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6
Troubleshooting
If you are unable to get an acceptable image after following the installation
instructions, try these troubleshooting tips.
1. Is the unit’s external power supply connected and plugged into a
working power source? For the product to function properly, it must be
connected to and receiving power from the external power supply.
2. No image displays after following the installation instructions. The
transmitter unit’s external power supply provides sufficient power for
most displays. However, in the event additional power is needed, a USB
Micro-B port is provided on the Receiver units. If no image displays after
following the installation instructions, use the included USB Micro-B
cables to connect the receivers to the monitor’s USB port or a USB wall
charger.
3. Was the power to the HDMI source turned off prior to installation?
If not, restart it.
4. What resolution are you trying to attain? See the Product Features
and Extender Kit Installation sections in this manual for details on
maximum distance and resolution. The shorter the extension distance,
the higher the resolution you will be able to obtain. If you are not able
to receive an acceptable image, try lowering the computer’s video
resolution or adjusting the refresh rate.
5. What type of cabling are you using? Inferior cabling can result in
poor performance. It is important the cables used can support the video
resolution you are trying to attain. To achieve maximum distance and
resolution, 24 AWG solid wire UTP cable (such as Tripp Lite’s N202-
Series cables) must be used.
6. Test your cables to ensure they are working properly. For example,
connect your Cat5e/6/6a cable between a computer and a network to
verify it establishes a network connection.
17-01-159-9336A2.indb 6 2/16/2017 8:53:35 AM
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