Rancilio Group North America
1340 Internationale Parkway #200
Woodridge, IL 60517
www.ranciliogroupna.com
Toll Free: (877) 726-2454
Phone: (630) 914-7900
Fax: (630) 914-7901
info@ranciliogroupna.com
Rocky Questions
Why does my new grinder have coffee in it? Is it a used model?
Every grinder is tested at the factory with beans. What you’re seeing is a little left over
grounds from that test.
Where can I get parts?
Common Accessories are sold on our site (coming soon!). Other parts can be bought
at: www.seattlecoffeegear.com, www.espressocare.com or www.wholelattelove.com
Where can I get a user manual?
Rocky User Manual (PDF)
My new machine just arrived and it doesn’t work?
Our warranty policy applies between 1 and 30 days from purchase.
If your new machine is not working, please email Rancilio with your serial number (F/N
number) on the data label located below the drip tray toJwalters@ranciliogroupna.com or
download the Home Line Return Request Form. Your information will be evaluated and if the
unit needs to be returned we will supply you with a UPS prepaid shipping label and instructions
on how to ship it back to us.
What is the Policy from 31 days to 1 year?
Rancilio will apply a shipping and handling fee for all warranty repairs over 31 days after
purchase. Shipping and handling are assessed as flat fees. The cost will be provided when
repair service is arranged.
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