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11
TROUBLESHOOTING
Many issues with your freezer/refrigerator may be able to be solved on your own. See the table
below for solutions to many common issues. If an issue cannot be resolved, contact a qualified
service professional.
Problem
Possible Solution
The appliance does not operate.
Make sure the appliance is connected to the power supply.
Ensure the voltage is not too low.
Check the circuit has not been tripped.
There is an odor.
Odorous foods should be tightly wrapped.
Make sure no foods have gone bad in the appliance.
Clean the inside of the appliance.
The compressor will not stop
running.
Long operation of the appliance is normal during the
summer/in warmer weather when the ambient temperature is
high.
Too much food has been added to the appliance at one time.
Ensure food has cooled before adding to the appliance.
The door is opened too frequently.
The compressor will not start
The compressor will not start if the ambient temperature is
below 0°F or above 110°F.
The light does not turn on.
Make sure the appliance is connected to the power supply.
Replace the light bulb.
The doors will not close properly.
The appliance is blocked by food packages.
The appliance is not properly leveled.
There is a loud noise coming
from the appliance.
Check whether the floor is level, and whether the appliance is
placed stably.
The door does not seal tightly.
Remove foreign matter from the door seal.
Heat the door seal, and then cool it for restoration.
The water pan overflows.
There is too much food in the appliance, or the food stored
contains too much water, resulting in heavy defrosting.
The doors are not closed properly, resulting in frosting due to
the entry of air and increased water due to defrosting.
The appliance housing is hot.
Heat dissipation of the built-in compressor, via the housing,
which is normal.
The ambient temperature is too high.
There is too much food stored in the appliance, or the
compressor has shut down, providing for insufficient heat
dissipation.
There is condensation on the
surface of the appliance.
When the ambient temperature is high, condensation on the
outside of the appliance is normal. Wipe the condensate clean
with a towel.
There is an abnormal noise
coming from the appliance.
The compressor may produce a loud buzzing sound during
operation, particularly upon start up or stop. This is normal.
Refrigerant flowing inside of the appliance may produce a
creaking sound, which is normal.
If your unit shows other symptoms than those described above, or if you have checked all items
listed as the cause and the problem still exists, then please call SUMMIT Customer Service at
1-800-932-4267 or visit www.summitappliance.com/support.
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