Model/Modelo/Modèle: BU3040
Bagged Upright Vacuum
Aspiradora Vertical con
Aspirateur Vertical Muni
www.kenmorefloorcare.com
Vacuum Cleaner Help Line:
1-877-531-7321 (US) / 1-844-608-3081 (CA)
8:00am - 5:00pm EST, M-F
Use & Care Guide
Manual de Uso y Cuidado
Manuel d'entretien et d'utilisation
- 2 -
SECTION PAGE
Before Using Your New Vacuum Cleaner ........................................................................ 2
Packing List ..................................................................................................................... 2
Important Safety Instructions ........................................................................................3-4
Vacuum Cleaner Warranty .............................................................................................. 5
Parts and Features ........................................................................................................6-7
Assembly Instructions ...................................................................................................8-9
Operating Instructions ................................................................................................ 9-14
Performance/Safety Features .................................................................................... 14-15
Vacuum Maintenance and Care .................................................................................16-22
Troubleshooting ........................................................................................................ 23-25
Requesting Assistance Or Service .....................................................................Back Cover
TABLE OF CONTENTS
PACKING LIST
Your KENMORE INTUITION
®
BAGGED UPRIGHT VACUUM CLEANER is packaged with
the following parts and components assembled separately in the carton:
1 Upright Vacuum Cleaner
1 Handle
1 Flexible Hose
1 3-in-1 Combination Tool
1 Pet HandiMate
®
4 Dust Bags (one dust bag is
pre-installed in the vacuum)
1 Use & Care Guide
Read this Use & Care Guide. It will help you assemble and operate your new Kenmore
vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner
Help Line at 1-877-531-7321 (US) / 1-844-608-3081 (CA). You will need the complete model
and serial numbers when requesting information.
Your vacuum cleaner’s model and serial numbers are located on the Model and Serial
Number Plate. Use the space below to record the model number and serial number of your
new Kenmore vacuum cleaner.
Model No.____________________________________________
Serial No. ____________________________________________
Date of Purchase ______________________________________
Keep this book and your sales check (receipt) in a safe place for future reference.
BEFORE USING YOUR NEW VACUUM CLEANER
- 3 -
WARNING!
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons
or damage when using your vacuum cleaner, follow basic safety precautions including the
following:
IMPORTANT SAFETY INSTRUCTIONS
• Use your vacuum cleaner only as
described in this Use & Care Guide. Use
only with manufacturer’s recommended
attachments.
• Disconnect electrical supply before
servicing or cleaning out the brushroll
area. Failure to do so could result in the
brushroll unexpectedly starting, causing
personal injury from moving parts.
• Do not leave vacuum cleaner when
plugged in. Unplug from outlet when
not in use and before performing
maintenance.
• To reduce the risk of electrical shock - Do
not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close
attention is necessary when used by or
near children.
• Do not use with a damaged cord or plug.
If vacuum cleaner is not working as it
should, has been dropped, damaged,
left outdoors, or dropped in water,
immediately discontinue use and call
1-844-608-3080 (US) / 1-844-608-3081
(CA) for assistance.
• Do not pull or carry by cord, use cord as
a handle, close a door on cord, or pull
cord around sharp edges or corners. Do
not run vacuum cleaner over cord. Keep
cord away from heated surfaces.
• Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner
with wet hands.
• Do not put any objects into openings.
• Do not use with any opening blocked;
Read all instructions in this guide before assembling or using your vacuum cleaner.
keep free of dust, lint, hair, and anything
that may reduce air flow.
• Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not put on chairs, tables, etc. Keep on
floor.
• Do not use vacuum cleaner to pick
up flammable or combustible liquids
(gasoline, cleaning fluid, perfumes,
etc.), or use in areas where they may be
present. The fumes from these substances
can create a fire hazard or explosion.
• Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
• Do not use vacuum cleaner without dust
bag and/or filters in place.
• Always replace the dust bag after
vacuuming carpet cleaners or freshener,
powders, and fine dust. These products
clog the filters, reduce airflow and can
cause damage to the vacuum cleaner.
Failure to replace the dust bag could
cause permanent damage to the vacuum
cleaner.
• Do not use the vacuum cleaner to pick
up sharp hard objects, small toys, pins,
paper clips, etc. They may damage the
vacuum cleaner or dust bag.
• You are responsible for making sure
that your vacuum cleaner is not used by
anyone unable to operate it properly.
- 4 -
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum
cleaner is intended for Household Use. Read this Use & Care Guide carefully for important
use and safety information. This guide contains safety statements under warning and caution
symbols.
AllergenSeal
™
system lets you know that this vacuum traps 99.97% of dust and particles
down to 0.3 microns inside your vacuum, keeping them out of the air you breathe.
- 5 -
VACUUM CLEANER WARRANTY
LIMITED WARRANTY
FOR ONE YEAR from the date of sale this product is warranted against defects in material
or workmanship.
WITH PROOF OF SALE a defective product will be replaced free of charge.
The Kenmore brand is used under license. Direct all claims for warranty service to: Cleva
North America, Inc., 1-877-531-7321 (US) / 1-844-608-3081 (CA).
This warranty does not cover filters or belts, which are expendable parts that can wear
out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Cleva North America, Inc., Greenville SC 29607
- 6 -
PARTS AND FEATURES
It is important to know your vacuum cleaner’s parts and features to assure its proper and
safe use. Review these before using your vacuum cleaner.
REPLACEMENT PARTS
To order a replacement part, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
Item Part No.(US) Part No.(CA)
Foam Filter 561060125 561060125
HEPA Media Exhaust Filter 561055118 561055118
3-in-1 Combination Tool 561055134 561055134
Pet HandiMate
®
561014106 561014106
Dust Bag (6-pack) IB600 63296
Flexible Hose 571023113 571023113
Handle 571023101 571023101
Filter Kit (HEPA Exhaust + Foam Filter) 561060184 561060184
- 7 -
Check Bag Indicator
PARTS AND FEATURES
Handle
Upper Hose
Connection
Flexible
Hose
Suction
Control
Lower Hose
Connection
Hose
Release
Button
Lower
Cord
Hook
Hose
Storage
Carrying
Handle
Dust Bag
Chamber
Cover Release
Dust Bag
Chamber
Cover (Dust
Bag Inside)
Exhaust Filter
Cover (HEPA
Media Exhaust
Filter Inside)
Motorized
Nozzle
Brushroll
Status
Indicator
Light
Accessory
Storage
Check
Hose
Indicator
Check
Bag
Indicator
Headlight
On/Off
Switch
Wand
Release
Button
Pet HandiMate
®
3-in-1 Combination Tool
Dust Bag (X3)
Power
Cord
Upper
Cord
Hook
- 8 -
Lower Hose
Connection
Lower Cord
Hook
Upper Cord
Hook
1. Insert the handle into the main body until
you hear a ‘click’.
2. Insert the right-angle end of the flexible
hose into the main body as shown until
you hear a ‘click’. Then run the flexible
hose over the hose storage. Insert the
other end of the hose into the lower hose
connection as shown until you hear a
‘click’.
NOTE:
It is recommended to slightly
rotate the hose end when inserting the
hose. Make sure both hose ends are
clicked into place.
3. Make sure the upper and lower cord
hooks are in the proper position as
shown. Wrap the power cord loosely
around the upper and lower cord hooks.
NOTE:
Make sure to wrap the power
cord around the upper cord hook first, and
then around the lower cord hook to avoid
damaging the power cord.
4. Lock power cord plug onto the power
cord.
Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to
verify that you have received all the components of your new Kenmore Intuition® Bagged
Upright Vacuum Cleaner.
Please pay special attention to these hazard alert boxes, and follow any
instructions given.
WARNING
statements alert you to such hazards as fire,
electric shock, burns and personal injury.
CAUTION
statements alert you to
such hazards as personal injury and/or property damage.
ASSEMBLY INSTRUCTIONS
Power Cord
Plug
II
III
I
Power Cord
- 9 -
1. Insert the handle into the main body until
you hear a ‘click’.
WARNING
Electrical Shock and Personal Injury Hazard
Wrapping the cord too tightly with excessive stress on the cord may cause cord
damage. A damaged cord is an electrical shock hazard and could cause personal injury
or damage.
ASSEMBLY INSTRUCTIONS
CAUTION
Moving parts! To reduce the risk of personal injury, DO
NOT touch the brushroll when vacuum is on. Contacting the
brushroll while it is rotating can cut, bruise or cause other
injuries. Always turn off after operation. Use caution when
operating near children or pets.
OPERATING INSTRUCTIONS
POWER CORD – RELEASE & USE
Upper Cord
Hook
WARNING
To reduce the risk of electric shock, this
appliance has a polarized plug (one
blade is wider than the other). This plug
will fit in a polarized outlet only one
way. If the plug does not fit fully in the
outlet, reverse the plug. If it still does
not fit, contact a qualified electrician to
install the proper outlet. Do not change
the plug in any way.
2. Detach the power cord plug from the
power cord.
3. Be sure the power cord is locked into
the upper locking notch as shown. This
will help manage the power cord when
operating the vacuum cleaner.
Upper
Locking
Notch
UPRIGHT MODE
NOTE:
Make sure the vacuum cleaner
is completely assembled. Do not operate
vacuum cleaner without dust bag in place.
NOTE:
Make sure the flexible hose is
installed correctly into the main body (page
8).
1. Release the handle by placing foot on
the nozzle and pull back to change
handle position.
2. Turn on the vacuum cleaner by pressing
the On/Off switch to the “I” position
for cleaning bare floors and small area
rugs.
NOTE:
The brushroll does not rotate
when the vacuum cleaner is in the “I”
position.
- 10 -
4. Plug the power cord plug into an outlet
located near the floor.
POWER CORD - RELEASE & USE
OPERATION MODES
WARNING
Electrical Shock and Personal Injury
Hazard
Wrapping the cord too tightly puts stress
on the cord and can cause cord damage.
A damaged cord is an electrical shock
hazard and could cause personal injury
or damage
5. Press the On/Off switch to turn the
vacuum cleaner on.
6. Once you have completed vacuuming,
press the On/Off switch; unplug the
power cord plug from the outlet.
7. To restore power cord after use, turn
upper cord hook to the upright position.
Then wrap cord loosely around cord
hooks.
On/Off
Switch
WARNING
Personal Injury and Product Damage
Hazard
· When any abnormality/failure occurs,
stop using the product immediately and
disconnect the power plug.
· DO NOT use outlets above counters.
Damage from cord to items in
surrounding area could occur.
CHECK HOSE INDICATOR & CHECK BAG
INDICATOR
BRUSHROLL STATUS INDICATOR LIGHT
3. Press the switch to the “II” position for
cleaning carpets or rugs.
NOTE:
The brushroll rotates when the
vacuum cleaner is in the “II” position.
4. Once you have completed vacuuming,
switch to the “O” position and unplug
the power cord from the power outlet.
NOTE:
Select the right mode when
using this vacuum cleaner. Do not press
the switch to the “II” position when
cleaning the bare floor, otherwise it could
potentially damage the floor.
When there is a jam in the hose, the check
hose indicator will flash red.
As the dust bag fills with dirt and debris,
the check bag indicator can be used to
estimate the level of bag fill. Once all
three LEDs are illuminated red, the bag
should be replaced. See page 17 for the
dust bag replacement instructions.
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Check Bag Indicator
Check Hose Indicator
CAUTION
Do not allow the vacuum cleaner to
remain in one spot for any length of time
when the brushroll is turning. Damage
to carpet may occur.
CAUTION
Make sure the dust bag is replaced
when all LED lights begin to illuminate
red continuously. If not, the LED lights
will flash red. If the red flashing remains
after replacing the dust bag, check and
clean the air path as it is blocked.
OPERATION MODES
Brushroll Status
Indicator Light
Status
Green, Continuous
The brushroll is
spinning and working
as it should.
Red, Continuous
There is a jam in the
brushroll area. Turn
off and unplug the
vacuum, and remove
any blockages in the
nozzle.
No Light The brushroll is off.
Indicators
Status
Check
Hose
Indicator
Red flashing
There is a jam
in the hose. Turn
off and unplug
the vacuum,
and remove any
blockages in the
hose.
Check
Bag
Indicator
One LED light
(furthest left),
green continuous
Lights progressively
illuminate to show
the bag is filling.
Replace the bag
when all three
LED lights begin
to illuminate red
continuously.
Two LED
lights, orange
continuous
Three LED lights,
red continuous
Brushroll
Status
Indicator
Light
ABOVE FLOOR MODE
1. Place the vacuum cleaner in the upright
locked position.
2. Press the hose release button and pull up
to release the lower hose end from the
lower hose connection.
3. Insert the hose end into the upper hose
connection as shown until you hear a
‘click’.
4. Slide the wand release button and lift up
the handle for above floor cleaning.
5. Choose the desired attachments and
insert it into the handle.
6. Turn on the vacuum cleaner by pressing
the switch to the “I” position.
7. Once you have completed vacuuming,
switch to the “O” position and unplug
the power cord from the power outlet.
IMPORTANT:
Remember to re-insert
the hose end into the lower hose connection
before using the vacuum in uprignt mode.
3-in-1 Combination
Tool
- 12 -
Hose
Release
Button
Wand
Release
Button
OPERATION MODES
CAUTION
When using attachments, be careful not
to over extend the stretch hose when
reaching. Trying to reach beyond the
hose stretch capability could cause the
vacuum cleaner to tip over.
II
II
I
I
3-IN-1 COMBINATION TOOL
The 3-in-1 combination tool can be
attached to the handle. Slide the collar of
the tool over the open end of the handle.
Use the 3-in-1 combination tool in crevice
tool mode for cleaning in tight spaces such
as furniture, between cushions, and stairs.
See ATTACHMENT USE TABLE (page 14).
Set the combination tool in dusting brush
mode by pressing the release button and
sliding the dusting brush side of the brush
tool to the end of the combination tool.
Use in dusting brush mode for cleaning
loose surfaces such as drapes. See
ATTACHMENT USE TABLE (page 14).
Press the release button to remove the
brush tool. Set the combination tool in
upholstery brush mode as shown. Use
in upholstery brush mode for cleaning
fabric surfaces such as fabric sofa. See
Dusting
Brush
Release
Button
ATTACHMENT USE TABLE (page 14).
To return the combination tool to crevice
tool mode, press the release button and
slide the brush tool down the combination
tool.
PET HANDIMATE
®
The Pet HandiMate
®
can be attached to
the end of the handle.
Pet HandiMate
®
pivots for more convenient
cleaning.
Use Pet HandiMate
®
for cleaning fabric
surfaces such as furniture and carpet. See
ATTACHMENT USE TABLE (page 14).
Upholstery
Brush
- 13 -
OPERATION MODES
CAUTION
DO NOT pull the vacuum cleaner around the room by the hose. Property damage or
personal injury could result.
ATTACHMENTS
CAUTION
Use attachments when the vacuum
cleaner is upright.
*Always clean attachments before using on fabrics.
BY-PASS VALVE
This vacuum cleaner has a By-Pass Valve
which prevents motor overheating and
damage. The valve opens to provide
cooling air when a clog prevents normal
air flow to the vacuum cleaner suction
motor. You will notice a change of sound
as air rushes through the valve opening.
To correct the problem: remove any clogs,
check and replace filters if needed, check
and install new dust bag if needed.
NOTE:
The By-Pass Valve may open
when using attachments or when cleaning
new carpet due to reduced airflow or air
path is blocked, caused by the attachments
themselves or by new carpet lint filling the
dust bag quickly.
PERFORMANCE/SAFETY FEATURES
THERMAL PROTECTOR
This vacuum cleaner has a thermal
protector which automatically trips to
protect the vacuum cleaner suction motor.
If a clog prevents the normal flow of air to
the motor, the thermal protector turns the
motor off automatically. This allows the
motor to cool in order to prevent possible
damage to the vacuum cleaner.
To reset thermal protector:
Turn the
vacuum cleaner off and unplug the power
cord from the outlet to allow the vacuum
cleaner to cool and the thermal protectors
to reset.
CAUTION
Check for and remove clogs, and replace
dust bag if necessary. Also check
and clean any clogged filters. Wait
approximately 50 minutes before restarting
vacuum cleaner.
= Applicable
ATTACHMENT
CREVICE TOOL
DUSTING BRUSH
UPHOLSTERY BRUSH
PET HANDIMATE
®
Between
Cushions*
Drapes* Stairs Baseboards Furniture*
Carpet Bare
CLEANING AREA
Always return the vacuum cleaner to the
upright position before using the hose
and attachments. Failure to do so may
result in overheating of the brushroll
motor and can cause the thermal
protectors to trip.
- 14 -
ATTACHMENT USE TABLE
BRUSHROLL RESET
The brushroll has built-in protection against
motor damage should the brushroll jam.
If the brushroll slows down or stops, the
brushroll overload protector shuts off the
brushroll motor and the brushroll status
indicator light emits red light. The vacuum
cleaner suction motor will continue to run.
To solve the problem:
Turn off and unplug
vacuum cleaner, remove obstruction, then
turn on the vacuum cleaner.
NOTE:
Once the brushroll motor shuts
down, clear jam from brushroll and then
restart the vacuum cleaner. If the problem
persists, contact the vacuum cleaner help
line for assistance.
SUCTION CONTROL
To assist with push/pull force of the
vacuum on surfaces like thick carpet, the
suction control valve can be opened to
help reduce suction. Note that for best
cleaning results, the suction control valve
must be fully closed.
· Slide to right to open the suction control
and decrease suction. Opening control
decreases suction for draperies and
lightweight rugs.
· Slide to left to close the suction control
and increase suction. Closing control
increases suction for upholstery and
carpets.
- 15 -
PERFORMANCE/SAFETY FEATURES
Brushroll Status
Indicator Light
Decrease Suction Increase Suction
1. Turn off and unplug vacuum cleaner. DO
NOT drip water on vacuum cleaner.
2. To clean exterior, or to reduce static
electricity and dust build-up, wipe outer
surface with a clean, soft cloth that has
been dipped in a solution of mild liquid
detergent and water, then wrung dry.
Wipe dry after cleaning.
NOTE:
Wash attachments in warm
soapy water, rinse and air dry. Do not
clean in dishwasher.
1. Place the flexible hose and attachments
in storage position if necessary (see
page 8).
2. Gather the cord and wrap it loosely
around the upper and lower cord hooks.
Lock plug retainer onto the power cord.
See page 8.
3. Store the vacuum cleaner in a dry,
indoor area, on the floor with the handle
locked in the upright position.
- 16 -
Always follow all safety precautions when performing maintenance to the vacuum cleaner.
VACUUM MAINTENANCE AND CARE
WARNING
Electrical Shock and Personal Injury Hazard
Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Failure to
do so could result in electrical shock or personal injury from vacuum cleaner suddenly
starting.
CLEANING EXTERIOR AND ATTACHMENTS
VACUUM CLEANER STORAGE
CAUTION
Do not use attachments if they are wet.
Attachments used in dirty areas, such as
under a refrigerator, should not be used
on other surfaces until they are washed.
They could leave marks.
WARNING
Electrical Shock and Personal Injury
Hazard
Wrapping the cord too tightly puts stress
on the cord and can cause cord damage.
A damaged cord is an electrical shock
hazard and could cause personal injury
or damage.
1. Pull bag chamber cover release handle
out and up, hold the cover using the
handle.
3. To install a new dust bag, insert the dust
bag collar into bracket until you hear
a ‘click’, and then rotate bracket down
until another ‘click’ can be heard. Tuck
the bag into the dust bag chamber. Be
sure all sides of the dust bag are flat
within the bag chamber.
NOTE:
Do not press the dust bag
release button when release bag chamber
cover, or the dust bag will drop down
automatically.
2. Tilt the bag chamber as shown. Press
dust bag release button and the dust
bag drops down automatically.
- 17 -
DUST BAG REPLACEMENT
WARNING
Always unplug power cord from
electrical outlet before performing any
service on vacuum cleaner.
Dust Bag
Chamber
Cover
Release
Bracket Dust Bag Collar
Dust Bag
Release
Button
Click
Click
4. Place the tab on the dust bag chamber
cover in the slot on the vacuum cleaner.
Push the dust bag chamber cover into
place until a ‘click’ is heard.
NOTE:
Make sure the dust bag is locked
into place before pushing the dust bag
chamber cover. The dust bag chamber
cover can’t be assembled successfully if
dust bag is missing or not installed into
place.
Clean the foam filter with cold water as
needed.
NOTE:
When the cleaning of filters no
longer restores vacuum cleaner suction
to full power, or the filters are worn or
broken, replace the filters. To purchase
filters, call 1-844-608-3080 (US) /
1-844-608-3081 (CA).
Regularly clean and replace the filters to
keep the vacuum's suction power optimal.
1. Remove the dust bag as outlined in the
DUST BAG REPLACEMENT section (page
17).
2. Remove the foam filter cover and the
foam filter.
- 18 -
WARNING
Electrical Shock Hazard
Unplug power cord from electrical
outlet. Do not operate the vacuum
cleaner without the foam filter. Be sure
the filter is dry and properly installed to
prevent motor failure and/or electrical
shock.
Slot Tab
DUST BAG REPLACEMENT
FOAM FILTER CLEANING
Foam Filter Cover Foam Filter
It is recommended to clean the HEPA
media exhaust filter with cold water every
year.
NOTE:
When the cleaning of the filter
no longer restores vacuum cleaner suction
to full power, or the filter is worn or broken,
replace the exhaust filter. To purchase the
exhaust filter, call 1-844-608-3080 (US) /
1-844-608-3081 (CA).
3. Wash the filter in warm soapy water,
rinse and dry thoroughly by squeezing
the excess water out of the filter and
allowing to air dry for 24 hours.
NOTE:
DO NOT operate without foam
filter installed.
DO NOT wash in the dishwasher.
DO NOT install foam filter if damp.
4. Reinstall the foam filter into the foam
filter cover and slide it to the slots until it
is in place. Press the cover to lock it into
place until a ‘click’ can be heard.
NOTE:
Replace the foam filter if it is
worn or broken.
5. Reinstall the dust bag as outlined in the
DUST BAG REPLACEMENT section (page
17).
1. Remove exhaust filter cover by pulling
the square hole outward at the bottom
of the cover.
- 19 -
FOAM FILTER CLEANING
HEPA MEDIA EXHAUST FILTER CLEANING
Foam Filter
and Foam
Filter Cover
Square
Hole
NOTE:
Make sure the exhaust filter
cover is properly installed.
2. Remove the HEPA media exhaust filter
from vacuum cleaner.
3. Wash with cold water only, DO NOT
use detergent or soap. Allow to air dry.
Allow parts to dry 24 hours before
putting back into vacuum cleaner.
NOTE:
DO NOT operate without HEPA
media exhaust filter installed.
DO NOT wash in the dishwasher.
DO NOT install the filter if damp.
4. Reinstall the HEPA media exhaust filter
into the vacuum cleaner.
5. Insert the exhaust filter cover tabs into
the upper slots and lock the exhaust
filter cover into place by pressing the
bottom of the cover until a click is heard.
- 20 -
HEPA MEDIA EXHAUST FILTER CLEANING
HEPA
Media
Exhaust
Filter
HEPA
Media
Exhaust
Filter
Slots
Tabs
To maintain efficient cleaning, the brushroll
must be kept free of carpet fiber, string,
or hair build-up. If the brushroll is jammed,
unplug and turn vacuum cleaner over and
check brushroll for fiber and hair build-up.
Use scissors to remove any build-up
entangled around the brushroll. Cleaning
the brushroll periodically is recommended
for best performance.
- 21 -
BRUSHROLL CLEANING
WARNING
Always unplug the power cord from
an electrical outlet before performing
maintenance to the vacuum cleaner.
Cut off any carpet pile and lint entangled
around brushroll with a pair of scissors.
PET HANDIMATE
®
CLEANING
WARNING
Always unplug the power cord from
an electrical outlet before performing
maintenance to the vacuum cleaner.
CAUTION
To reduce the risk of injury from moving
parts, remove Pet HandiMate
®
from the
handle before servicing.
CHECKING CONNECTION HOSE FOR
CLOGS
1. Release the hose end from the lower
hose connection.
2. Check and remove any clogs in the
connection hose.
3. Reattach the flexible hose onto the lower
hose connection.
- 22 -
REMOVING CLOGS
Connection
Hose
CHECKING FLEXIBLE HOSE FOR CLOGS
If there is noticeable abnormal noise when
using the vacuum or the suction power
suddenly drops, it is necessary to check
the air path for clogs.
Frequently check air path to make sure it is
free of obstructions.
NOTE:
The four LED lights of bag fill
level indicator flash red when the air path
is blocked.
WARNING
Disconnect electrical supply before
removing clogs. Failure to do so could
result in electrical shock or personal
injury.
1. Press the hose release button and
remove the hose from the main body.
Release the other end of the hose from
the lower hose connection.
2. Check and remove any clogs in the
flexible hose.
3. Reinstall the flexible hose to the vacuum
cleaner. See ASSEMBLY (page 8).
Hose
Release
Button
PROBLEM POSSIBLE CAUSE SOLUTION
Vacuum cleaner
won’t run.
Unplugged at wall outlet.
Plug in firmly, press the On/Off switch to “I”
or “II” position.
The On/Off switch is not pressed
to start the vacuum cleaner.
Press the On/Off switch to “I” or “II” position.
Defective wall outlet.
Check with a good appliance or lamp. Have
outlet properly serviced.
The vacuum body is overheated.
Unplug the power cord and let the vacuum
cool down for 50 minutes.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Poor job of dirt
pick-up.
The hose and attachments are not
installed correctly.
Check the hose and attachments for correct
installation and ensure they are snapped
firmly in place.
The hose is not installed in correct
place when using the upright
mode.
Check and ensure the hose is installed
correctly into the main body (page 8).
Dust bag is not installed correctly.
Check dust bag for correct installation and
ensure it is snapped firmly in place.
Full or clogged dust bag. Change the dust bag (page 17).
There is a clog in the air path.
Check and remove all clogs. Follow instructions
on page 21-22.
Suction control is in open position.
Adjust the suction control to increase suction.
Follow instructions on page 15.
The foam filter or HEPA media
exhaust filter needs to be cleaned
or replaced.
Clean or replace the foam filter or HEPA
media exhaust filter. Follow the foam filter
cleaning or HEPA media exhaust filter cleaning
instructions on page 18-19 or 19-20.
The hose is worn.
Replace the hose assembly. To purchase parts,
call 1-877-531-7321 (US) / 1-844-608-3081
(CA).
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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
The connection hose is worn.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The brushroll is worn.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The belt is worn or broken.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Dust escapes
from vacuum.
Dust bag or dust bag chamber
cover is not installed correctly.
Check the dust bag or dust bag chamber
cover for correct installation and ensure they
are snapped firmly in place. Follow instructions
on page 17.
HEPA media exhaust filter is
installed incorrectly.
Check exhaust filter for correct installation.
Follow instructions on page 19-20.
The dust bag is worn or broken. Check and replace the dust bag.
Foam filter or HEPA media exhaust
filter is worn or broken.
Check and replace the foam filter or the HEPA
media exhaust filter.
Brushroll does not
turn.
Handle is in fully upright position. Move handle from the fully upright position.
Select the wrong mode.
Press the switch to the “II” position to start the
brushroll.
Brushroll is jammed.
Remove obstruction. Follow instructions on
page 21.
Brushroll is not installed correctly.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The belt is not routed correctly.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Fault in PCB section of the
motorized nozzle.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Sound changes.
Exhaust filter cover is installed
incorrectly.
Position exhaust filter cover correctly and snap
firmly into place. Follow instructions on page
20.
Air path is blocked.
Check for and remove any clogs and clean the
air path. Follow instructions on page 21-22.
Attachments in use restrict air flow.
Check attachments for fuzz, lint, pet hair or
other debris.
Vacuum turns off
on its own.
The power cord plug is loose from
the outlet when using the vacuum.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
Thermal protector is activated.
Turn the vacuum cleaner off and unplug it.
Check the air path and dust bag. Allow the
vacuum cleaner to cool for a minimum of 50
minutes. Plug in vacuum and turn it on.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
- 24 -
TROUBLESHOOTING
Brushroll status
indicator light
emits red.
There is a jam in the brushroll area.
Turn off and unplug the vacuum. Remove any
blockages in the brushroll. See page 15.
The brushroll is worn or broken.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Faulty brushroll motor or PCB
section of the motorized nozzle.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The brushroll motor is overheated.
Turn off and unplug the vacuum. Allow the
vacuum to cool for a moment. Plug in vacuum
and turn it on.
Dust bag
chamber cover
can’t be installed.
Dust bag is missing. Install the dust bag.
Dust bag collar is not installed into
bracket correctly or the bracket is
not rotated down into place.
Insert the dust bag collar into bracket until
you hear a ‘click’. Rotate bracket down
until another ‘click’ can be heard. Follow
instructions on page 17.
The bracket is broken.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
- 25 -
TROUBLESHOOTING
