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YEAR
WARRANTY
To obtain service:
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2
PARTS + LABOR
Call 973-403-8900 |email [email protected] | or submit a request on our website
www.xoappliance.com
TWO YEAR
thereof, to be free from structural defects in material or workmanship under normal and proper use and maintenance as specified by XO
and upon proper installation and start-up in accordance with the instruction packet supplied with each XO unit. XO’s obligation under this
warranty is limited to a period of two (2) years from the date of original purchase.
PARTS & LABOR LIMITED WARRANTY. XO warrants to the original purchaser of every new XO Fire Pit unit and all parts
TERMS APPLICABLE TO EACH WARRANTY. Any part covered under the above warranties that is determined by XO to have been
defective within the time frame is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The
labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by XO.
WARRANTY CLAIMS. All claims for labor or parts must be made directly through XO. All claims should include: model number and
serial number of cabinet, proof of purchase, and date of installation. In case of warranted compressor, the compressor model tag must
be returned to XO along with the above listed information.
WHAT IS NOT COVERED BY THIS WARRANTY. XO’s sole obligation under this warranty is limited to either repair or replacement of
parts, subject to the additional limitations below. This warranty neither assumes nor authorizes any person to assume obligations other
than those expressly covered by this warrant
or obscured serial numbers and commercial applications are excluded from these warranties. Consumer shall be responsible for labor
and transportation costs where noted above.
y. Open box, factory seconds, scratch and dent, floor models, models with missing, altered
NO CONSEQUENTIAL DAMAGES. XO is not responsible for economic loss, profit loss; or special, indirect or consequential damages,
including without limitation, losses or damages arising from product failure.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user at the
original installation location. Any such assignment or transfer shall void the warranties herein made and shall void all warranties,
express or implied, including any warranty or merchantability or fitness for a particular purpose.
IMPROPER USAGE. XO assumes no liability for parts or labor coverage for component failure or other damages resulting from
improper usage or installation or failure to clean and/or maintain product as set forth in the warranty packet provided with the unit.
ALTERATION OR NEGLECT. XO is not responsible for the repair or replacement of any parts that XO determines have been subjected
after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit, improper installation, lack of scheduled
maintenance as outlined in this manual, fire, flood, or act of God.
SERVICE CONNECTIONS.
insufficient utility service connections.
XO is not responsible for the repair or replacement of failed or damaged components due to improper or
YOUR RIGHTS UNDER STATE LAW. This warranty gives you specific legal rights and you may have other rights that vary from state to
state. Some states do not allow the exclusion or limitation of consequential damages or a limitation on how long an implied warranty lasts,
so the above exclusion or limitation may not apply to you.
OUTSIDE U.S. This warranty does not apply to, and XO is not responsible for, any warranty claims made on products sold or used outside
the 48 continental United States.
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The original purchaser acknowledges and agrees that this product is a handmade, hand-finished product.
Each piece is unique. Any samples provided are typical of texture, finish, individual characteristics, and color
but they should not be considered exact representations of the final product. There can be a variation in color
and texture from piece to piece. The texture created by entrapped air ranges from smooth to randomly indented.
Minor chipping, water staining, and non-structural hairline cracks are also traditional characteristics of this product.
As with natural stone, color will vary on individual orders and among individual pieces in the same order. As with
natural stone, excessive heat exposure may cause discoloration. As fire tables age, color may lighten or darken
according to specific field or storage conditions such as humidity, temperature, and exposure to sunlight.
IMPORTANT NOTE: EACH FIRE PIT IS UNIQUELY HAND FINISHED: