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Troubleshooting
This chapter summarizes the most common problems you could
encounter with the appliance� If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the consumer care centre in your
country�
HOW TO USE / CONNECT THE UNITS
Problem Solution
Why doesn't the parent
unit charge when I plug
it in?
Perhaps there is a battery error�
Check the battery status light on the parent unit. If it is solid red, contact
the consumer care centre in your country�
I cannot download and
install the app� What can
I do?
Please check if any of the following factors prevent a smooth download�
Is your Wi-Fi signal stable and strong enough? Does your smart device
run on iOS 11 or higher, Android 5 or higher? Do you have enough space
left on your smart device to install the app? Did you enter the correct
password for the App Store or Google Play?
Why can't I establish a
connection between
the parent unit and
baby unit? Why is
the connection lost
every now and then?
Why are there sound
interruptions?
The baby unit and the parent unit are probably close to the outer limits
of the operating range or there is interference from other 2�4 GHz
wireless devices. Try a dierent location, decrease the distance between
the units or switch o other 2.4 GHz wireless devices (laptops, mobile
phones, microwaves, etc) . It can take up to 15 seconds to re-establish the
connection between the units�
Perhaps you have more than one set of baby monitor, or the baby and
parent unit are too close to each other, keep them at least 1.5 meters /
5feet away from each other to prevent interference.
How can I factory-reset
the baby unit?
You can factory-reset the baby unit by long-pressing the on/o button
for 10seconds. The baby unit will reboot and the indicator light will ash
in green and orange, the factory-reset is completed when the indicator
light turns solid green� All the settings will be removed after the factory-
reset, including the connected Wi-Fi router's SSIDs and passwords and
the connected app users� You can factory-reset the baby unit if you stop
using the product and want to transfer it to a new user�
INDICATIONS ON THE PARENT UNIT
Problem Solution
What does the colour of
the battery status light
mean?
When the parent unit is connected to the mains power the colour of the
battery status light will show:
* Solid white: battery is fully charged�
* Solid orange: battery is charging�
* Solid red: battery error� Please contact the consumer care centre in your
country�
When the parent unit is not connected to the mains power the colour of
the battery status light will show:
* Flashing orange: battery is almost empty (lower than 10%)� Please
charge the battery�
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