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sharkclean.com
TROUBLESHOOTING
For all other issues, visit sharkclean.com/support.
Power cord caught in brushroll or floor nozzle.
• To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this
occurs, immediately shut o power to the vacuum and remove the cord from the brushroll or nozzle.
• Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a
damaged cord or plug. Turn o all controls before plugging in or unplugging the vacuum cleaner.
Store your vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction or light suction.
See Maintenance section for more information.
• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing and
completely air-drying the filters before reinstalling them.
• Clear any blockages in the nozzle, wand, handheld vacuum, or accessories. See Checking for Blockages
section for more information.
• If any string, hair, or carpet fibers remain wrapped around the brushroll after continued use, carefully
clear them away.
• Remove any blockages from the debris intake in the floor nozzle. Pinch the tabs on the bottom of the
nozzle to open the cover, and lift up the intake tube. Clear blockages, then push the tube down and
press the nozzle cover closed.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn o the unit to disengage the brushroll. To restart, press the power button on the handle.
NOTE: Clean area rugs in Bare Floor mode or with accessories. See Available Accessories section.
Vacuum turns o on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn o the motor. Perform the following steps
to restart:
1. Turn o the vacuum and unplug it.
2. Empty the dust cup and clean the filters. See Emptying the Dust Cup and Cleaning Filters sections.
3. Check for blockages in the wand, floor nozzle, handheld vacuum, inlet openings, and accessories.
4. Reassemble the entire vacuum and ensure all parts click into place.
5. Allow unit to cool for a minimum of 60 minutes.
6. Plug in vacuum and turn it on.
Handheld vacuum is warm.
Due to the strong suction power of the vacuum, it is normal for the area around the filter exhaust to
become warm during and after use. Turn o the vacuum and wait 10 minutes for it to cool down. If it
still feels warm, clean the pre-motor and post-motor filters. See Maintenance section for filter cleaning
instructions.
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