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Action Yes No
Step 2
Decrease the incoming fax transmission speed.
a Open a web browser, and then type the printer IP address in
the address field.
Notes:
• View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it
to load the web page correctly.
b Click Settings > Fax > Analog Fax Setup > Fax Receive
Settings > Admin Controls.
c Select a Max Speed setting.
d Apply the changes.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge.
For more information, see the instruction sheet that came with the
supply.
Is the fax print quality satisfactory?
The problem is
solved.
Contact
customer
support.
Missing information on the fax cover page
Action No Yes
a Turn
o
the printer, wait for about 10 seconds, and then turn on
the printer.
b Send or retrieve the fax.
Is there missing information on the fax cover page?
The problem is
solved.
Contact
customer
support.
Cannot send the fax cover page from the computer
Action Yes No
Step 1
a Make sure that the print driver is updated. For more information,
see
“Installing the printer software” on page 208.
b Send the fax.
Can you send the fax cover page?
The problem is
solved.
Go to step 2.
Troubleshooting 197
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