Washing Machine
User manual
WD16J7*****
DC68-03464Z-00
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English2
Contents
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Critical installation warnings 8
Installation cautions 9
Critical usage warnings 10
Usage cautions 11
Critical cleaning warnings 15
Installation 16
What’s included 16
Installation requirements 18
Step-by-step installation 20
Before you start 29
Initial settings 29
Laundry guidelines 30
Detergent drawer guidelines 32
Operations 35
Control panel 35
Simple steps to start 36
Cycle overview 38
Special features 42
Settings 45
Maintenance 47
Eco Drum Clean 47
Smart Check 48
Emergency drain 49
Cleaning 50
Recovery from freezing 54
Care against an extended time of disuse 54
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English4
Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to
read this manual to take full advantage of your washing machine’s many benefits and
features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efficiently
operate the extensive features and functions of your new appliance. Please store the
manual in a safe location close to the appliance for future reference. Use this appliance
only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of
your washing machine may differ slightly from those described in this manual and not
all warning signs may be applicable. If you have any questions or concerns, contact your
nearest service centre or find help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or
property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
Read the instructions
Safety information
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Safety information
These warning signs are here to prevent injury to yourself and others. Please follow them
explicitly.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist.
To safely operate this appliance, familiarize yourself with its operation and exercise care
when using it.
Important safety precautions
WARNING
To reduce the risk of fire, electric shock, or injury to persons
when using your appliance, follow basic precautions, including the
following:
1. This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play
with the appliance.
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Safety information
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Safety information
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
5. The new hose-sets supplied with the appliance are to be used and
that old hose-sets should not be reused.
6. For appliances with ventilation openings in the base, that a carpet
must not obstruct the openings;
7. For use in Europe: Children of less than 3 years should be kept
away unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting
of the thermal cut-out, this appliance must not be supplied
through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and off by the
utility.
9. The tumble dryer is not to be used if industrial chemicals have
been used for cleaning.
10. The lint trap has to be cleaned frequently, if applicable.
11. Lint must not to be allowed to accumulate around the tumble
dryer. (not applicable for appliances intended to be vented to the
exterior of the building)
12. Adequate ventilation has to be provided to avoid the back flow
of gases into the room from appliances burning other fuels,
including open fires.
13. Do not dry unwashed items in the tumble dryer.
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Safety information
14. Items that have been soiled with substances such as cooking oil,
acetone, alcohol, petrol, kerosene, spot removers, turpentine,
waxes and wax removers should be washed in hot water with
an extra amount of detergent before being dried in the tumble
dryer.
15. Items such as foam rubber (latex foam), shower caps, waterproof
textiles, rubber backed articles and clothes or pillows fitted with
foam rubber pads should not be dried in the tumble dryer.
16. Fabric softeners, or similar products, should be used as specified
by the fabric softener instructions.
17. The final part of a tumble dryer cycle occurs without heat (cool
down cycle) to ensure that the items are left at a temperature
that ensures that the items will not be damaged.
18. Remove all objects from pockets such as lighters and matches.
19. WARNING: Never stop a tumble dryer before the end of the
drying cycle unless all items are quickly removed and spread out
so that the heat is dissipated.
20. Exhaust air must not be discharged into a flue which is used for
exhausting fumes from appliances burning gas or other fuels.
21. The appliance must not be installed behind a lockable door, a
sliding door or a door with a hinge on the opposite side to that of
the tumble dryer, in such a way that a full opening of the tumble
dryer door is restricted.
22. WARNING: The appliance must not be supplied through an
external switching device, such as a timer, or connected to a
circuit that is regularly switched on and off by a utility.
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Safety information
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualified technician or service
company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the
product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specifications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specifications. Failure to do so may result in electric shock or fire. Plug the
power plug into the wall socket firmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
• Plug the power plug into the wall socket so that the cord is running towards the floor.
If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or fire.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate. When the appliance, power plug
or power cord is damaged, contact your nearest service centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
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Safety information
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.
Do not use an electric transformer.
• This may result in electric shock or fire.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or fire.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or fire due to electric leakage.
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.
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Safety information
Critical usage warnings
WARNING
If the appliance is flooded, turn off the water & power supplies immediately and contact
your nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your nearest service centre.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately
without touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the washing machine door lever.
• If trapped inside the product, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washing machine before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol
or other inflammable or explosive substances.
• This may result in electric shock, fire, or an explosion.
Do not open the washing machine door by force while it is operating (high-temperature
washing/drying/spinning).
• Water flowing out of the washing machine may result in burns or cause the floor to be
slippery. This may result in injury.
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washing machine while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while an operation is in
progress.
• Plugging the power plug into the wall socket again may cause a spark and result in
electric shock or fire.
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Safety information
Do not let children or the infirm use this washing machine without proper supervision. Do
not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and
pull it straight out of the outlet.
• Damage to the power cord may cause a short-circuit, fire and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
centre.
• Failure to do so may result in electric shock, fire, problems with the product, or injury.
If the water supply hose comes loose from the water tap and floods the appliance, unplug
the power plug.
• Failure to do so may result in electric shock or fire.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or fire.
If any foreign substance enters into the appliance, unplug the power plug and contact
your nearest Samsung Customer Service.
• This may result in electric shock or fire.
Do not let children (or pets) play in or on your washing machine. The washing machine
door does not open easily from the inside and children may be seriously injured if trapped
inside.
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent,
dirt, food waste, etc., unplug the power plug and clean the washing machine using a damp,
soft cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing
machine.
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Safety information
• If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the water
tap slowly.
Open the water tap slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product
part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is flooded because of a draining problem, it
may result in electric shock or fire.
Insert the laundry into the washing machine completely so that the laundry does not get
caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the
washing machine, or result in a water leak.
Turn the water supply off when the washing machine is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign
substance (e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Open the water tap and check if the water supply hose connector is firmly tightened and
that there is no water leak before using the product.
• If the screws on the water supply hose connector are loose, it may result in a water
leak.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualifies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from
such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire or problems
with the product.
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Safety information
Do not place objects that generate electromagnetic fields near the washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the
water.
• This may result in burns or injury.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has
a special cycle for washing these items.
(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers,
sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label.
This may result in injury or damage to the washing machine, walls, floor, or clothing
due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may
come off and stick to inside the drum, and this may result in malfunction such as a
drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
• The liquid detergent guide (applicable models only) is not used for powder detergent.
Remove the guide when using powder detergent.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washing machine.
• This may result in damage to the washing machine, or injury and death in the case of
pets due to the abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare
shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long
periods of time.
• This may cause the drum to rust.
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Safety information
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Safety information
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the
oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems
with the product, discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause
extensive damage to the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
Sort the laundry by color on the basis of its colorfastness and select the recommended
cycle, water temperature and additional functions.
• This may result in discoloration or fabric damage.
Take care that children’s fingers are not caught in the door when you close it.
• Failure to do so may result in injury.
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Safety information
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.
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Installation
Follow these instructions carefully to ensure proper installation of the washing machine
and to prevent accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer centre or the retailer.
01
07
06
04
05
02
03
01 Detergent drawer 02 Door 03 Add Door
04 Worktop 05 Control panel 06 Drum
07 Levelling feet
Installation
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Installation
Spanner Bolt caps Drain hose
Cold water hose Hot water hose
NOTE
• Bolt caps: The provided number (3 to 6) of bolt caps depends on the model.
• Hot water hose: Applicable models only.
• The appearance of the machine and provided accessories may differ with the model.
• If you lose an accessory and want to purchase a replacement, contact a local Samsung
customer center or the retailer.
CAUTION
• Do not reuse old water hoses, which may leak or burst, causing flooding and/or
property damage.
• Make sure the rubber washers are inserted in each coupling of the water hose.
NOTE
An adjustable wrench or 10 mm open-end wrench is required for removing the shipping
bolts.
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Installation
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Installation
Installation requirements
Electrical supply and grounding
• AC 230 V / 60 Hz fuse or circuit breaker
is required.
• Use an individual branch circuit specific
to the washing machine.
To ensure proper grounding, the washing
machine comes with a power cord
featuring a three-prong grounding plug for
use in a properly installed and grounded
outlet.
Check with a qualified electrician or
service person if you are not sure about
the grounding.
Do not modify the provided plug. If it does
not fit the outlet, call a qualified electrician
to install a proper outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes
with the washing machine.
• Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
• Improperly connected grounding
conductors may cause electric shock.
Water supply
A proper water pressure for this washing
machine is between 50 kPa and 800
kPa. Water pressure less than 50 kPa
may cause the water valve not to close
completely. Or, it may take longer to fill
the drum, causing the washing machine to
turn off. Water taps must be within 120
cm from the rear of the washing machine
so that the provided inlet hoses reach the
washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily
accessible.
• Turn off the taps when the washing
machine is not in use.
• Check for any leaks at the water inlet
hose fittings on a regular basis.
CAUTION
Before using the washing machine for
the first time, check all connections at the
water valve and taps for any leaks.
Drain
Samsung recommends a standpipe in
height of 60-90 cm. The drain hose must
be connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
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Installation
Flooring
For best performance, the washing
machine must be installed on a solid floor.
Wood floors may need to be reinforced
to minimize vibration and/or unbalanced
loads. Carpeting and soft tile surfaces are
not a good resistance to vibrations and
may cause the washing machine to move
slightly during the spin cycle.
CAUTION
Do NOT install the washing machine on a
platform or a poorly supported structure.
Water temperature
Do not install the washing machine in
areas where water may freeze as the
washing machine always retains some
water in its water valves, pumps, and/or
hoses. Frozen water left in the connection
parts may cause damage to belts, the
pump, and other components of the
washing machine.
Alcove or closet installation
Minimum clearance for stable operation:
Sides 25 mm
Top 25 mm
Rear 50 mm
Front 550 mm
If both the washing machine and a dryer
are installed in the same location, the front
of the alcove or closet must have at least
a 550 mm unobstructed air opening. Your
washing machine alone does not require a
specific air opening.
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Installation
Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source
STEP 2 Remove the shipping bolts
Unpack the product package and remove
all shipping bolts.
1. Loosen all shipping bolts on the rear of
the machine using the supplied spanner.
2. Fill the holes with the supplied plastic
bolt caps.
Keep the shipping bolts for future use.
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Installation
3. Close all plastic bolt caps on the rear of
the washing machine.
WARNING
Packaging materials can be dangerous to children. Dispose all packaging material (plastic
bags, polystyrene, etc.) out of children’s reach.
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Installation
STEP 3 Adjust the levelling feet
1. Gently slide the washing machine into
position. Excessive force may damage
the levelling feet.
2. Level the washing machine by manually
adjusting the levelling feet. The
levelling feet can be loosened using the
provided spanner.
3. When levelling is complete, tighten the
nuts using a screwdriver as shown.
NOTE
When installing the washing machine, ensure that the power plug, water supply, and drain
hoses are easily accessible.
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Installation
STEP 4 Connect the water hose
The provided hose adaptor may differ with the model. This step guides you through
connecting the connector-type adaptor. If you are provided with the screw-type adaptor,
go to 7.
A
B
Connect the water hose to the water tap.
1. Remove the adaptor (A) from the water
hose (B).
2. Use a Philips screwdriver to loosen four
screws on the adaptor.
C
3. Hold the adaptor and turn part (C) in
the arrow direction to loosen it by 5
mm (*).
C
4. Insert the adaptor into the water tap,
and tighten the screws while lifting up
the adaptor.
5. Turn part (C) in the arrow direction to
tighten it.
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Installation
E
6. While holding down part (E), connect
the water hose to the adaptor. Then,
release part (E). The hose fits into the
adaptor with a clicking sound.
7. If you are using a screw type of water
tap, use the provided screw-type
adaptor to connect to the water tap as
shown.
8. Connect the other end of the water
hose to the inlet valve on the back of
the washing machine. Turn the hose
clockwise to tighten.
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Installation
9. Open the water tap and check if there
are any leaks around the connection
areas. If there are water leaks, repeat
the steps above.
WARNING
Stop using the washing machine if there is a water leak, and contact a local Samsung
service centre. Otherwise, this may cause electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
NOTE
• After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
• Use a popular type of water taps. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.
• Make sure the water lines (cold/hot) are properly connected and the valves are open.
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Installation
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Installation
For models with an additional hot water inlet:
1. Connect the red end of the hot water
hose to the hot water inlet on the back
of the machine.
2. Connect the other end of the hot water
hose to the hot water tap.
CAUTION
As the hot water temperature can only
be controlled by hot water-related cycles,
make sure to connect the hot water supply
to the hot water hose.
Aqua hose (applicable models only)
A
The aqua hose alerts users of a risk of
water leaks. It senses the water flow and
turns red on the centre indicator (A) in
case of a leak.
NOTE
The end of the aqua stop hose must
be fitted to the water tap and not the
machine.
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Installation
STEP 5 Connect the drain hose
A
1. Press the catches of the clamp (A) and
insert the drain hose into the clamp.
C
B
2. Insert the drain hose into the extension
hose (C) of the washing machine firmly
by pressing the catches of the clamp.
Then, release them to fix the drain hose
(B).
3. Fully insert the end of the drain hose
into the drain hole.
NOTE
The drain outlet of the washing machine may be on the left or right depending on the
model.
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Installation
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Installation
STEP 6 Position the drain hose
In a sink drain pipe
The drain pipe must be above the sink
siphon so that the end of the hose is at
least 60 cm above the floor.
In a drain pipe
The drain pipe should be between 60 cm
and 90 cm high (*). It is advisable to use
a 65 cm high vertical pipe. Make sure the
drain hose is connected to the stand pipe
at a slant.
Drain standpipe requirements:
• Minimum diameter of 5 cm
• Minimum carry-away capacity of 60
litres per minute
STEP 7 Power on
Plug the power cord into a wall socket featuring an AC 230 V / 60 Hz approved electrical
outlet protected by a fuse or circuit breaker. Then, press POWER to turn on the washing
machine.
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English 29
Before you start
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight detection by the washing machine. Make sure the
drum is empty before running Calibration.
1. Power off, and then power on the washing machine.
2. Hold down Temp. and Delay End simultaneously for 3 seconds to enter Calibration
mode. The “Cb” message appears.
3. Press START/PAUSE to run the Calibration cycle.
4. The drum rotates clockwise and counter-clockwise for about 3 minutes.
5. When the cycle is complete, “0” appears on the display and the washing machine turns
off automatically.
6. The washing machine is now ready for use.
Before you start
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Before you start
English30
Before you start
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these
criteria:
• Care Label: Sort the laundry into
cottons, mixed fibres, synthetics, silks,
wools, and rayon.
• Colour: Separate whites from colours.
• Size: Mixing different sized items
together in the drum improves the
washing performance.
• Sensitivity: Wash delicate items
separately for pure, new woollen items,
curtains, and silk items. Check the labels
on the items.
NOTE
Make sure to check the care label on the
clothing, and sort them accordingly before
starting the wash.
STEP 2 Empty pockets
Empty all the pockets of your laundry
items
• Metal objects such as coins, pins, and
buckles on clothing may damage other
laundry items as well as the drum.
Turn clothing with buttons and
embroideries inside out
• If pants or jacket zippers are open while
washing, the drum may be damaged.
Zippers should be closed and fixed with
a string.
• Clothing with long strings may become
entangled with other clothes. Make sure
to tie the strings before starting the
wash.
STEP 3 Use a laundry net
• Brassieres (water washable) must be
placed in a laundry net. Metal parts of
the brassieres may break through and
tear other laundry items.
• Small, light clothing such as socks,
gloves, stockings, and handkerchiefs
may become caught around the door.
Place them inside a fine laundry net.
• Do not wash the laundry net by itself
without other laundry. This may cause
abnormal vibrations that could move
the washing machine and result in
injury.
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English 31
Before you start
STEP 4 Determine the load capacity
Do not overload the washing machine.
Overloading may cause the washing
machine to not wash properly. For the load
capacity for the type of clothing, see page
38.
NOTE
When washing bedding or bedding
covers, the wash time may be lengthened
or the spin efficiency may be reduced.
For bedding or bedding covers, the
recommended maximum spin cycle speed
is 800 rpm, and the load capacity is 2.0 kg
or less.
CAUTION
If the laundry is unbalanced and the “Ub”
information code is displayed, redistribute
the load. Unbalanced laundry may reduce
the spinning performance.
STEP 5 Apply a proper detergent type
The type of detergent depends on the type
of fabric (cotton, synthetic, delicate items,
wool), colour, wash temperature, and
degree of soiling. Always use “low suds”
laundry detergent, which is designed for
automatic washing machines.
NOTE
• Follow the detergent manufacturer’s
recommendations based on the weight
of the laundry, the degree of soiling,
and the hardness of the water in your
local area. If you are not sure about the
water hardness, contact a local water
authority.
• Do not use detergent that tends to be
hardened or solidified. This detergent
may remain after the rinse cycle,
blocking the drain outlet.
• Powdered detergent should be
thoroughly dissolved in a small amount
of warm water before adding to the
machine.
CAUTION
When washing wool using the Wool cycle,
use only a neutral liquid detergent. If used
with the Wool cycle, powder detergent
may remain on the laundry and discolour
the laundry.
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Before you start
English32
Before you start
Detergent drawer guidelines
The washing machine provides a four-compartment dispenser: two compartments for
manual input, and the other two for auto dispensing. With Auto Detergent and Auto
Softener enabled, the washing machine dispenses an adequate amount of detergent or
fabric softener for each load. See below for details:
01 Prewash compartment: Apply
prewash detergent or starch.
02 Main-wash compartment: Apply
main-wash detergent, water softener,
soaking detergent, bleach, and/or stain
removers.
03 Softener compartment: Apply
additives such as fabric softener. Do
not exceed the max line (A).
CAUTION
• Do not open the detergent drawer while the washing machine is operating.
• Do not use the following types of detergent:
- Tablet or capsule types
- Ball or net types
• To prevent the compartment from clogging, concentrated or highly-enriched agents
(fabric softener or detergent) must be diluted with water before being applied.
To apply washing agents to the detergent drawer
1. Slide open the detergent drawer.
2. Apply laundry detergent to the main-
wash compartment as instructed or
recommended by the manufacturer. To
use liquid detergent, see page 34.
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English 33
Before you start
A
3. Apply fabric softener to the softener
compartment. Do not exceed the max
line (A).
4. If you want to prewash, apply
prewash detergent to the prewash
compartment as instructed or
recommended by the manufacturer.
5. Close the detergent drawer.
CAUTION
• Do not apply powder detergent to the
liquid detergent guide.
• Concentrated fabric softener must be
diluted with water before applied.
• Do not apply main-wash detergent to
the softener compartment.
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Before you start
English34
Before you start
To use liquid detergent (applicable models only)
A
First insert the provided liquid container
in the main-wash compartment. Then,
apply liquid detergent to the container
below the marked max line (A).
CAUTION
• Do not exceed the max line that is
marked inside the container.
• Remove the liquid container if using
powder detergent.
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English 35
Operations
Control panel
01
05 06 07 08
09
11
03
02
04
01 Cycle Selector Turn the dial to select a cycle.
02 Display
The display shows current cycle information and estimated time
remaining, or an information code when an abnormal situation
occurs.
03 Options
Press to select an option.
Select an option to your needs or convenience. Available options
are: Delay End and Bubble Shot.
04 Maintenance
Useful for cleaning the drum.
Available functions are: Drying Drum and Eco Drum Clean.
05 Temp. Press to change the water temperature for the current cycle.
06 Rinse
Press to change the rinse count for the current cycle. You can set
the rinse count to a max of 5.
07 Spin Press to change the spinning speed for the current cycle.
08 Dry Level
Press to select a dry level.
• Normal Dry: Use to dry laundry such as cotton, underwear, and
linen.
• More Dry: Use to dry heavy laundry such as jeans and towels.
• Time Dry: Use to dry the laundry for a specified period of time
according to the material, load, and moisture.
Operations
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Operations
English36
Operations
09 POWER Press to turn on/off the washing machine.
10 START/PAUSE Press to start or stop operation.
Simple steps to start
Standard steps
1
5
2
4
3
1. Press POWER to turn on the washing machine.
2. Turn the Cycle Selector to select a cycle.
3. Change the cycle settings (Temp., Rinse, Spin, and Dry Level) as necessary.
4. Select a preferred option(s) for the cycle. The corresponding indicator(s) light up with
the estimated running time on the display.
5. Press START/PAUSE.
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English 37
Operations
Drying only
Follow these steps to dry damp laundry or laundry that has just finished washing.
1
2
3
1. Press POWER to turn on the washing machine.
2. Press Dry Level repeatedly until a desired dry level is set.
3. Press START/PAUSE.
To change the cycle during operation
1. Press START/PAUSE to stop operation.
2. Select a different cycle.
3. Press START/PAUSE again to start the new cycle.
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Operations
English38
Operations
Cycle overview
Standard cycles
Cycle Description & Max load (kg)
NORMAL
• For cottons, bed linens, table linens, underwear,
towels, or shirts. The washing time and the rinse
count are automatically adjusted according to the
load.
MAX
SUPER ECO WASH
• Low temperature ecobubble cycle helps reduce power
consumption.
13
POWER BUBBLE • For badly soiled laundry. MAX
OUTDOOR CARE
• For outdoor clothes, skiwear, and sportswear that are
made of functional materials such as spandex, stretch,
and micro-fibre.
3
BABY CARE
• Featuring a high-temperature wash and extra rinses
to help remove the remaining detergent effectively.
9
ONESTOP BUBBLE
• To quickly wash and dry a lightly soiled load less than
1 kg.
1
QUICK WASH
• Specific to less soiled laundry with less than a 5.0 kg
load.
• It takes at least 19 minutes, depending on the
conditions such as the water pressure, water
hardness, and/or extra options selected.
• A recommended amount of detergent is less than 20 g
(for a 5.0 kg load)
5
WOOL
• Specific for machine-washable wool for loads less
than 2.0 kg.
• The Wool cycle features gentle cradling and soaking
to protect the wool fibres from shrinkage/distortion.
• A neutral detergent is recommended.
2
BEDDING
• For bed spreads, bed sheets, bedding covers, etc.
• For best results, wash only 1 type of bedding and
make sure the load weighs less than 2.0 kg.
4
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English 39
Operations
Cycle Description & Max load (kg)
SANITIZE
• For colorfast fabrics and heavily soiled laundry,
this cycle heats the supplied water up to 60 °C to
eliminate bacteria.
• If you stop running the cycle while the washing
machine is heating the water, the door remains locked
for your safety.
9
AIR Wash cycle
AIR Wash refreshes laundry through Samsung’s unique air-washing technology without
the need for water. AIR Wash is not a drying cycle. Use this only for dried laundry.
Cycle Description & Max load (kg)
DEODORIZATION • Removes bad odors from the laundry. 1
SANITIZATION
• Use this cycle to remove bad odors and bacteria from
the laundry.
1
AIR FLUFF • Removing dust on clothing and bedding. 1
CAUTION
Do not use any AIR Wash cycle for the following items:
• Heat-sensitive cycles made from leather, mink, fur, or silk
• Delicate items, such as lace-trimmed underwear, doll cushions, or dress suits, etc.
• Clothes trimmed with buttons (can break)
• Clothes full of starch (may become deformed)
• Hard bedding
• Wooden pillows and neck rests
• Pillows or blankets filled with plastic beads or buckwheat
• Electric blankets, furry, or bulky blankets
• Latex pillows
• Waterproof breathable garments
NOTE
For ripped, scratched, or chemically-contaminated laundry, the water repellency
restoration efficiency can be reduced.
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Operations
English40
Operations
Options
Option Description
Delay End The displayed time refers to the end time of a selected cycle.
Bubble Shot
Bubble Shot creates bubbles inside the drum that help the
detergent penetrate into the fabric faster and more effectively.
Bubble Shot produces cleaner results in less time and protects
the fabric from being damaged.
• Bubble Shot is active by default for all washing cycles.
• You cannot deactivate Bubble Shot for POWER BUBBLE,
OUTDOOR CARE, ONESTOP BUBBLE, WOOL, and QUICK
WASH.
• Once a washing cycle starts, Bubble Shot cannot be
activated/deactivated.
• Do not apply detergent excessively. A specified amount of
detergent generates sufficient bubbles.
• Clean the debris filter regularly to help generate sufficient
bubbles.
• The size and quantity of the bubble depends on the
detergent and laundry.
• Although bubbles are generated immediately after a cycle
starts, it may take several minutes for them to become
visible.
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English 41
Operations
Delay End
You can set the washing machine to finish your wash automatically at a later time,
choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed
indicates the time the wash finishes.
1. Select a cycle. Then change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press START/PAUSE.
The corresponding indicator turns on with the clock running.
4. To cancel the Delay End, restart the washing machine by pressing POWER.
Real-life case
You want to finish a two-hour cycle 3 hours later from now. For this, you add the Delay
End option to the current cycle with the 3-hour setting, and press START/PAUSE at 2:00
p.m. Then, what happens? The washing machine starts operating at 3:00 p.m., and ends at
5:00 p.m. Provided below is the time line for this example.
2:00 pm
Set the Delay End to 3 hours
3:00 pm
Start
5:00 pm
End
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Operations
English42
Operations
Special features
User convenience & maintenance
Option Description
Eco Drum Clean
Clean the drum by removing dirt and bacteria from the drum.
• Run this once every 40 washes with no detergent or bleach
applied.
• Make sure the drum is empty with no cleaning agents.
Drying Drum
• Clean and dry the drum using the hot air after washing is
complete.
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English 43
Operations
AddWash
When the AddWash indicator is on, you can stop operation of the machine and put
additional laundry or softener into the drum. The Add Door opens by more than 130° for
easy access.
1. Press START/PAUSE to stop operation.
2. Press the upper area of the Add Door
until you hear a clicking sound to
unlock. Pull the handle of the Add Door
to open.
3. Open the Add Door and put additional
laundry or softener into the drum.
4. Push the Add Door until you hear a
clicking sound to close.
5. Press START/PAUSE to resume
operation.
CAUTION
Do not put excessive force on the Add
Door. It may break.
NOTE
The water inside the drum will not leak if the Add Door is closed properly. Water drops
may form around the door, but they will not leak from inside the drum.
CAUTION
• Do not open the Add Door if suds have formed inside the drum that rise above the
level of the Add Door.
• Do not attempt to open the Add Door while the machine is operating without first
pressing START/PAUSE. Please note that the Add Door can be opened unintentionally
(without pressing START/PAUSE) when the wash is complete.
• Do not add an excessive load through the Add Door. Performance may be degraded.
• Do not use the lower area of the Add Door as a handle. Your fingers may be caught.
• Make sure that no laundry is caught in the Add Door.
• Keep your pets out of the washing machine, especially the Add Door.
• Do not press to open the Add Door while the drying or boiling process is running. Hot
steam may leak out of the door.
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Operations
English44
Operations
• When the Add Door closes, the door seals up and no water can leak. However, you
may encounter what appears to be water leak around the door - some residual water
remaining around the Add Door may form water drops. This is normal.
• Neither the main door or the Add Door can be opened when the water temperature
is over 50 °C. If the water level inside the drum is over a certain point, the main door
cannot be opened.
• If an information code of ddC appears on the display, see the Information codes section
for further actions.
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English 45
Operations
Settings
Child Lock
Child Lock is designed to prevent accidents
by children or the elderly and infirm.
Child Lock locks all buttons except for the
POWER button.
To activate Child Lock
• Hold down both Temp. and Rinse
simultaneously for 3 seconds. The Child
Lock indicator turns on. If a button is
pressed with Child Lock activated, the
indicator blinks.
To deactivate Child Lock
• Hold down both Temp. and Rinse
simultaneously for 6 seconds. The
indicator turns off.
To deactivate Child Lock temporarily and
open the door
• Hold down both Temp. and Rinse
simultaneously for 3 seconds. Child
Lock is deactivated temporarily for
1 minute, and the indicator blinks.
Add laundry, for example, and close
the door within the next 2 minutes.
Otherwise, the machine sounds an alert
for another 2 minutes. Once you close
the door, Child Lock will be reactivated
with the indicator turned on.
WARNING
Do not let children play around the
machine. They may enter the machine and
be trapped, resulting in suffocation.
CAUTION
Do not try to open the door while Child
Lock is active. Product damage may occur.
NOTE
• Child Lock stays active after the
machine powers off. To add laundry,
you must deactivate Child Lock first.
For details, see the deactivation section
above.
• Once Child Lock is activated, the door
locks for the first 5 seconds and then
unlocks temporarily for the next 5
seconds. Then, the door locks again. In
summary, the door locks normally after
the first 10 seconds.
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Operations
English46
Operations
Anti-freezing
Use the Anti-freezing cycle when you
leave the house for a long period of
time or if the temperature is very
cold. To prevent the washing machine
from freezing, the washing machine
continuously supplies and drains water up
to 16 hours and then stops automatically.
To use Anti-freezing
1. Make sure the washing machine door is
closed and the drum is empty.
2. Press and hold Delay End and Spin
simultaneously for 3 seconds.
3. The cycle begins with the weight sensor
activated. The progress of the cycle is
represented in a rotating bar on the
display as shown.
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English 47
Maintenance
Keep the washing machine clean to prevent deteriorated performance and to preserve its
life cycle.
Eco Drum Clean
Perform this cycle regularly to clean the drum and to remove bacteria from it.
1. Press POWER to turn on the washing machine.
2. Press Eco Drum Clean.
3. Press START/PAUSE.
NOTE
The water temperature for Eco Drum Clean is set to 60 °C, which cannot be changed.
CAUTION
Do not use any cleaning agents for cleaning the drum. Chemical residue in the drum
deteriorates the washing performance.
ECO DRUM CLEAN reminder
• The Eco Drum Clean reminder appears on the main display once every 40 washes. It
is advisable to perform the Eco Drum Clean regularly.
• When you first see this reminder, you can ignore the reminder for 6 consecutive
washes. From the 7
th
wash, the reminder no longer appears. However, it appears again
on the second 40
th
wash.
Maintenance
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Maintenance
English48
Maintenance
Smart Check
To enable this function, you must first download the Samsung Smart Washer app at the
Play Store or the App Store, and install it on a mobile device featuring a camera function.
The Smart Check function has been optimized for Galaxy & iPhone series (applicable
models only).
1. Press and hold Rinse and Spin simultaneously for 3 seconds to enter the Smart Check
mode.
2. The washing machine starts the self-diagnosis procedure and displays an information
code if a problem is detected.
3. Run the Samsung Smart Washer app on your mobile device, and tap Smart Check.
4. Put the mobile device close to the washing machine’s display so that the mobile device
and the washing machine face each other. Then, the information code is recognized
automatically by the app.
5. When the information code is recognized correctly, the app provides detailed
information about the problem with applicable solutions.
NOTE
• The function name, Smart Check, may differ depending on the language.
• If there is strong reflected light on the washing machine display, the app may fail to
recognize the information code.
• If the app fails to recognize the Smart Check code consecutively, enter the information
code manually onto the app screen.
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English 49
Maintenance
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off and unplug the washing
machine from the electrical outlet.
2. Gently press the top area of the filter
cover to open.
A
3. Put an empty, spacious container
around the cover, and stretch the
emergency drain tube to the container
while holding the tube cap (A).
B
4. Open the tube cap and let water in the
Emergency drain tube (B) flow into the
container.
5. When done, close the tube cap, and
reinsert the tube. Then, close the filter
cover.
NOTE
Use a spacious container because the
water in the drum may be more than
expected.
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Maintenance
English50
Maintenance
Cleaning
Surface of the washing machine
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the
washing machine.
Add Door
A
1. Open the Add Door.
2. Use a wet cloth to clean the Add Door.
- Do not use cleaning agents.
Discoloration may occur.
- Use caution when cleaning the
rubber packing and the locking
mechanism (A).
- Dust off the door area regularly.
3. Wipe up and close the Add Door until
you hear a clicking sound.
CAUTION
• Do not apply force on the Add Door. It may break.
• Do not leave the Add Door open while the machine is operating.
• Do not put heavy objects on the Add Door at any time.
• To prevent physical injury, do not touch the Add Door while the drum is rotating.
• Do not open the Add Door while the machine is operating. This may cause physical
injury.
• Do not manipulate the feature panel while the Add Door is open. This may cause
physical injury or system failure.
• Do not input objects other than laundry.
• Do not input bulky items to the drum through the Add Door.
• Do not pull out the rubber packing of the Add Door when cleaning. This may cause
damage.
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English 51
Maintenance
Mesh filter
Clean the mesh filter of the water hose once or twice a year.
1. Turn off the washing machine, and
unplug the power cord.
2. Close the water tap.
3. Loosen and disconnect the water hose
from the back of the washing machine.
Cover the hose with a cloth to prevent
water from gushing out.
4. Use pliers to pull out the mesh filter
from the inlet valve.
5. Submerge the mesh filter deeply in
water so that the threaded connector is
also submerged.
6. Dry the mesh filter completely in the
shade.
7. Reinsert the mesh filter into the inlet
valve, and reconnect the water hose to
the inlet valve.
8. Open the water tap.
NOTE
If the mesh filter is clogged, an information code of “4C” appears on the screen.
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Maintenance
English52
Maintenance
Pump filter
It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A
clogged pump filter may reduce the bubble effect.
A
1. Turn off the washing machine, and
unplug the power cord.
2. Drain the remaining water inside
the drum. See the “Emergency drain”
section.
3. Gently press the top area of the filter
cover to open.
4. Turn the pump filter knob (A) to the left,
and drain off the remaining water.
5. Clean the pump filter using soft
brushes. Make sure the drain pump
propeller inside the filter is unclogged.
6. Reinsert the pump filter, and turn the
filter knob to the right.
NOTE
• Some pump filters feature a safety knob
that is designed to prevent accidents
by children. To open the safety knob
of the pump filter, push in and turn it
anticlockwise. The spring mechanism of
the safety knob helps open the filter.
• To close the safety knob of the pump
filter, turn it clockwise. The spring
makes a rattling sound, which is normal.
NOTE
If the pump filter is clogged, an information code of “5C” appears on the screen.
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English 53
Maintenance
CAUTION
• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this
may cause a leak.
• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an
operational failure or a leak.
Detergent drawer
A
1. While holding down the release lever
(A) inside the drawer, slide open the
drawer.
2. Remove the release lever and the
Liquid detergent guide from the drawer.
3. Clean the drawer components in
flowing water using a soft brush.
4. Clean the drawer recess using a soft
brush.
5. Reinsert the release lever and the
Liquid detergent guide to the drawer.
6. Slide the drawer inward to close it.
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Maintenance
English54
Maintenance
NOTE
To remove remaining detergent, perform the QUICK WASH cycle with the drum being
empty.
Recovery from freezing
The washing machine may freeze when it drops below 0 °C.
1. Turn off the washing machine, and unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
NOTE
If the washing machine still doesn’t operate normally, repeat the above steps until it
operates normally.
Care against an extended time of disuse
Avoid leaving the washing machine unused for an extended time. If this is the case, drain
the washing machine and unplug the power cord.
1. Turn the Cycle Selector to select QUICK WASH.
2. Empty the drum, and press START/PAUSE.
3. When the cycle is complete, close the water tap and disconnect the water hose.
4. Turn off the washing machine, and unplug the power cord.
5. Open the door to let air circulate through the drum.
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English 55
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try
the suggestions.
Problem Action
Does not start.
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Make sure to press or tap START/PAUSE to start the washing
machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• Check the fuse or reset the circuit breaker.
Water supply is
insufficient, or no
water is supplied.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
After a cycle,
detergent remains
in the detergent
drawer.
• Make sure the washing machine is running with sufficient
water pressure.
• Make sure the detergent is added to the centre of the
detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector
is in the upper position.
• Remove the rinse cap and clean the detergent drawer.
Troubleshooting
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Troubleshooting
English56
Troubleshooting
Problem Action
Excessive vibrations
or makes noise.
• Make sure the washing machine is installed on a level, solid
floor that is not slippery. If the floor is not level, use the
levelling feet to adjust the height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other
object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or filter case.
Does not drain and/
or spin.
• Make sure the drain hose is straightened all the way to the
drain system. If you encounter a drain restriction, call for
service.
• Make sure the debris filter is not clogged.
• Close the door and press or tap START/PAUSE. For your
safety, the washing machine will not tumble or spin unless
the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washing machine is not supplied with sufficient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufficient power, it will
operate normally.
The door does not
open.
• Press or tap START/PAUSE to stop the washing machine.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washing
machine has stopped or the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain
the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washing machine has drained.
Untitled-1 56 2018-02-22 2:17:36
English 57
Troubleshooting
Problem Action
Excessive suds.
• Make sure you use the recommended types of detergent as
appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot apply
additional detergent.
• Make sure the remaining amount of detergent and fabric
softener is not over the limit.
Stops.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press the START/PAUSE button to start the
washing machine. For your safety, the washing machine will
not tumble or spin unless the door is closed.
• Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• There may be a pause or soak period in the cycle. Wait briefly
and the washing machine may start.
• Make sure the mesh filter of the water supply hose at the
water taps is not clogged. Periodically clean the mesh filter.
• If the washing machine is not supplied with sufficient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufficient power, it will
operate normally.
Untitled-1 57 2018-02-22 2:17:36
Troubleshooting
English58
Troubleshooting
Problem Action
Fills with the wrong
water temperature.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
water lines.
• Make sure the water heater is set to supply a minimum 49
°C hot water at the tap. Also, check the water heater capacity
and recovery rate.
• Disconnect the hoses and clean the mesh filter. The mesh
filter may be clogged.
• While the washing machine fills, the water temperature may
change as the automatic temperature control feature checks
incoming water temperature. This is normal.
• While the washing machine fills, you may notice just hot and/
or just cold water going through the dispenser when cold or
warm temperatures are selected. This is a normal function
of the automatic temperature control feature as the washing
machine determines the water temperature.
Load is wet at the
end of a cycle.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
No bubbles are seen
(Bubbleshot models
only).
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
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English 59
Troubleshooting
Problem Action
Can I open the Add
Door at any time?
• The Add Door can be opened only when the indicator
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high
- If you set the Child Lock for safety reasons
- When the drum wash or drum drying cycle is running that
does not involve additional laundry
If a problem persists, contact a local Samsung service centre.
Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
Code Action
1C
Check the water level sensor.
• Power off and power the machine on after 2-3 minutes, and
then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may be
disabled during this process.
tC2
Check the temperature sensor on the dry air.
• Power off and power the machine on after 2-3 minutes, and
then try again.
dC
The door is open.
• Close the door and press START/PAUSE to resume operation.
dC1
Check the door switch.
• Power off and power the machine on after 2-3 minutes, and
then try again.
LC
Check for water leaks.
• Power the machine off and check the drain system for any
leak. Once the leak is solved, power the machine on after 2-3
minutes.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may be
disabled during this process.
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Troubleshooting
English60
Troubleshooting
Code Action
FC
Check the fan motor.
• Power off and power the machine on after 2-3 minutes, and
then try again.
4C
Check the water supply line.
• Check for the connection of the water line (including water
taps).
• Power off and power the machine on after 2-3 minutes, and
then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may be
disabled during this process.
4C2
Laundry needs protection because the water being supplied is
too hot.
• Make sure the cold and hot water taps are properly
connected.
• Power off and power the machine on after 2-3 minutes, and
then try again.
5C
Check the drain system.
• Make sure the drain filter is not clogged.
• If the drain filter is clogged, clean the filter and restart the
machine.
HC
Check the washing heater.
• Power off the machine and contact a local Samsung service
centre.
HC2
Check the drying heater.
• Power off and power the machine on after 2-3 minutes, and
then try again.
Ub
Check the spinning process.
• The load may not be balanced inside the drum. Check the
drum and make sure the load is balanced.
• Press START/PAUSE to resume operation, or power off and
power the machine on after 2-3 minutes, and then try again.
8C, 8C1, 8C2
Check the MEMS sensor.
• Power off and power the machine on after 2-3 minutes, and
then try again.
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English 61
Troubleshooting
Code Action
OC
Water may overflow.
• Close the water valve and call for service.
3C
Check the motor.
• Power off and power the machine on after 2-3 minutes, and
then try again.
AC6
Check the PBA communication status.
• Power off and power the machine on after 2-3 minutes, and
then try again.
ddC
The Add Door is open.
• Close the Add Door and press START/PAUSE to resume
operation.
dC3
Check the Add Door.
• Power off and power the machine on after 2-3 minutes, and
then try again
UC
Check the electronic control board.
• Check if power is supplied properly.
• If the information code continues to appear, call for service.
A low voltage is detected.
• Check if the power cord is plugged in properly.
• If the information code continues to appear, call for service.
For more information, see the user manual. If any of the information codes continues to
appear, contact a local Samsung service centre.
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English62
Specifications
Fabric care chart
The following symbols provide garment care directions. The care labels include four
symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when
necessary). The use of symbols ensures consistency among garment manufacturers of
domestic and imported items. Follow the care label directions to maximize garment life
and reduce laundry problems.
Resistant material Do not iron
Delicate fabric
Can be dry cleaned using any
solvent
Item can be washed at 95 °C Dry clean
Item can be washed at 60 °C
Dry clean with perchloride,
lighter fuel, pure alcohol or
R113 only
Item can be washed at 40 °C
Dry clean with aviation fuel,
pure alcohol or R113 only
Item can be washed at 30 °C Do not dry clean
Hand wash only Dry flat
Dry clean only Can be hung to dry
Can be bleached in cold water Dry on clothes hanger
Do not bleach Tumble dry, normal heat
Can be ironed at 200 °C max Tumble dry, reduced heat
Can be ironed at 150 °C max Do not tumble dry
Can be ironed at 100 °C max
Specifications
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English 63
Specifications
Protecting the environment
• This appliance is manufactured from recyclable materials. If you decide to dispose of
this appliance, please observe local waste disposal regulations. Cut off the power cord
so that the appliance cannot be connected to a power source. Remove the door so that
animals and small children cannot get trapped inside the appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturer’s
instructions.
• Use stain removal products and bleaches before the wash cycle only when strictly
necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon
the cycle used).
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Specifications
English64
Specifications
Specification sheet
“ * ” Asterisk(s) means variant model and can be varied (0-9) or (A-Z).
Type Front loading washing machine
Model name WD16J7*****
Dimensions W686 x D787 x H990 (mm)
Water pressure 50 kPa - 800 kPa
Net weight 94.6 kg
Wash and spin capacity 16.0 kg
Dry capacity 8.5 kg
Power
consumption
Washing and
heating
230 V 2300 W
Drying 230 V 2300 W
Spin revolutions 1100 rpm
NOTE
The design and specifications are subject to change without notice for quality
improvement purposes.
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Memo
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Memo
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Memo
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QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
SAUDI ARABIA
(+966) 8002474357
(800 24/7 HELP)
www.samsung.com/sa/home
www.samsung.com/sa_en
Untitled-1 68 2018-02-22 2:17:39
WD16J7*****
DC68-03464Z-00
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