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28
TROUBLESHOOTING
Suspected malfunctions are often due to causes that the user can fix themselves.
Therefore, check the product using this section. In most cases the problem can be solved quickly.
WARNING
Only perform the steps described within these instructions!
All further inspection, maintenance and repair work must be performed by an authorized service center
or a similarly qualified specialist if you cannot solve the problem yourself!
Problem Possible Cause Solution
Product will not start
when the on/off switch is
depressed.
Lock-off switch is not
pressed.
Press the lock-off switch and press the
on/off switch to switch the trimmer on.
The battery is not secure.
To secure the battery pack, make sure
the battery pack clicks into place.
The battery is not charged Remove and charge the battery pack.
The battery is defective. Replace with a new, charged battery.
Defective trigger
mechanism.
Call Customer Service for assistance
(Toll free number 866-384-8432).
Product does not reach
full power.
Battery pack capacity is
too low.
Charge the battery pack.
Air vents are blocked.
Remove the battery and clean the air
vents.
Unsatisfactory result.
The trimming line is worn
or damaged.
Replace the trimming line. Refer to the
Line Replacement section.
The trimmer head is dirty. Clean the trimmer head.
Cutting tall grass at ground
level.
Cut the tall grass from the top down to
prevent wrapping.
Line will not advance.
The trimming line is worn,
depleted, or tangled.
Install more trimming line. Refer to the
Line Replacement section.
The spool is worn.
Replace the spool. Refer to the Spool
Replacement section.
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