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To ask a MaxiFix Question
1. If not already done, click Select Vehicle on the Header to specify the vehicle
you are asking about.
2. Click Ask on the Navigation Menu at the bottom of the screen to open the Ask
page.
3. On the Ask screen find Ask for Help, fill in the following sections to ask a
question.
The Ask screen has 4 sections:
Subject — this is where you enter a brief subject for the question.
My Question — ask a clear and concise question that you want to ask the community.
Be sure to be descriptive and concise when asking your question.
Problem Description — describe how the vehicle is behaving.
Repair History — include any previous diagnostic tests that you performed, including
the results of the tests. Also list any parts that were replaced during previous
diagnostic work.
4. Tap the Cancel to cancel your question and return to the Ask page.
5. Tap the Submit to post your question to the community.
6. Tap the Attach File to include images or reference files with your question.
You are requested to select one Adopted Answer from all of the responses and then
close the question. For details, please refer to My Messages.
My MaxiFix
My MaxiFix, the fourth option on the Navigation Menu at the bottom of the screen, opens
your personal MaxiFix page. To access the features on My MaxiFix screen you can select
from the tabs:
My Questions — opens a list with links to the opened questions that you have posted
to the community.
My Cases — opens a list with links to the closed questions and tips that you have
contributed to the community.
Marked Posts — opens a list with links to Tips and discussions that you are actively
participating in.
My Profile — allows you to view your Autel account information including: your Autel
ID, personal information, MaxiFix score, phone number and register time, and edit
your portrait.
Vehicle Preference — used to set up a list of preferred vehicles. The preferred list
allows you to limit the choices that are displayed on the Select Vehicle list to specific
years and makes. Click Set Year or Set Make to set your preferred models. The
preferred makes will also be displayed in the Filter option on the Home page.
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