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9
TROUBLESHOOTING
Problem Possible Cause Solution
No espresso is made Water tank empty Fill the water tank
Portalter or sieve is blocked Remove and clean
Machine needs descaling Descale the machine
Grind is too ne or coarse Grind the coee to the correct
consistency
Espresso leaks from
around the portalter
The portalter is not tted
correctly
Remove and ret the portalter.
Make sure it is turned fully to the
right until it won’t turn any
further.
Portalter can’t be
tted
Too much coee in the sieve Use the supplied measure/
tamper as directed.
Debris around the portalter
tting
Clean the area where the
portalter ts
Coee tastes weak Not enough coee in the sieve Use the supplied measure/
tamper as directed.
Grind is too ne or coarse Grind the coee to the correct
consistency
Coee too loose in sieve Tamp the coee down with more
pressure
Light slowly pulsing
on and o
This is normal and occurs when
the machine in heating up
Light ashing rapidly Steam /hot water control in the
open position
Turn the steam /hot water control
to the closed (A) position
The control has been in the
brewing position (G) for longer
than 60 seconds.
Reduce the brewing time.
You have been trying to create
steam for longer that 180
seconds
Reduce the steaming time
You have been trying to make
hot water for longer that 90
seconds
Reduce the hot water running
time
Attempting to brew before the
machine has reached operating
temperature
Allow the machine to heat up
(gauge shows B)
Attempting to steam before the
machine has reached operating
temperature
Allow the machine to heat up
(gauge shows D)
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