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Action Yes No
Step 3
a Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may aect the quality of
future print jobs.
b Insert the photoconductor units.
c Print the document.
Does gray or colored background appear on prints?
Contact
customer
support.
The problem is
solved.
Incorrect margins
Action Yes No
Step 1
a Adjust the paper guides in the tray to the correct position for
the paper loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
Note:
b Print the document.
Are the margins correct?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 435
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