Loading ...
Loading ...
Loading ...
Scanning takes too long or freezes the computer
Action Yes No
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Contact
customer
support.
The problem is
solved.
Scanner does not respond
Action Yes No
Step 1
a Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is turned on.
b Resolve any error messages that appear on the display.
c Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 3.
Step 3
a Turn o the printer, wait for about 10 seconds, and then turn the
printer on.
b Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Contact
customer
support.
Adjusting scanner registration
1 From the control panel, navigate to:
> Settings > > Device > > Maintenance > >
Config
Menu > > Scanner
Configuration
>
> Scanner Manual Registration >
2 Select Print Quick Test, and then press .
3 Place the Print Quick Test page on the scanner glass, and then select Flatbed Registration.
4 Select Copy Quick Test, and then press .
Troubleshooting 201
Loading ...
Loading ...
Loading ...