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Samsung QN85QE1CAFXZA User Manual
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Samsung QN85QE1CAFXZA 85-Inch Class QE1C QLED 4K Smart TV
User Manual - Page 27
For QN85QE1CAFXZA.
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Allowing to connect the Wi-Fi Direct
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV / The Frame / S8*C/S9*C Series / CU8 Series / CU77** model)
About the Remote Control (CU7/BEC Series)(except for CU77** model)
About the Samsung Smart Remote (The Terrace)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
Learn how to use Samsung Smart Remote
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a USB keyboard, mouse, or gamepad
Connecting a Bluetooth keyboard, mouse, or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Launching Samsung Business TV app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
Using Samsung Gaming Hub
About the Media Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the Apps Service
Installing an app
Launching an app
Managing installed apps
Using the e-Manual
Launching the e-Manual
Using the buttons in the e-Manual
Using the Internet
Using SmartThings
SmartThings Quick access
Use the SmartThings Hub features
Register and manage devices via SmartThings
Use the screen's sensors via SmartThings
Control SmartThings with Bixby
Control the display device from the mobile SmartThings app
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Explore Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz game settings
Troubleshooting of the game screen and audio problems
TV Viewing and Recording
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording Programs
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a program
Using the viewing schedule management screen
Using Timeshift
Getting to know Recording and Timeshift controls and options
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal Favorites List
Creating a Favorites List
TV-Viewing Support Functions
Scanning for available channels
Using Program Rating Lock
Watching blocked / restricted programs
Enable Data Service
Configuring advanced broadcasting audio settings
Setting the functions for the service provider
Viewing broadcast service provider info
Using Secure Channel Viewing
Checking digital channel signal info and strength
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Changing the Picture Size and Position
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimized screen
Setting the Game Mode details
Using Cable Box IP Remote
Using Input Signal Plus
Using HDMI Black Level
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning on the TV using the on timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the power consumption of the TV
Using the Panel Care Functions
Setting the Panel Care (S8*C/S9*C Series only)
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Using the Parental Settings function
Using the Gesture function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
The TV screen is turned off but audio continues
Enlarge the screen
Enabling audio for the audio (video) description function
White text on black background (high contrast)
Setting the screen to black and white
Inverting the screen color
Setting the outline emphasis feature for viewers with low vision
Enlarging the font (for the visually impaired)
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Showing captions
Splitting the caption
Selecting the caption language
Setting the digital caption related options
Listening to the TV through Bluetooth devices (for the hearing impaired)
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Configuring the repeat settings for remote control buttons
Setting the color correction feature for users with color blindness
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Setting up the Button Lock
Setting up the USB Lock
Setting up the Zero Touch Configuration
Using the Cold Weather Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video, or Music Files
Limitations to the use of photo, video, and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV(except for QE1C/Q6*C/Q7*C Series)/S8*C/S9*C Series)
Supported video codecs (Q7*C Series, 85CU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QE1C/Q6*C Series (except for 32Q6*C Series))
Supported video codecs (CU8 Series(except for 85CU8 Series))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (CU7/BEC Series, 32Q6*C Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (The Frame (32LS03C model))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN7**C Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN8**C Series or higher)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**C series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Supported Resolutions for HDBT
CEA-861
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Blocking programs based on their TV Rating
Blocking movies based on their Motion Picture Association of America (MPAA) rating
Blocking programs based on their Canadian English Rating
Blocking programs based on their Canadian French Rating
Blocking Programs based on their Downloadable U.S. Rating
Licenses
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colors do not look clear
The picture colors are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store
Displayed video looks blurry
The picture is distorted
There is a dotted line on the edge of the screen
The picture wonât display in full screen
The Caption function in the TV menu is deactivated
Captions appear on the TV screen
The HDR of the connected external device turns off
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC/ARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Soundbar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The captions are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I cannot find the app I want.
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
I want to know how to attach and remove the TV stand.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Signal Information in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
Accessibility Guidance
Learn Menu Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the Accessibility Menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using program information
Using the guide
To view a program on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the program you are watching
Scheduling recording from the program info window
Changing the recording time
Viewing recorded programs
Deleting a recorded program
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the e-Manual
Using Bixby
Running Bixby
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Contents
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About the Samsung Smart Remote (The Terrace)
Learn about the buttons on the Samsung Smart Remote.
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File type: PDF
File name: 42308051_qn85qe1cafxza.pdf
File size: 3.81 MB
File Language: English
Pages: 240
Author: Samsung
File created: 2023-06-08
Published: 2023-09-04
Updated: 2023-09-04
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Table of Contents
×
Contents
2
Guide
6
Connections
6
Connection Guide
6
Connecting an Antenna
7
Connecting to the network
8
Establishing a wired network connection
8
Establishing a wireless network connection
9
Checking the network connection status
10
Resetting Your Network
10
Turning on the TV with a mobile device
11
Connecting an IP control device to the TV
11
Allowing to connect a wireless network
11
Allowing to connect the Wi-Fi Direct
11
Changing the name of the TV
11
Displaying your mobile device screen on the TV
12
Using Screen Sharing (Smart View)
12
Using Apple AirPlay
12
Using Screen Sharing (Tap View)
13
Enabling Tap View
13
Connection Cables for External Devices
14
Switching between external devices connected to the TV
16
Editing the name and icon of an external device
16
Using additional functions
17
Connection Notes
18
Connection notes for HDMI
18
Connection notes for audio devices
19
Connection notes for computers
19
Connection notes for mobile devices
20
Connection notes for Portrait Mode
20
Remote Control and Peripherals
21
About the Samsung Smart Remote (QLED TV / The Frame / S8*C/S9*C Series / CU8 Series / CU77** model)
21
About the Remote Control (CU7/BEC Series)(except for CU77** model)
24
About the Samsung Smart Remote (The Terrace)
27
Connecting the Samsung Smart Remote to the TV
30
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
31
Learn how to use Samsung Smart Remote
31
Using Anynet+ (HDMI-CEC)
32
Connecting an external device through Anynet+ and using their menus
32
Read before connecting an Anynet+ (HDMI-CEC) device
32
Controlling the TV with a Keyboard, Mouse, or Gamepad
33
Connecting a USB keyboard, mouse, or gamepad
33
Connecting a Bluetooth keyboard, mouse, or gamepad
33
Using the keyboard and mouse
34
Using the Gamepad
35
Using the controller
36
Setting up the input devices
37
Entering Text using the On-Screen Virtual Keyboard
37
Entering Text using the remote control's microphone and the on-screen virtual keyboard
38
Smart Features
39
Using Smart Hub
39
Displaying the Home Screen
40
Launching Smart Hub automatically
42
Launching the last used app automatically
42
Launching Samsung Business TV app automatically
42
Automatic Mirroring from Multi View
42
Automatic casting in Multi View
43
Launching Multi View automatically When rotating
43
Testing Smart Hub connections
43
Resetting Smart Hub
43
Using Ambient Mode
44
Entering the TV viewing screen from Ambient Mode
49
Using Art Mode
50
About the Art Home screen
51
Import images from USB memory
54
Using Art mode with the SmartThings app
55
Precautions when using Art mode
56
Using Samsung Gaming Hub
57
About the Media Home Screen
59
About the Menu Home Screen
63
Using a Samsung account
67
Signing in to a Samsung account
67
Creating a new account
67
Managing your Samsung account
67
Using Workspace
69
Using Screen Sharing (Windows PC) / AirPlay (Mac)
69
Using Easy Connection to Screen
69
Connecting a Remote PC
70
Playing Multimedia Content on a Remote PC
72
Using Samsung DeX
73
Using Microsoft 365
73
Adding the Web Service
73
Using Web Service
74
Using the Apps Service
75
Installing an app
76
Launching an app
76
Managing installed apps
77
Using the e-Manual
79
Launching the e-Manual
79
Using the buttons in the e-Manual
79
Using the Internet
81
Using SmartThings
82
SmartThings Quick access
84
Use the SmartThings Hub features
84
Register and manage devices via SmartThings
85
Use the screen's sensors via SmartThings
86
Control SmartThings with Bixby
86
Control the display device from the mobile SmartThings app
86
Playing pictures/video/music
87
Playing multimedia content on a PC or mobile device
88
Playing multimedia content on a USB device
88
Listening to your mobile device sound through the TV speaker using Sound Mirroring
89
Buttons and functions available while playing multimedia content
89
Using Multi View
93
Using Bixby
95
Starting Bixby with voice
95
Starting Bixby using buttons on the Samsung Smart Remote
96
Learning about the Explore Bixby Screen
97
Read Before Using Bixby
99
Provisions for using Bixby
99
Using the Game Bar
100
Starting the Game Bar
100
Learning about the Game Bar
100
Using FreeSync
102
Setting the Super Ultra Wide Game View
103
Changing the Super Ultra Wide Screen position
103
Configuring 144 Hz game settings
104
Troubleshooting of the game screen and audio problems
104
TV Viewing and Recording
105
Using the Guide
105
About the Guide screen
105
Using additional features from the Guide
106
Recording Programs
107
The Instant and Timer Recording options from the Guide
107
Recording while watching a broadcast
107
Using the recording schedule management screen
108
Setting Up Schedule Viewing
110
Using the schedule viewing options from the guide screen
110
Using the schedule viewing options while watching a program
110
Using the viewing schedule management screen
110
Using Timeshift
111
Getting to know Recording and Timeshift controls and options
111
Using the Channel List
113
Accessing the channel list
113
Using the functions on the channel list screen
113
Using the channel edit function
114
Accessing the channel edit screen
114
Using the channel edit functions
114
Using a Personal Favorites List
115
Creating a Favorites List
115
TV-Viewing Support Functions
116
Scanning for available channels
116
Using Program Rating Lock
116
Watching blocked / restricted programs
116
Enable Data Service
117
Configuring advanced broadcasting audio settings
117
Setting the functions for the service provider
118
Viewing broadcast service provider info
118
Using Secure Channel Viewing
118
Checking digital channel signal info and strength
118
Picture and Sound
119
Using Intelligent Mode
119
Adjusting the Picture Quality
122
Choosing a picture mode
122
Configuring advanced picture settings
123
Changing the Picture Size and Position
126
Changing the picture size settings
126
Setting the Viewing Environment for External Devices
127
Playing games on an optimized screen
127
Setting the Game Mode details
128
Using Cable Box IP Remote
130
Using Input Signal Plus
130
Using HDMI Black Level
130
Configuring a Sound Mode and Expert Settings
131
Choosing a sound mode
131
Configuring advanced sound settings
131
Using the Sound Support Functions
133
Selecting speakers
133
Listening to the TV through Bluetooth devices
134
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
135
System and Support
136
Using the Time Functions and the Timers
136
Setting the clock automatically
136
Adjusting the clock for DST and time zone
137
Changing the current time
137
Setting the clock manually
138
Using the sleep timer
138
Turning on the TV using the on timer
138
Turning off the TV using the off timer
138
Using the Power and Energy Saving Functions
139
Reducing the power consumption of the TV
139
Using the Panel Care Functions
141
Setting the Panel Care (S8*C/S9*C Series only)
141
Updating the TV's Software
142
Updating through the network
142
Updating through a USB device
142
Updating the TV automatically
142
Using the Parental Settings function
143
Using the Gesture function
143
Audio and Video Functions for the Visually or Hearing Impaired
144
Running the accessibility functions
144
Running Accessibility Shortcuts
144
Enabling voice guides for the visually impaired
144
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
144
The TV screen is turned off but audio continues
145
Enlarge the screen
145
Enabling audio for the audio (video) description function
145
White text on black background (high contrast)
145
Setting the screen to black and white
145
Inverting the screen color
146
Setting the outline emphasis feature for viewers with low vision
146
Enlarging the font (for the visually impaired)
146
Learning about the remote control (for the visually impaired)
146
Learning about the TV menu
146
Showing captions
147
Splitting the caption
147
Selecting the caption language
147
Setting the digital caption related options
147
Listening to the TV through Bluetooth devices (for the hearing impaired)
148
Enlarging the sign language screen for the hearing impaired
148
Configure Sign Language Guide options
148
Configuring the repeat settings for remote control buttons
148
Setting the color correction feature for users with color blindness
148
Using Voice Assistants on the TV
149
Select the Voice Assistant
149
Using Other Functions
150
Changing the menu language
150
Setting up a password
150
Selecting Usage or Retail Mode
150
Setting up the Button Lock
151
Setting up the USB Lock
151
Setting up the Zero Touch Configuration
151
Using the Cold Weather Mode
151
Managing External Devices
152
Using AirPlay
152
Restoring the TV to the factory settings
152
Precautions and Notes
153
Before Using the Recording and Timeshift Functions
153
Before using the recording and schedule recording functions
153
Before using the timeshift function
154
Read Before Using Apps
155
Read Before Using the Internet Function
156
Read before setting up a wireless network connection
157
Precautions for wireless network
157
Wireless security protocols
157
Read Before Playing Photo, Video, or Music Files
158
Limitations to the use of photo, video, and music files
158
Supported subtitles
159
Subtitle formats
159
Video formats with subtitles
159
Supported image formats and resolutions
160
Supported music formats and codecs
160
Supported video codecs (QLED TV(except for QE1C/Q6*C/Q7*C Series)/S8*C/S9*C Series)
161
Supported video codecs (Q7*C Series, 85CU8 Series)
162
Other restrictions
163
Video decoders
163
Audio decoders
163
Supported video codecs (QE1C/Q6*C Series (except for 32Q6*C Series))
164
Supported video codecs (CU8 Series(except for 85CU8 Series))
165
Other restrictions
166
Video decoders
166
Audio decoders
166
Supported video codecs (CU7/BEC Series, 32Q6*C Series)
167
Other restrictions
168
Video decoders
168
Audio decoders
168
Supported video codecs (The Frame (32LS03C model))
169
Other restrictions
170
Video decoders
170
Audio decoders
170
Supported video codecs (QN7**C Series)
171
Other restrictions
172
Video decoders
172
Audio decoders
172
Supported video codecs (QN8**C Series or higher)
173
Other restrictions
174
Video decoders
174
Audio decoders
174
Read After Installing the TV
175
Picture sizes and input signals
175
Installing an anti-theft lock
175
Supported Resolutions for UHD Input Signals
176
If Input Signal Plus is set to Off
176
If Input Signal Plus is set to On
176
Resolutions for Input Signals supported by 8K models (QN7**C series or higher)
177
If Input Signal Plus is set to Off
177
If Input Signal Plus is set to On
177
Supported Resolutions for FreeSync (VRR)
178
Read Before Connecting a Computer (Supported Resolutions)
179
IBM
179
MAC
179
VESA DMT
180
VESA CVT
181
CTA-861
181
Supported Resolutions for Video Signals
182
CTA-861
182
VESA CVT
183
Supported Resolutions for HDBT
184
CEA-861
184
Read Before Using Bluetooth Devices
185
Restrictions on using Bluetooth
185
Blocking programs based on their TV Rating
186
Blocking movies based on their Motion Picture Association of America (MPAA) rating
187
Blocking programs based on their Canadian English Rating
187
Blocking programs based on their Canadian French Rating
188
Blocking Programs based on their Downloadable U.S. Rating
188
Licenses
189
Troubleshooting
190
Picture Issues
190
The screen is flashing or has become dark
190
The picture is not bright, or the picture colors do not look clear
190
The picture colors are black and white or do not look the way they should look
191
The TV automatically turns off by itself
192
TV (The Frame TV) cannot be turned off.
192
Unable to power on
192
The TV remains on or does not turn on automatically.
193
Unable to find a Channel
193
The TV image does not look as good as it did in the store
194
Displayed video looks blurry
194
The picture is distorted
195
There is a dotted line on the edge of the screen
195
The picture wonât display in full screen
195
The Caption function in the TV menu is deactivated
195
Captions appear on the TV screen
196
The HDR of the connected external device turns off
196
Sound and Noise Issues
197
How can I connect an audio device to the TV?
197
There is no sound or the sound is too low at maximum volume.
197
The picture is good but there is no sound.
197
HDMI (eARC/ARC) is connected, and there is no sound.
198
The speakers are making an odd sound.
198
The sound is interrupted.
198
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
199
The TV audio is not being played through the Soundbar or A/V receiver.
199
The sound is not heard clearly.
199
The volume of the external device cannot be adjusted.
200
I want to turn the TV and audio device off and on at the same time.
200
Channel and Broadcast Issues
201
"Weak or No Signal" displayed in TV mode or cannot find channel.
201
The TV is not receiving all channels.
201
The captions are not provided on a digital channel.
201
Broadcasting is deactivated.
201
External Device Connectivity Issues
202
The "Mode Not Supported" message appears.
202
The video is OK but there is no audio.
202
I want to connect to a PC and mobile device via screen mirroring.
202
No screen appears when connecting the TV to an external device.
203
I want to connect to a Bluetooth speaker.
203
The PC screen does not appear or it flickers.
203
Network Issues
204
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
204
Wired network connection failed.
204
Connected to a local network, but not to the Internet.
204
Anynet+ (HDMI-CEC) Issues
205
What is Anynet+?
205
Anynet+ does not work. The connected device is not displayed.
205
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
206
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
206
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
206
The Anynet+ device won't play.
206
Remote Control Issues
207
The remote control does not work.
207
External devices cannot be operated with the TV remote control.
207
Recording Issues
208
The Timeshift or recording function cannot be used.
208
Cannot record videos received from an external device or Samsung TV Plus.
208
The "Format Device" message appears when the Timeshift or recording function is used.
209
The recorded files on the TV are not played back on a PC.
209
Apps
210
I cannot find the app I want.
210
I launched an app, but it's in a different language. How can I change the language?
210
The app does not work properly. Its image quality is poor.
210
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
210
Media Files
211
Some files are interrupted during playback.
211
Some files can't be played.
211
Voice Assistant Issues
212
The microphone is off.
212
The voice commands do not work well.
212
Bixby/Alexa answers although I did not call it.
212
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
213
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
213
During voice recognition, the heavy load message appears and the function does not work.
213
I want to see weather information of the desired area.
213
Other issues
214
The TV is hot.
214
The TV smells like plastic.
214
The settings are lost after 5 minutes or every time the TV is turned off.
214
The TV is tilted to the side.
214
The stand is wobbly or crooked.
214
I want to know how to attach and remove the TV stand.
215
A POP (TVâs internal banner ad) appears on the screen.
215
The TV is making a popping noise.
215
The TV is making a humming noise.
215
The TV narrates the screen events in voice-over.
215
Diagnosing TV operational issues
216
Self Diagnosis
216
Cannot select Signal Information in Self Diagnosis.
217
Reset Smart Hub
217
Reset picture
217
Reset sound
217
Getting Support
218
Getting support through Remote Management
218
Finding the contact information for service
218
Requesting service
218
Accessibility Guidance
219
Learn Menu Screen
219
Using the Remote control
219
Orientation of the Samsung Smart Remote or Remote Control
219
Description of the Samsung Smart Remote or Remote Control
219
Using the Accessibility Menu
221
Running the Accessibility Shortcuts menu
221
Running the Accessibility menu functions using the General menu
221
Running the Accessibility menu functions using Bixby
222
Learning about the Accessibility menu functions
223
Using the TV with Voice Guide on
227
Changing channel
227
Using on-screen number entry via the Samsung Smart Remote or Remote Control
227
Changing volume
228
Using program information
228
Using the guide
229
To view a program on now
230
Other options in the guide
230
Using Schedule Viewing
232
Setting up a schedule viewing
232
Cancelling a scheduled viewing
232
Using the Channel List
233
Recording
234
Using the instant and schedule recording options from the guide screen:
234
Recording the program you are watching
235
Scheduling recording from the program info window
235
Changing the recording time
235
Viewing recorded programs
236
Deleting a recorded program
236
Using Smart Hub
237
Smart Hub
237
Using the Smart Hub Home Screen
237
Launching the e-Manual
239
Using Bixby
240
Running Bixby
240
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