWASHER section, refer to
Detergent Dispenser for detergent recommendations.
Water pressure is
temporarily low
Turn on a faucet. Is water coming out more slowly than usual?
If so, wait until pressure is normal before using your dishwasher.
Normal water pressure to the dishwasher should be 20-120 psi.
Air gap or disposer clogged Clean the air gap or flush the disposer.
Improper rack loading Make sure large dishware does not block the detergent
dispenser or the wash arm. See the Loading section.
High drain loop or air gap
not installed Refer to the Installation Instructions for proper drain line
installation.
Spots and filming
on glasses and
flatware
Extremely hard water Use high quality rinse agents such as
Cascade
®
Platinum™ Power Dry™ Rinse Aid or
Finish® Jet-Dry®
Rinse Aid to prevent spots and prevent new film build-up.
If water is extremely hard, a softener may be required.
Low inlet water temperature Make sure water temperature is at least 120°F (49°C).
Overloading or improper
loading of the dishwasher Load dishwasher as shown in the Loading section.
Old or damp powder
detergent Make sure detergent is fresh. Use high quality detergents
such as Cascade® Platinum™ ActionPacs™ or Finish®
Quantum® Automatic Dishwashing Detergent.
Rinse agent dispenser empty
Refill with high quality rinse agents such as Cascade® Platinum™
Power Dry™ Rinse Aid or Finish® Jet-Dry® Rinse Aid.
Too little or low performing
detergent Make sure you use the proper amount of highly rated
detergent.
Cloudiness on
glassware Combination of soft water
and too much detergent This is called etching and is permanent. To prevent this
from happening, use less detergent if you have soft water.
Wash glassware in the shortest cycle that will get it clean.
Low performing phosphate-
free detergent See A white film on glassware, dishware and the
interior in this TROUBLESHOOTING section.
Water temperature entering
dishwasher exceeds 150°F This could be etching. Lower the water heater
temperature.
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
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