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Samsung LS32CM502ENXGO User Manual
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Samsung LS32CM502ENXGO 32" M50C FHD Smart Monitor With Streaming TV
Owner's Manual - Page 5
For LS32CM502ENXGO.
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Contents
Guide
Connections
Connection Guide
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the Product with a mobile device
Connecting an IP control device to the Product
Allowing to connect a wireless network
Changing the name of the Product
Displaying your mobile device screen on the Product
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Switching between external devices connected to the Product
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for USB Type-C
Connection notes for computers
Connection notes for mobile devices
Remote Control and Peripherals
About the Samsung Smart Remote (M7/M8/G9/S9 Series)
About the Remote Control (M5 Series)
Connecting the Samsung Smart Remote to the Product
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
Learn how to use Samsung Smart Remote
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the Product with a Keyboard, Mouse, or Gamepad
Connecting a USB keyboard, mouse, or gamepad
Connecting a Bluetooth keyboard, mouse, or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient mode
Entering the Product viewing screen from Ambient mode
Using Samsung Gaming Hub
About the Media Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using Workspace
Using Screen Sharing (Windows PC) / Screen Mirroring (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Bookmarks
Using Bookmarks
Using TV Access
Connecting to a TV
Controlling the connected TV from the Product
Using the Apps Service
Installing an app
Launching an app
Managing installed apps
Using the e-Manual
Launching the e-Manual
Using the buttons in the e-Manual
Using the Internet
Using SmartThings
SmartThings Quick access
Use the SmartThings Hub features
Register and manage devices via SmartThings
Use the screen's sensors via SmartThings
Control SmartThings with Bixby
Control the display device from the mobile SmartThings app
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the Product speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Explore Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Troubleshooting of the game screen and audio problems
Product Viewing
Product-Viewing Support Functions
Using Program Rating Lock
Watching blocked / restricted programs
Checking digital channel signal info and strength
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Using Adaptive Picture
Using Eye Saver Mode
Changing the Picture Size and Position
Changing the picture size settings
Enlarging the app content
Setting the Viewing Environment for External Devices
Playing games on an optimized screen
Setting the Surround Sound
Setting the Response Time
Change Virtual Aim Point
Setting the Core Lighting
Using the AI Sound Booster
Using Dynamic Black Equalizer
Configure Game Motion Plus Settings
Game Picture Expert
Setting the Display Mode in Portrait Screen
Setting the Game HDR
Using Cable/Satellite Box Power Off Sync
Using Input Signal Plus
Using the Easy Wake Up feature
Setting the USB Source
Using Auto Source Switch+
Using HDMI Black Level
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the Product through Bluetooth devices
Listening to the Product through a Samsung audio device that supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
Setting the clock
Using the sleep timer
Turning off the Product using the off timer
Using the Standby Mode Timer
Using the Power and Energy Saving Functions
Reducing the energy consumption of the Product
Using the Panel Care feature
Precautions for preventing image retention
Protection of the Product screen through Panel Care
Updating the Product's Software
Updating through the network
Updating through a USB device
Updating the Product automatically
Using the Parental Settings function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch, and the Background Volume of the Voice Guide
The Product screen is turned off but audio continues
White text on black background (high contrast)
Enlarging the font (for the visually impaired)
Setting the screen to black and white
Inverting the screen color
Learning about the remote control (for the visually impaired)
Learning about the Product menu
Showing captions
Selecting the caption language
Setting the digital caption related options
Enlarging the sign language screen for the hearing impaired
Listening to the Product through Bluetooth devices (for the hearing impaired)
Configuring the repeat settings for remote control buttons
Setting the color correction feature for users with color blindness
Using Voice Assistants on the Product
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Managing External Devices
Using AirPlay
Restoring the Product to the factory settings
Using Eclipse Lighting
Changing the screen using Active Ambient
Precautions and Notes
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video, or Music Files
Limitations to the use of photo, video, and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (M5 Series)
Supported video codecs (M7/M8 Series)
Supported video codecs (G9/S9 Series)
Other restrictions
Video decoders
Audio decoders
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Licenses
Installing the Software
Easy Setting Box
Restrictions and Problems with the Installation
System Requirements
OS
Hardware
Driver Installation
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colors do not look clear
The picture colors look like black and white or do not look the way they should look
The Product automatically turns off by itself
The Product image does not look as good as it did in the store
Displayed video looks blurry
The picture is distorted
There is a dotted line on the edge of the screen
The picture wonât display in full screen
The Caption function in the Product menu is deactivated
Captions appear on the Product screen
The HDR of the connected external device turns off
The monitor does not turn off, and the screen displays photos and the time.
It's annoying that My Contents automatically runs even when I sleep at night.
Sound and Noise Issues
How can I connect an audio device to the Product?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (ARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen.
The Product audio is not being played through the Soundbar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn off and on the Product and audio device at the same time.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
Proper operation cannot be guaranteed if this is lined and used through an external USB hub.
No screen appears when connecting the Product to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
A special key on the keyboard or mouse is entered automatically.
The displayed image size does not fit the screen, the image colors are blurred, or the text does not appear clear.
A computer has been connected, but the Expert Settings option is grayed out.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the Product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the Product remote control.
When I turn on the product with the remote control, another device is also turned on.
Apps
I cannot find the app I want.
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the Product.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The Product is hot.
The Product smells like plastic.
The settings are lost after 5 minutes or every time the Product is turned off.
The Product is tilted to the side.
The stand is wobbly or crooked.
A POP (Productâs internal banner ad) appears on the screen.
The Product is making a popping noise.
The Product is making a humming noise.
The Product narrates the screen events in voice-over.
Q & A
How can I change the frequency?
How can I change the resolution?
How do I set power-saving mode?
Diagnosing Product operational issues
Self Diagnosis
Cannot select Signal Information in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Finding the contact information for service
Getting support through Remote Management
Checking the Calibration Report
Requesting service
Accessibility Guidance
Learn Menu Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the Accessibility Menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the Product with Voice Guide on
Changing channel
Changing volume
Using program information
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the e-Manual
Using Bixby
Running Bixby
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Contents
Table of Contents
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File type: PDF
File name: 89052968_ls27cm502enxgo.pdf
File size: 3.31 MB
File Language: English
Pages: 181
Author: Samsung
File created: 2023-04-28
Published: 2023-07-20
Updated: 2023-07-20
Download File
Table of Contents
×
Contents
2
Guide
6
Connections
6
Connection Guide
6
Connecting to the network
8
Establishing a wired network connection
8
Establishing a wireless network connection
9
Checking the network connection status
10
Resetting Your Network
10
Turning on the Product with a mobile device
11
Connecting an IP control device to the Product
11
Allowing to connect a wireless network
11
Changing the name of the Product
11
Displaying your mobile device screen on the Product
12
Using Screen Sharing (Smart View)
12
Using Apple AirPlay
12
Using Screen Sharing (Tap View)
13
Enabling Tap View
13
Switching between external devices connected to the Product
14
Editing the name and icon of an external device
14
Using additional functions
15
Connection Notes
16
Connection notes for HDMI
16
Connection notes for audio devices
18
Connection notes for USB Type-C
18
Connection notes for computers
19
Connection notes for mobile devices
19
Remote Control and Peripherals
20
About the Samsung Smart Remote (M7/M8/G9/S9 Series)
20
About the Remote Control (M5 Series)
23
Connecting the Samsung Smart Remote to the Product
25
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
26
Learn how to use Samsung Smart Remote
26
Using Anynet+ (HDMI-CEC)
27
Connecting an external device through Anynet+ and using their menus
27
Read before connecting an Anynet+ (HDMI-CEC) device
27
Controlling the Product with a Keyboard, Mouse, or Gamepad
28
Connecting a USB keyboard, mouse, or gamepad
28
Connecting a Bluetooth keyboard, mouse, or gamepad
28
Using the keyboard and mouse
29
Using the Gamepad
30
Using the controller
31
Setting up the input devices
31
Entering Text using the On-Screen Virtual Keyboard
32
Entering Text using the remote control's microphone and the on-screen virtual keyboard
32
Smart Features
33
Using Smart Hub
33
Displaying the Home Screen
33
Launching Smart Hub automatically
36
Launching the last used app automatically
36
Automatic Mirroring from Multi View
36
Automatic casting in Multi View
37
Testing Smart Hub connections
37
Resetting Smart Hub
37
Using Ambient mode
38
Entering the Product viewing screen from Ambient mode
43
Using Samsung Gaming Hub
44
About the Media Home Screen
46
About the Menu Home Screen
49
Using a Samsung account
56
Signing in to a Samsung account
56
Creating a new account
56
Managing your Samsung account
56
Using Workspace
58
Using Screen Sharing (Windows PC) / Screen Mirroring (Mac)
58
Using Easy Connection to Screen
58
Connecting a Remote PC
59
Playing Multimedia Content on a Remote PC
61
Using Samsung DeX
62
Using Microsoft 365
62
Adding the Bookmarks
62
Using Bookmarks
63
Using TV Access
64
Connecting to a TV
64
Controlling the connected TV from the Product
64
Using the Apps Service
65
Installing an app
66
Launching an app
66
Managing installed apps
67
Using the e-Manual
69
Launching the e-Manual
69
Using the buttons in the e-Manual
69
Using the Internet
71
Using SmartThings
72
SmartThings Quick access
74
Use the SmartThings Hub features
74
Register and manage devices via SmartThings
75
Use the screen's sensors via SmartThings
76
Control SmartThings with Bixby
76
Control the display device from the mobile SmartThings app
76
Playing pictures/video/music
77
Playing multimedia content on a PC or mobile device
78
Playing multimedia content on a USB device
78
Listening to your mobile device sound through the Product speaker using Sound Mirroring
79
Buttons and functions available while playing multimedia content
79
Using Multi View
83
Using Bixby
86
Starting Bixby with voice
86
Starting Bixby using buttons on the Samsung Smart Remote
87
Learning about the Explore Bixby Screen
88
Read Before Using Bixby
90
Provisions for using Bixby
90
Using the Game Bar
91
Starting the Game Bar
91
Learning about the Game Bar
91
Setting the Super Ultra Wide Game View
95
Changing the Super Ultra Wide Screen position
96
Troubleshooting of the game screen and audio problems
96
Product Viewing
97
Product-Viewing Support Functions
97
Using Program Rating Lock
97
Watching blocked / restricted programs
97
Checking digital channel signal info and strength
97
Picture and Sound
98
Using Intelligent Mode
98
Adjusting the Picture Quality
100
Choosing a picture mode
100
Configuring advanced picture settings
101
Using Adaptive Picture
103
Using Eye Saver Mode
103
Changing the Picture Size and Position
104
Changing the picture size settings
104
Enlarging the app content
104
Setting the Viewing Environment for External Devices
105
Playing games on an optimized screen
105
Setting the Surround Sound
106
Setting the Response Time
106
Change Virtual Aim Point
106
Setting the Core Lighting
106
Using the AI Sound Booster
106
Using Dynamic Black Equalizer
106
Configure Game Motion Plus Settings
107
Game Picture Expert
107
Setting the Display Mode in Portrait Screen
108
Setting the Game HDR
108
Using Cable/Satellite Box Power Off Sync
108
Using Input Signal Plus
108
Using the Easy Wake Up feature
109
Setting the USB Source
109
Using Auto Source Switch+
109
Using HDMI Black Level
109
Configuring a Sound Mode and Expert Settings
110
Choosing a sound mode
110
Configuring advanced sound settings
110
Using the Sound Support Functions
112
Selecting speakers
112
Listening to the Product through Bluetooth devices
113
Listening to the Product through a Samsung audio device that supports the Wi-Fi function
114
System and Support
115
Using the Time Functions and the Timers
115
Setting the clock
115
Using the sleep timer
115
Turning off the Product using the off timer
116
Using the Standby Mode Timer
116
Using the Power and Energy Saving Functions
117
Reducing the energy consumption of the Product
117
Using the Panel Care feature
119
Precautions for preventing image retention
119
Protection of the Product screen through Panel Care
119
Updating the Product's Software
120
Updating through the network
120
Updating through a USB device
120
Updating the Product automatically
120
Using the Parental Settings function
121
Audio and Video Functions for the Visually or Hearing Impaired
122
Running the accessibility functions
122
Running Accessibility Shortcuts
122
Enabling voice guides for the visually impaired
122
Changing the volume, speed, pitch, and the Background Volume of the Voice Guide
123
The Product screen is turned off but audio continues
123
White text on black background (high contrast)
123
Enlarging the font (for the visually impaired)
123
Setting the screen to black and white
123
Inverting the screen color
124
Learning about the remote control (for the visually impaired)
124
Learning about the Product menu
124
Showing captions
125
Selecting the caption language
125
Setting the digital caption related options
125
Enlarging the sign language screen for the hearing impaired
126
Listening to the Product through Bluetooth devices (for the hearing impaired)
126
Configuring the repeat settings for remote control buttons
126
Setting the color correction feature for users with color blindness
126
Using Voice Assistants on the Product
127
Select the Voice Assistant
127
Using Other Functions
128
Changing the menu language
128
Setting up a password
128
Selecting Usage or Retail Mode
128
Managing External Devices
129
Using AirPlay
129
Restoring the Product to the factory settings
129
Using Eclipse Lighting
130
Changing the screen using Active Ambient
130
Precautions and Notes
131
Read Before Using Apps
131
Read Before Using the Internet Function
132
Read before setting up a wireless network connection
133
Precautions for wireless network
133
Wireless security protocols
133
Read Before Playing Photo, Video, or Music Files
134
Limitations to the use of photo, video, and music files
134
Supported subtitles
135
Subtitle formats
135
Video formats with subtitles
135
Supported image formats and resolutions
136
Supported music formats and codecs
136
Supported video codecs (M5 Series)
137
Supported video codecs (M7/M8 Series)
138
Supported video codecs (G9/S9 Series)
139
Other restrictions
140
Video decoders
140
Audio decoders
141
Read Before Using Bluetooth Devices
142
Restrictions on using Bluetooth
142
Licenses
143
Installing the Software
144
Easy Setting Box
144
Restrictions and Problems with the Installation
144
System Requirements
144
OS
144
Hardware
144
Driver Installation
144
Troubleshooting
145
Picture Issues
145
The screen is flashing or has become dark
145
The picture is not bright, or the picture colors do not look clear
145
The picture colors look like black and white or do not look the way they should look
146
The Product automatically turns off by itself
147
The Product image does not look as good as it did in the store
147
Displayed video looks blurry
148
The picture is distorted
148
There is a dotted line on the edge of the screen
148
The picture wonât display in full screen
148
The Caption function in the Product menu is deactivated
148
Captions appear on the Product screen
149
The HDR of the connected external device turns off
149
The monitor does not turn off, and the screen displays photos and the time.
149
It's annoying that My Contents automatically runs even when I sleep at night.
149
Sound and Noise Issues
150
How can I connect an audio device to the Product?
150
There is no sound or the sound is too low at maximum volume.
150
The picture is good but there is no sound.
150
HDMI (ARC) is connected, and there is no sound.
151
The speakers are making an odd sound.
151
The sound is interrupted.
151
Whenever a function is used on the Product or the channel is changed, the Product voices the activity. The Product explains in voice-over the video scenes displayed on the screen.
151
The Product audio is not being played through the Soundbar or A/V receiver.
152
The sound is not heard clearly.
152
The volume of the external device cannot be adjusted.
153
I want to turn off and on the Product and audio device at the same time.
153
External Device Connectivity Issues
154
The "Mode Not Supported" message appears.
154
The video is OK but there is no audio.
154
I want to connect to a PC and mobile device via screen mirroring.
154
Proper operation cannot be guaranteed if this is lined and used through an external USB hub.
155
No screen appears when connecting the Product to an external device.
155
I want to connect to a Bluetooth speaker.
155
The PC screen does not appear or it flickers.
156
A special key on the keyboard or mouse is entered automatically.
156
The displayed image size does not fit the screen, the image colors are blurred, or the text does not appear clear.
156
A computer has been connected, but the Expert Settings option is grayed out.
156
Network Issues
157
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
157
Wired network connection failed.
157
Connected to a local network, but not to the Internet.
157
Anynet+ (HDMI-CEC) Issues
158
What is Anynet+?
158
Anynet+ does not work. The connected device is not displayed.
158
I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on.
159
I want to exit Anynet+. It is inconvenient to turn on other devices because the Product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
159
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
159
The Anynet+ device won't play.
159
Remote Control Issues
160
The remote control does not work.
160
External devices cannot be operated with the Product remote control.
160
When I turn on the product with the remote control, another device is also turned on.
160
Apps
161
I cannot find the app I want.
161
I launched an app, but it's in a different language. How can I change the language?
161
The app does not work properly. Its image quality is poor.
161
The Smart Hub Home Screen keeps appearing whenever you turn on the Product.
161
Media Files
162
Some files are interrupted during playback.
162
Some files can't be played.
162
Voice Assistant Issues
163
The microphone is off.
163
The voice commands do not work well.
163
Bixby/Alexa answers although I did not call it.
163
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
163
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
164
During voice recognition, the heavy load message appears and the function does not work.
164
I want to see weather information of the desired area.
164
Other issues
165
The Product is hot.
165
The Product smells like plastic.
165
The settings are lost after 5 minutes or every time the Product is turned off.
165
The Product is tilted to the side.
165
The stand is wobbly or crooked.
165
A POP (Productâs internal banner ad) appears on the screen.
166
The Product is making a popping noise.
166
The Product is making a humming noise.
166
The Product narrates the screen events in voice-over.
166
Q & A
167
How can I change the frequency?
167
How can I change the resolution?
167
How do I set power-saving mode?
167
Diagnosing Product operational issues
168
Self Diagnosis
168
Cannot select Signal Information in Self Diagnosis.
169
Reset Smart Hub
169
Reset picture
169
Reset sound
169
Getting Support
170
Finding the contact information for service
170
Getting support through Remote Management
170
Checking the Calibration Report
170
Requesting service
170
Accessibility Guidance
171
Learn Menu Screen
171
Using the Remote control
171
Orientation of the Samsung Smart Remote or Remote Control
171
Description of the Samsung Smart Remote or Remote Control
171
Using the Accessibility Menu
173
Running the Accessibility Shortcuts menu
173
Running the Accessibility menu functions using the General menu
173
Running the Accessibility menu functions using Bixby
174
Learning about the Accessibility menu functions
175
Using the Product with Voice Guide on
177
Changing channel
177
Changing volume
177
Using program information
177
Using Smart Hub
178
Smart Hub
178
Using the Smart Hub Home Screen
178
Launching the e-Manual
180
Using Bixby
181
Running Bixby
181
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