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APP /SET UP
Problem Solution
Do I have to keep the
app open to monitor my
baby?
No, the app can monitor in the background while you do other things.
Switch on background monitoring from the app's settings menu� You will
then receive notications on-screen when your baby makes sound.
Can I use more baby
monitors in the same
app?
You can connect to multiple baby monitors to the app, but you can
only view the video from one baby monitor at a time� You will receive
notications from the other baby monitors connected. If you receive
a notication and tap on it, the app will take you directly to that baby
monitor� You can also select the baby monitor you want to view from the
list�
Is the baby monitor
hacker-proof?
We do everything we can to prevent hacking by issuing frequent security
updates� Please make sure that you always use the latest app software
and baby monitor rmware. If you lose your smart device, factory-reset
the baby monitor to remove any connections to it� You can also log in to
the app from another smart device and delete your account� If you are
the only administrator, all guest users will be disconnected from the baby
monitor too�
I have lost my smart
phone� How can I prevent
strangers from viewing
my baby?
Log in to the app from another smart device and delete your account� If
you are the only administrator, this will disconnect all guest users of the
app from the baby monitor� You can also factory-reset the baby monitor
to disable all connections to the device you lost. Long-press the on/o
button of the baby unit for 10seconds to factory-reset.
Will I be notied of
upgrades of the app
or the baby monitor
software?
Yes, you will receive a notication on your smart device to upgrade via
the App Store or Google play� This will happen periodically� Upgrade
notications for the rmware of the baby monitor will appear in the app
along with instructions on how to upgrade�
My phone or tablet
becomes warm when
I use the app� Is this
normal?
Your device may get warm because it needs power to provide high-
quality video� This does not harm your device� Your device does not warm
up when you run the app in the background�
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