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9
TROUBLE SHOOTING
Ice cream maker
stops stirring
before ice
cream is ready.
Potential Cause SolutionProblem
Ice Cream is
not rm or thick
enough.
The ice cream
maker is still
running after
30 minutes.
The freezer bowl was not in the
freezer long enough or your
freezer is not cold enough.
Too much mixture was put in
freezer bowl.
The freezer bowl was left at
room temperature for more
than 5 minutes before use.
For best results, keep freezer bowl in
the freezer at least 24 hours. Preferably
overnight. Freezer needs to be set at
0˚F to set ice cream.
Don't pour all the mixture through the chute.
Gradually pour mixture into the shoot.
Keep ingredients cold before use. Suggest
2-3 hours before use.
Keep bowl in freezer until ready to use.
Make sure freezer bowl is completely dry
after washing before placing back in freezer.
Mix-in ingredients, such as
chocolate chips or chopped
nuts, were added to soon.
Wait until the last 5 minutes or until mixture
is thick enough and has started to freeze
before adding mix-ins.
Chop ingredients like nuts, chocolate or fruit
before adding.
Add one cup or less of mix-in ingredients.
Freezer door was opened and
closed too many times during
the freezing process.
The freezer bowl has a thick
coating of ice on the walls.
Ingredients are not
cold enough.
Mix-in ingredients are too
large, causing mixing
paddle to jam.
Too large a quantity of
mix-in ingredients has
been added.
in handy here to push the mixture
through. Cover and refrigerate for at
least 1-2 hours, or overnight.
4. Turn on the GreenLife Scoop
Express ice cream maker. Pour the
preparation into the frozen Freezer
Bowl and mix until you reach a
thick consistency, roughly 15 to 20
minutes for a soft, creamy texture.
If a rmer consistency is desired,
place the ice cream in the freezer
in an airtight container for around 2
hours. Remove from freezer about
15 minutes before serving.
BEFORE RETURNING YOUR
GREENLIFE PRODUCT
If you are experiencing problems with your
GreenLife Scoop Express, we suggest
that you call GreenLife customer service
at 1-877-926-6526 before returning the
product. A representative can conrm
whether the product is under warranty and
advise on next steps.
IMPORTANT: If the defective product is
to be serviced by someone other than
GreenLife’s authorized service, please tell
the servicer to call our consumer service
at 1-877-926-6526 to ensure that the
problem is properly diagnosed, the product
is serviced with the correct parts, and the
product is still under warranty.
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