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12
PROBLEM POSSIBLE CAUSE SOLUTION
No espresso coee is delivered No water in the tank Fill the tank with water
The holes in the lter holder are blocked Clean the lter holder spout holes
The espresso boiler outlet is blocked Clean as described in the chapter “Cleaning”
Scale in the water circuit Descale as described in the “Descaling” section
The espresso coee drips from
the edges of the lter holder
rather than the holes
The lter holder has been inserted incor-
rectly or is dirty
Attach the lter holder correctly and rotate rmly
as far as it will go
The espresso boiler gasket has lost elasti-
city or is dirty
Have the espresso boiler gasket replaced by Custo-
mer Services
The holes in the lter holder spouts are
blocked
Clean the lter holder spout holes
The espresso coee is cold The OK light is not on when the coee is
delivered
Wait until the OK light comes on
No preheating was done Pre-heat as indicated in the “Tips for a hotter cof-
fee” section
The cups were not preheated Pre-heat the cups with hot water
Scale in the water circuit Descale as described in the section “Descaling”
The pump is excessively noisy The water tank is empty Fill the tank
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the valve on
the bottom
There are air bubbles in the tank
connector
Follow the instructions given in the “Hot water”
section until water is delivered
The coee froth is too dark
(delivered from the spout too
slowly)
The pre-ground coee is pressed down
too rmly
Press the coee down less rmly
There is not enough pre-ground coee Reduce the quantity of pre-ground coee
The espresso boiler outlet is blocked Clean as described in the section “Cleaning the
boiler outlet”
The lter is blocked Clean as described in the section “Cleaning the
coee lters”
The pre-ground coee is too ne or damp Use only pre-ground coee for espresso coee ma-
kers and make sure it is not damp
The wrong type of pre-ground coee is
being used
Use a dierent type of pre-ground coee
The coee has an acid taste Inadequate rinsing after descaling After descaling, rinse the appliance as described in
the section “Descaling”
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
No milk froth is formed when
making cappuccino
Model ECP35.31: the ring is in the “HOT
MILK” position
MODEL ECP35.31: push the ring into the “CAP-
PUCCINO” position
Milk not cold enough Always use milk at refrigerator temperature
Cappuccino maker dirty Clean as described in the section “Cleaning the
cappuccino maker”
Scale in the water circuit Descale as described in the section “Descaling”
The appliance switches o Auto-o has been triggered Press the ON/OFF button to turn the appliance on
again
The appliance switches o a
few seconds after switching on
The mode selector dial is not in the l po-
sition (Standby)
Turn the mode selector dial to the l position
(Standby), then press the ON/OFF switch.
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