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12 | Wolf Customer Care 800.222.7820
Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowflake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf &
Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries.
All other trademarks are property of their respective owners in the United States and other countries.
Troubleshooting
Troubleshooting
OPERATION
Cooktop does not operate.
• Verify power is on.
• Verify electrical power to the cooktop and home circuit
breaker is on.
• The cooktop is locked. Touch and hold
to unlock.
• The cooktop automatically turns o after a specified
duration of continual use. Refer to the chart below.
AUTOMATIC SHUT-OFF
POWER LEVEL DURATION
1–2 8 hours
2.5–5.5 6 hours
6–6.5 / Sensor Cooking 4 hours
7–9 2 hours
Cooktop temperature issue.
• Contact Wolf Customer Care at 800-222-7820 for
recommendations.
ERROR CODE DESCRIPTION ACTION
07 Controls Over
Temp
• Turn o the cooktop,
remove cookware, and allow
to cool completely.
09 Coil Over Temp • Remove cookware from the
aected zone and allow the
zone to cool completely.
• Verify the vents under the
cooktop are not blocked.
15 Power Supply • Turn power o at the circuit
breaker. Wait 10 minutes, then
turn the breaker back on.
50 Stuck Key • Clean the cooktop controls.
• Turn power o at the circuit
breaker. Wait 10 minutes, then
turn the breaker back on.
102 Generator Over
Temp
• Turn o the cooktop,
remove cookware, and allow
to cool completely.
SERVICE
• Maintain the quality built into your product by contact-
ing Wolf Factory Certified Service. For the name of the
nearest Wolf Factory Certified Service, check the Product
Support section of our website, wolfappliance.com,
or call Wolf Customer Care at 800-222-7820.
• When contacting service, you will need the model and
serial number of your product. Both numbers are listed
on the product rating plate. Refer to page 6 for rating
plate location.
• For warranty purposes, you will also need the date of
installation and name of your authorized Wolf dealer.
This information should be recorded on page 3.
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