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44
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Earbuds don’t connect with
mobile device
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 14).
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 36). Connect again
(see page 14).
Make sure both earbuds are in the charging case securely
(see page 32).
Clear the earbud device list (see page 40). Connect again
(see page 14).
Visit: support.Bose.com/QCEiisupport.Bose.com/QCEii to see how-to videos.
Reboot the earbuds and charging case (see page 51).
Earbuds don’t respond
during app setup
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 14).
Make sure you’re using the Bose Music app for setup
(see page 14).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
Bose Music app can’t
find earbuds
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 14).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
With the earbuds in the charging case and the case open,
press and hold the button on the back of the case until the
earbuds status light slowly blinks blue.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 36). Remove the earbuds.
Bose Music app doesn’t
work on mobile device
Make sure your mobile device is compatible with the
Bose Music app and meets minimum system requirements.
For more information, refer to the app store on your
mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 14).
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