SPINWAVE® R5
ROBOTIC VACUUM
MODEL 3475F
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Product Overview
1. Tank Release Button
2. Power Switch
3. Mop Pads
4. Bumper
5. Play/Pause Button
6. Home Button
1
2
3
4
5
6
What’s in the Box? ................................................... 4
Docking and Charging Your Robot ..............4
Connecting to the App ..........................................5
Before You Clean .......................................................5
Mapping ........................................................................... 6
Scheduled Cleaning ................................................ 6
Dry Vacuum Mode ................................................... 6
Mop Mode ...................................................................... 8
Cleaning the Brush Roll ...................................... 10
Replacing the Edge Cleaning Brush ............ 11
Cleaning the Sensors ..............................................11
Storing Your Robot .................................................. 11
Troubleshooting .........................................................11
Limited Warranty ..................................................... 12
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WARNING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
• This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the
hazards involved. Cleaning and user maintenance shall not
be made by children without supervision.
• Children should be supervised to ensure that they do not
play with the appliance.
• Keep hair, loose clothing, fingers, and all parts of body
away from openings and moving parts of the appliance and
its accessories.
• This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
• If the charger supply cable is damaged, it must be replaced
by the manufacturer, its service agent or similarly qualified
person in order to avoid a hazard.
• Do not incinerate the appliance even if it is severely
damaged. The batteries can explode in a fire.
• Do not use non-rechargeable batteries.
• The battery is to be disposed of safely.
• Under abusive conditions, liquid may be ejected from
the battery; avoid contact. If contact accidentally occurs,
flush with water. If liquid contacts eyes, additionally seek
medical help. Liquid ejected from the battery may cause
irritation or burns.
• Recharge only with the charger specified by the
manufacturer. A charger that is suitable for one type of
battery pack may create a risk of fire when used with
another battery pack.
• The battery must be removed from the appliance before it
is scrapped.
• Unplug charger from electrical socket when not in use,
before cleaning, maintaining or servicing the appliance,
and if your appliance has an accessory tool with a moving
brush, before connecting or disconnecting the tool.
• This appliance must only be supplied at safety extra low
voltage corresponding to the marking on the appliance.
• The appliance is only to be used with the power supply unit
provided with the appliance.
• WARNING: For the purposes of recharging the battery,
only use the detachable supply unit provided with this
appliance.
• This product contains a wireless device. Refer to website
for regulatory information.
• Turn OFF all controls before unplugging. Do not pull or
carry charger by cable, use cable as a handle, close door on
cable, or pull cable around sharp edges or corners.
• Keep charger cable away from heated surfaces.
• To unplug, grasp the charger plug, not the cable.
• Do not handle charger plug or appliance with wet hands.
• Do not charge the unit outdoors.
• The appliance must be disconnected from the supply mains
when removing the battery.
• Do not recharge, disassemble, heat above 60°C, or incinerate.
• Never put batteries in mouth. If swallowed, contact your
physician or local poison control.
• Prevent unintentional starting. Ensure the switch is in the
OFF-position before picking up or carrying the appliance.
Carrying the appliance with your finger on the switch
or energising appliance that has the switch on invites
accidents.
• Do not use appliance that is damaged or modified.
Damaged or modified batteries may exhibit unpredictable
behavior resulting in fire, explosion or risk of injury.
SYMBOL EXPLANATION
Caution.
Read operator’s manual.
Risk of fire.
Risk of electric shock.
Do not expose to rain.
Store indoors.
Do not overwet carpet. Use only on
carpet moistened by the cleaning
process.
SYMBOL EXPLANATION
Disconnect power before servicing.
Do not freeze.
Lock.
Protection against moving parts.
Risk of automatic start-up.
Use warm water, temperature up
to 60°C.
SYMBOL EXPLANATION
Use only BISSELL® cleaning formulas
intended for use with this machine.
Check the manufacturer’s tag before
cleaning textile. “W” on the tag
as shown means you can use your
cleaner.
This symbol on the product and/or
accompanying documents means that
used electrical and electronic products
should not be mixed with general
household waste. For proper treatment,
recovery and recycling, please take this
product to designated collection points.
Please contact your local authority
for further details of your nearest
designated collection point.
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
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SAVE THESE INSTRUCTIONS
ORIGINAL INSTRUCTIONS.
FOR OPERATION ON A 220-240 VOLT A.C. 50-60 HZ POWER
SUPPLY ONLY.
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
IMPORTANT INFORMATION
• The software included in this product contains open source software. The open source licenses associated with this product may
be obtained by visitingwww.BISSELL.com/opensource.
• A limited exchange of personal information is required to utilize all features of the robot.
• Do not expose appliance to fire or excessive temperature.
Exposure to fire or temperature above 130°C may cause
explosion.
• Follow all charging instructions and do not charge the
appliance outside of the temperature range specified in
the instructions. Charging improperly or at temperatures
outside of the specified range may damage the battery
and increase the risk of fire.
• Have servicing performed by a qualified repair person
using only identical replacement parts. This will ensure
that the safety of the product is maintained.
• Do not modify or attempt to repair the appliance except
as indicated in the instructions for use and care.
• Keep the temperature range of between 4-40°C when
charging battery, storing unit or during use.
• Use appliances only with specifically designated battery
packs. Use of any other battery packs may create a risk of
injury and fire.
• For use only with charger model E-Tek ZD012M190060AU.
• For use only with BISSELL® Docking Station model 1630160.
• When battery pack is not in use, keep it away from other
metal objects, like paper clips, coins, keys, nails, screws
or other small metal objects, that can make a connection
from one terminal to another. Shorting the battery
terminals together may cause burns or a fire.
• Place the cables from other appliances out of the area to
be cleaned.
• Do not operate the vacuum in a room where an infant or
child is sleeping.
• Do not operate the vacuum in an area where there are lit
candles or fragile objects on the floor to be cleaned.
• Do not operate the vacuum in a room that has lit candles
on furniture that the vacuum may accidentally hit or
bump into.
• Do not allow children to sit on the vacuum.
• Do not position Docking Station near stairs or cliff edges.
• Plastic film can be dangerous. To avoid danger of
suffocation, keep away from children.
• Use only as described in this user guide. Use only
manufacturer’s recommended attachments.
• Do not put any object into openings. Do not use with any
opening blocked; keep free of dust, lint, hair, and anything
that may reduce air flow.
• Do not use to pick up flammable or combustible liquids, such
as petroleum, or use in areas where they may be present.
• Do not pick up toxic material (chlorine bleach, ammonia,
drain cleaner, etc.).
• Do not use appliance in an enclosed space filled with
vapours given off by oil-based paint, paint thinner, some
moth-proofing substances, flammable dust, or other
explosive or toxic vapours.
• Do not pick up hard or sharp objects such as glass, nails,
screws, coins, etc.
• Do not pick up anything that is burning or smoking, such
as cigarettes, matches or hot ashes.
• Do not use without filters in place.
• Do not use outdoors or on wet surfaces.
• Do not use with damaged cable or charger. If appliance
is not working as it should, has been dropped, damaged,
left outdoors, or dropped into water, return it to a service
center.
• Battery pack and charger base output terminals are not to
be short-circuited.
• Clear the area to be cleaned. Remove excess clutter like
power cords and small objects from the floor that could
entangle the appliance and tidy up the cleaning area. Lift
items such as curtains and tablecloths off the floor.
• CAUTION: Only allow children at least 8 years old to use
the battery charger. Give sufficient instruction so that
the child is able to use the battery charger in a safe way
and explain that it is not a toy and must not be played
with. Instruct the child not to try and recharge non-
rechargeable batteries because of the danger of eruption.
• This appliance contains lithium ion type batteries that are
non-replaceable.
• Examine the battery charger regularly for damage,
especially the cord, plug and enclosure. If the battery
charger is damaged, it must not be used until it has been
repaired.
• Do not turn your appliance ON until you are familiar with
all instructions and operating procedures.
Wet Mop Mode for Hard Surfaces
• Do not immerse. Use only on surfaces moistened by the
cleaning process. Use only BISSELL cleaning products
intended for use with this machine.
• Use only the type and amount of liquids specified under
the operations section of this guide.
Dry Vacuum Mode
• Do not use the vacuum on a wet surface.
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Docking and Charging Your Robot
Open up the BISSELL Connect App for how-to videos.
BIS S ELL®
SpinWave® Robot
with Dry Tank
Mop Tank with
Mop Pads
Docking Station Docking Tray Power Adapter
Cleaning Tool
(comes attached
to dry tank)
Trial Formula Replacement Edge
Cleaning Brush
(select models)
Extra Mop Pads Extra Filters
What’s in the Box?
Standard accessories may vary by model.
Note: The docking station and docking tray must be installed on a hard surface. The robot’s soft
surface sensors prevent it from cleaning carpets and area rugs in mop mode. Be sure the device is
near your WiFi router and the robot is fully charged or in the dock during the pairing process.
40 inches
(1m)
Wi-Fi
1. Remove bottom cover of
charging base and plug in
power adapter. Excess cord
can be wrapped inside dock
for easy storage. Replace cover
and plug into wall outlet.
2. Place back of docking tray
firmly against a wall and make
sure there are no obstructions
around it. Tip the docking
station into the docking tray.
3. Turn the robot ON and place
on the docking station. The
first charge will take 5-6 hours.
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Connecting to the App
Download the BISSELL Connect App to customize your clean. Create cleaning zones or keep
out zones, schedule cleanings, view the robot’s cleaning path, track the cleaning history, view
notifications, troubleshoot and more – all from the palm of your hand.
1. Download BISSELL Connect
App from App Store or Google
Play.
Once downloaded, open app
and sign in or create a new
login.
2. Make sure you’re near your
WiFi router before turning
robot ON (I).
From the app, select “Have a
BISSELL Connected Product?
Connect it now.” Choose
“SpinWave R5” from the menu.
3. Remove dirt bin and turn
robot over to access the setup
QR code.
4. Scan QR code and follow
instructions in app to pair.
5. To pair your robot, press
and hold play + home buttons
for 3 seconds.
Before You Clean
• Pick up loose toys, cords, clothing, or other objects that may interfere with your robot.
• Secure or move fragile items as your robot may push lighter objects across the floor.
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Mapping
Scheduled Cleaning
Download the BISSELL Connect App to set up automatic features.
Your robot will create a virtual map of your home to allow customized cleaning options. Open the
BISSELL Connect App and press start. The robot will begin mapping and cleaning at the same time.
Your robot will clean a room in sections starting with the perimeter of that section and filling in with
a structured pattern.
Note: If the robot is moved to an area outside of the originally mapped area, it will see this as
a new space and restart the mapping process. This will delete the original map and any zones
previously created.
Tips for Mapping
• Perform mapping in dry vacuum mode to ensure the robot maps all floor types.
• Open doors and remove barriers to allow the robot to map freely.
• After mapping, use the app to customize your clean. Create virtual “go” or “no-go” zones, and create
virtual walls on the map.
You can designate a day and time for your robot to run automatically using the BISSELL Connect
App. Once the robot is connected to the app and a map has been created of your home, go to the
Schedule tab and follow the on-screen prompts.
Dry Vacuum Mode
Manual Cleaning
In dry vacuum mode, your robot uses a combination of a dual length edge cleaning brush, a rotating
brush roll and powerful suction to clean multiple floor types including hard floors and carpet.
1. Turn robot ON (I). 2. Start robot automatically
with app, or manually by
pressing play/pause button.
3. When robot is finished
cleaning, it will automatically
return to dock. If you want it to
return to dock before cleaning
is complete, press play/pause
button, then press home
button.
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Spot Mode
x2
40 inches
(1m)
40 inches
(1m)
40 inches
(1m)
40 inches
(1m)
1. Place robot in center of area
you want to clean.
To start cleaning, press play/
pause button twice or select
“Spot” mode in the BISSELL
Connect App.
2. Robot will clean in a square
pattern covering an area
approximately 40" x 40" for
about 5 minutes. It will beep
when finished and return
to dock after spot clean is
complete.
Maintaining the Dirt Bin
1. Turn power switch OFF.
Press button on top of dirt bin
and pull to remove.
2. Open dirt bin by pulling
both sides apart. Empty debris
into a trash can.
3. Lift top cover of dirt bin and
pull out filter.
4. Use cleaning tool to brush
the filter. Do not wash.
5. With filter removed, rinse
dirt bin with tap water. Ensure
dirt bin is completely dry
before reinstalling. Do not
machine wash dirt bin.
6. Once clean, reinstall filter,
close top cover and push dirt
bin back into the machine.
Dry Vacuum Mode (continued)
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Filling Your Mop Tank
1. Choose your formula*. 2. Turn power switch OFF.
Press button on top of tank
and pull to remove.
3. Twist to unlock tank cap
and pull up to remove.
4. Add water to “WATER” fill
line first.
5. Add BISSELL formula to
“FORMULA” fill line second.
6. Twist cap back into place.
7. Reinstall tank and make sure
it clicks into place.
Note: Hold tank level to avoid
leaking.
*Compatible BISSELL formulas include: Multi-Surface, Natural Pet, Hard Floor Sanitize, Wood Floor
*Kills 99.9% of Enterobacter aerogenes (ATCC 13408) and Staphylococcus aureus (ATCC 6538)
In mopping mode, your robot will vacuum and mop at the same time. It uses dual rear rotating
mop pads combined with a BISSELL® formula to clean your home’s hard floors while automatically
avoiding soft surfaces like area rugs and carpet.
Mop Mode
Open up the BISSELL Connect App for how-to videos.
WARNING To reduce the risk of fire, use only BISSELL® cleaning formula for full size machines in your carpet
washer. Use of cleaning formulas that contain eucalyptus, lemon or pine oil may damage this appliance and void the guarantee.
Chemical spot cleaners or solvent-based soil removers should not be used. These products may react with the plastic materials
used in your carpet washer causing cracking or pitting.
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Sanitising with Spot Mode
In Spot Mode, use BISSELL® Hard Floor Sanitise Formula to sanitise floors after tough messes like pet
accidents, or give areas extra attention with BISSELL® Multi-Surface or Natural Pet Formulas.
Note: You can sanitise three to four different areas around your home with a single tank.
HARD FLOOR
SANITIZE
1. Wipe up mess with a
disposable towel.
2. Add BISSELL Hard Floor
Sanitise formula following
steps on page 8.
3. Place robot in center of the
area you want to clean.
x2
40 inches
(1m)
40 inches
(1m)
40 inches
(1m)
40 inches
(1m)
4. To start cleaning, press
play/pause button twice or
select “Spot” mode in the
BISSELL Connect App.
5. Robot will clean in a square
pattern covering an area
approximately 40" x 40" for
about 5 minutes. It will beep
when finished and return to
dock.
6. Use caution when walking
through area as floor may be
slippery. Allow to remain wet
for 5 minutes.
Mop Mode (continued)
Manual Cleaning
1. Turn robot ON. 2. Start robot automatically with
app, or manually by pressing
play/pause button.
3. When robot is finished
cleaning, it will return to dock.
If you want it to return to dock
before cleaning is complete,
press play/pause button, then
press home.
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WARNING To reduce the risk of fire, turn the power switch OFF before performing maintenance or
troubleshooting checks.
1. Turn power switch OFF.
Pinch tabs on brush guard
inward and pull to remove. Lift
to remove brush roll.
2. Clean brush roll with
cleaning tool. Remove endcaps
from brush roll by pulling apart
to thoroughly clean.
3. Reinstall brush roll and
brush guard.
Cleaning the Brush Roll
Check out the BISSELL Connect App for tips and videos on maintenance.
Maintaining the Mop Pads and Debris Trap
1. Turn power switch OFF.
Press button on top of mop
tank and pull to remove. Place
tank upside down on a soft
surface.
2. Firmly pull up on mop pads
to remove from mop pad
drivers. Replace mop pads
if damaged. Machine wash
separately in warm water.
3. To reattach, use middle hole
on pads to align with driver.
4. Empty dirt bin after each
use, including after mopping.
5. Push tab on the top of
mop tank to open dirt bin and
empty it.
6. Lift up on filter cover
located on top of tank and
remove filter. Brush off dust
and debris from filter.
Mop Mode (continued)
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WARNING To reduce the risk of fire, turn the power switch OFF before performing maintenance or
troubleshooting checks.
Storing Your Robot
Store your robotic vacuum cleaner safely indoors where it is unlikely to be damaged. Store with
clean, dry mop pads. Any solution remaining in the mop tank should be emptied prior to storage.
Cleaning the Sensors
After repeated use, debris can accumulate on the sensors
of the robot and impact its performance.
Turn the power switch OFF and wipe the sensors with a
cloth to remove any debris.
Sensors and Contacts
1. Cliff Sensors
2. Charging Contact Points
3. Soft Surface Avoidance Sensor
3
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1
1
1
NOTICE
• To reduce the risk of a leaking condition, do not store machine where freezing may occur. Damage to internal
components may result.
• Disconnecting the battery will destroy the appliance and invalidate the warranty.
The edge cleaning brush needs to be occasionally cleaned to work more effectively.
1. Pull up on base of brush. 2. Once removed, rinse or soak
edge cleaning brush in water.
Be sure it is completely dry
before reinstalling.
3. Push brush directly onto
holder until it clicks into place.
Replacing the Edge Cleaning Brush
Troubleshooting
For a comprehensive walkthrough of your product and support tips and videos,
visit support.BISSELL.com.
©2022 BISSELL Inc. All rights reserved.
Part Number 1631517 07/22 RevD
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
Limited Warranty
This limited warranty is provided by BISSELL® International Trading
Company B.V. (“BISSELL”) and applies in Australia and New Zealand.
It gives you specific rights. It is offered as an additional benefit to
your rights under law. You also have other rights under The Australian
Consumer Law or New Zealand Consumer Laws, whichever applies to
you. You can find out about your legal rights and remedies by contacting
your local consumer advice service. Nothing in this warranty will replace
or lessen any of your legal rights or remedies. If you need additional
instruction regarding this warranty or have questions regarding what it
may cover, please contact BISSELL Consumer Care or contact your local
distributor.
This warranty is given to the current owner of the product with the
original sales receipt. The original sales receipt must include the
product(s) purchased, the date purchased, and which country it was
purchased from new. You must be able to evidence the date of purchase
and show the product was purchased in Australia or New Zealand to
submit a claim under this warranty. You will receive the warranty that is
applicable to the country where your product was originally purchased,
as shown on the original sales receipt. If you use the product outside
of the country where it was purchased, your warranty may be void in
BISSELL’s sole discretion. It may be necessary to obtain some of your
personal information, such as a mailing address, to fulfill the terms of
this warranty. Any personal data will be handled pursuant to BISSELL’s
Privacy Policy, which can be found at global.BISSELL.com/privacy-policy.
Limited One-Year Warranty
For one year from the date of purchase by the original purchaser, subject
to the *EXCEPTIONS AND EXCLUSIONS identified below, BISSELL will repair
or replace (with new, refurbished, lightly used, or remanufactured
components or products), at BISSELL’s option, free of charge, any
defective or malfunctioning part or product.
BISSELL recommends that the original packaging and original proof of
purchase with the date of purchase and country where purchased be
kept for the duration of the warranty period in case you want to redeem
the warranty during the warranty period. Keeping the original packaging
will assist with any necessary re-packaging and transportation but is not
a condition of the warranty.
If your product is replaced by BISSELL under this warranty, then the
new item will benefit from the remainder of the term of this warranty
(calculated from the date of the original purchase). The period of this
warranty shall not be extended whether or not your product is repaired
or replaced.
*Conditions of Warranty
This warranty applies to products used for personal domestic use
and not commercial or hire purposes. Consumable components and
attachments such as filters, belts, shells, water tanks, scraping strips,
brushes, and mop pads, which must be replaced or serviced by the user
from time to time, are not covered by this warranty.
This warranty does not apply to any defect arising from fair wear and
tear, including but not limited to the battery discharging time shortening
due to the aging or use. Damage or malfunction caused by the user
or any third party whether as a result of accident, negligence, abuse,
neglect, or any other use not in accordance with the user guide is not
covered by this warranty. An unauthorised repair (or attempted repair)
may void this warranty whether or not damage has been caused by that
repair/attempt. Removing or tampering with the Product Rating Label on
the product or rendering it illegible will void this warranty.
Except as set out below, BISSELL and its distributors are not liable for any
loss or damage that is not foreseeable or for incidental or consequential
damages of any nature associated with the use of this product including
without limitation loss of profit, loss of business, business interruption,
loss of opportunity, distress, inconvenience, or disappointment. Except
as set out below, BISSELL’s liability will not exceed the purchase price of
the product.
BISSELL does not exclude or limit in any way its liability for (a) death
or personal injury caused by our negligence or the negligence of
our employees, agents or subcontractors; (b) fraud or fraudulent
misrepresentation; (c) or for any other matter which cannot be excluded
or limited under law.
To make a claim under this warranty contact BISSELL Australia PTY LTD
(details below). Contact BISSELL prior to returning any goods. Where
agreed, BISSELL will reimburse reasonable postage / handling costs
(if any) for returning goods to BISSELL. To claim expenses incurred in
making a claim under this warranty please provide BISSELL with a copy
of the receipt of the expenses by email or post.
For Australian Consumers Only: Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Important Notes
Please keep your original sales receipt. It provides proof of the date of
purchase and where it was purchased in the event of a warranty claim.
See warranty for details.
Please note that using your BISSELL machine outside of its country of
original purchase and/or use with a power converter may damage your
BISSELL machine and damage caused by mismatched power voltage will
not be covered by your warranty.
Please note that putting vinegar, bleach, dish soap, detergent,
homemade soap, and other non-BISSELL products in your BISSELL
machine may damage your BISSELL machine. Damage caused by using
non-BISSELL products in your machine will not be covered by your
warranty.
Consumer Care
If your BISSELL product should require service or to claim under our
limited guarantee, please contact us.
Australia
Telephone: 1300 247 735
Website: BISSELL.com.au
Address: 789 Springvale Road, Mulgrave, Victoria 3170
Email: [email protected]
New Zealand
Telephone: 0800 247 735
Website: www.BISSELL.co.nz
Address: 789 Springvale Road, Mulgrave, Victoria 3170
Email: [email protected]
