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Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Self Diagnosis
Menu Settings Support Device Care Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can
also view signal strength information for over-the-air digital signals, test the Smart Hub network connection and
run the Smart Hub and TV factory reset functions.
• Video Test
This function may not be supported depending on the geographical area.
• Picture Test Try Now
• Sound Test
Try Now
• HDMI Troubleshooting
• Signal Information Try Now
• Smart Hub Connection Test
Try Now
• Reset Smart Hub Try Now
Cannot select Signal Information in Self Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
• Menu Settings Support Device Care Self Diagnosis Signal Information Try Now
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts,
linked service accounts, Smart Hub service agreements and Smart Hub applications.
•
Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now
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