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Washer Symptom Possible/Cause Solution
Won't Drain • Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation instructions to make sure that the
drain hose has been properly installed.
• Foreign object trap in pump may be clogged. Clean the trap. Re-
fer to Maintenance section.
Water Leaks • Check that fill hoses are properly installed on the faucets and
the washer’s water mixing valve.
• Check the condition of the fill hoses. Replace fill hoses every five
years.
• Check the condition of the rubber door gasket for tears or
holes.
• Make sure drain receptacle is not clogged.
• Check laundry room plumbing.
• Laundry load may be oversudsing. Make sure you are using low-
sudsing, high efficiency (HE) detergent.
• Laundry load may be overloaded. Make sure you are using prop-
er load sizes.
• Make sure outside perimeter of the door glass where seal con-
tacts glass is clean.
Too Many Soap Suds • Laundry load may be oversudsing. Make sure you are using low-
sudsing, high efficiency (HE) detergent.
• Make sure you are using the amount of detergent recommen-
ded on the detergent’s label. If using non-HE detergent, use on-
ly 1/2 of the detergent manufacturer's recommended amount.
• Laundry load may be overloaded. Make sure you are using prop-
er load sizes.
Vibrates/Moves Slightly • Make sure washer is level. Uneven leveling can cause vibration.
• Make sure shipping materials have been removed.
• Make sure washer is installed on a solid, sturdy and level floor.
The washer should not be installed on carpeting, soft tile or
other weakly supported structures.
• Make sure rubber feet are installed on all four leveling legs. Re-
fer to Position and Level the washer.
• Try placing the washer near a corner of the room or near an ex-
ternal structural support wall.
Is Noisy • Make sure washer is level. Uneven leveling can cause vibration.
• Some sounds may be a part of normal operation for a frontload
washer, such as clicking noise when door locks and unlocks, and
clicking noise from balance ring during agitate part of cycle.
Table continues...
Troubleshooting
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Copyright, Alliance Laundry Systems LLC -
DO NOT COPY or TRANSMIT
20 Part No. 805408R3
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