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The connection hose is worn.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The brushroll is worn.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The belt is worn or broken.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Dust escapes
from vacuum.
Dust bag or dust bag chamber
cover is not installed correctly.
Check the dust bag or dust bag chamber
cover for correct installation and ensure they
are snapped firmly in place. Follow instructions
on page 17.
HEPA media exhaust filter is
installed incorrectly.
Check exhaust filter for correct installation.
Follow instructions on page 19-20.
The dust bag is worn or broken. Check and replace the dust bag.
Foam filter or HEPA media exhaust
filter is worn or broken.
Check and replace the foam filter or the HEPA
media exhaust filter.
Brushroll does not
turn.
Handle is in fully upright position. Move handle from the fully upright position.
Select the wrong mode.
Press the switch to the “II” position to start the
brushroll.
Brushroll is jammed.
Remove obstruction. Follow instructions on
page 21.
Brushroll is not installed correctly.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The belt is not routed correctly.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Fault in PCB section of the
motorized nozzle.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Sound changes.
Exhaust filter cover is installed
incorrectly.
Position exhaust filter cover correctly and snap
firmly into place. Follow instructions on page
20.
Air path is blocked.
Check for and remove any clogs and clean the
air path. Follow instructions on page 21-22.
Attachments in use restrict air flow.
Check attachments for fuzz, lint, pet hair or
other debris.
Vacuum turns off
on its own.
The power cord plug is loose from
the outlet when using the vacuum.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
Thermal protector is activated.
Turn the vacuum cleaner off and unplug it.
Check the air path and dust bag. Allow the
vacuum cleaner to cool for a minimum of 50
minutes. Plug in vacuum and turn it on.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
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TROUBLESHOOTING
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