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20
| Troubleshooting
Napoleon.com | Rogue Series Grills
Troubleshooting
Gas flow.
• Low heat or low flame when valve is turned to high
• Burners burn with yellow flame, accompanied by the smell of gas
• Flames lift away from burner, accompanied by the smell of gas, and possible lighting difficulties.
• Burner output on HIGH, but setting is LOW. Rumbling noise and fluttering blue flame at burner surface.
Possible causes Solution
Propane – improper lighting procedure
Ensure lighting procedure is followed carefully. All gas valves must
be in the OFF position when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See Operation – Lighting
Instructions
Natural gas – undersized supply line. Pipe must be sized according to installation code.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Both gas propane and natural gas – improper preheating. Preheat grill with both main burners on high for 10 to 15 minutes.
Possible spider web or other debris.
Thoroughly clean nest or webs out of your burner orifice by
removing it and following instructions in this manual.
See “INSECT SCREEN AND BURNER PORT” on page 16.
Improper air shutter adjustment.
Open or close air shutter slightly according to the instructions on
this manual. See “ADJUSTING AIR SHUTTER” on page 17.
IMPORTANT! This must be done by a qualified gas installer.
Lack of gas Check gas level in propane cylinder.
Supply hose is pinched. Reposition supply hose as necessary.
Propane regulator in low flow state.
Ensure igniting procedure is followed carefully. All gas valves must
be in the OFF position when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See Operation – Igniting
Instructions.
Peeling paint, Noises and Flare-ups.
• Humming regulator
• Excessive flare-ups and uneven heat
Possible causes Solution
Normal humming noise on hot days.
This isn’t a defect. It’s caused by internal vibrations in the regulator
and doesn’t affect the performance or safety of the gas grill.
Humming regulators WILL NOT be replaced.
The cylinder valve was opened too quickly. Open cylinder valve slowly
Sear plates installed incorrectly.
Ensure sear plates are installed with holes towards the front, and
the slots on the bottom. See Assembly Instructions Guide.
Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip
pan.
Clean sear plates and drip pan regularly. Do not line pan with
aluminium foil. Refer to Cleaning Instructions.
• Paint appears to be peeling inside lid or hood
Possible causes Solution
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is porcelain,
and will not peel. The peeling is caused by hardened grease, which
dries into paint-like shards, that flake off. Regular cleaning will
prevent this. See cleaning instructions.
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