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22
English
Troubleshooting
Before Requesting Service
Pollution level
The pollution level indicator stays red.
(The pollution level indicator does not seem to work)
• Check the sensors for any foreign substances and clean them if necessary.
• In winter season, installing and operating the product for the first time
shortly after delivery may cause the air quality indicator to illuminate red.
This is a temporary issue that happens if there is a significant temperature
change from outdoor exposure causing condensation inside the unit. In this
case, do not be alarmed and continue using the product. The status will be
cleared within 1 to 2 hours of operation.
• Disconnect the power plug, put it back after 1 minute and then operate the
product. (The sensors are reset.)
• If the air quality indicator illuminates red for a prolonged period of time
although you have used the suggested troubleshooting steps, it can be a
sensor malfunction. In this case, please contact your local Samsung Service
Center for assistance.
• If you use a humidifier, electric pressure cooker or spray around the product,
the air quality can be displayed as poor.
The fan speed does not change when the air quality level
changes
• Set the fan speed to Auto. The fan speed does not change automatically
when it is set to Low, Medium or High, and when Sleep mode is on.
Display
The filter replacement reminder stays on.
• After replacing with a new 2-in-1 filter, press and hold the [Sleep] button for
more than 3 seconds to turn off the filter replacement reminder.
The display output is strange.
• If the fan speed indicator, sleep mode indicator or lock indicator blinks,
please contact the Customer Service Center for assistance.
Air circulation
The fan does not seem to circulate the air evenly.
• Your air purifier is designed to send the clean air upwards for effective
circulation. Since the air circulates clockwise, you may find the output on the
right relatively stronger, and weaker on the left.
Dust
sensor
lens
ACR044-00_ACR AX3100B_AA_EN_.indd 22ACR044-00_ACR AX3100B_AA_EN_.indd 22 2022-03-21 오전 9:24:152022-03-21 오전 9:24:15
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