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20 EN
Problem Possible solution
The Wi-Fi setup is
not successful.
•
If the router your appliance is connected to is dual-band
and it is currently not connecting to a 2.4GHz network,
please switch to another band of the same router
(2.4GHz) and try to pair your Air Performer again. 5GHz
networks are not supported.
•
Web authentication networks are not supported.
•
Check if the appliance is within range of the Wi-Fi router.
You can try to place the Air Performer closer to the Wi-Fi
router.
•
Check if the network name is correct. The network name is
casesensitive.
•
Check if the Wi-Fi password is correct. The password is
case sensitive.
•
Retry the setup with the instructions in the section “Wi-Fi
connection“.
•
The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the
appliance away from other electronic devices that may
cause interferences.
•
Check if the mobile device is in airplane mode. Make sure
to have airplane mode deactivated when connecting to
the Wi-Fi network.
•
Consult the help section in the app for extensive and up-
to-date troubleshooting tips.
8 Warranty and support
Versuni oers a two-year warranty after purchase on this product. This warranty
is not valid if a defect is due to incorrect use or poor maintenance. Our warranty
does not aect your rights under law as a consumer. For more information or for
invoking the warranty, please visit our website www�philips�com/support�
Order parts or accessories
If you have to replace a part or want to purchase an additional part, go to your
Philips dealer or visit www�philips�com/support�
If you have problems obtaining the parts, please contact the Philips Consumer
Care Center in your country.
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