Check that the brush-bar is fitted correctly
Unplug your AirRam MK2 from the mains and remove the battery.
Lay the vacuum on its back and press the release button on the side of the head assembly to
unlock the brush-bar. Pull it away from the same side as the release button first.
Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the
opposite side in an ‘L’ shape. Push the brush-bar back into its housing until it clicks into place.
Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the
battery and trying to use the vacuum again.
Is the brush-bar jammed?
Unplug your AirRam MK2 from the mains and remove the battery.
If the charge indicator on the battery is showing 4 solid red lights, the brush-bar may have
jammed and your vacuum will automatically cut out.
Lay the vacuum on its back and press the release button on the left-hand side to unlock the
brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of
any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the
brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.
Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the
opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into
place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting
the battery and trying to use the vacuum again.
The On/ Off button is faulty
The AirRam MK2 is operated by an On/ Off pedal. You’ll be able to hear a clicking noise and
the pedal will bounce easily between an up and down position while the battery is detached. If
this doesn’t happen, check that you’ve removed the plastic protector from your vacuum. If
you’ve removed the plastic protector and there’s still no clicking noise or pedal-bounce, the head
assembly may need replacing. Get in touch with us as we may need to send you a replacement
part.
The battery terminals may be dirty or damaged
Unplug your AirRam MK2 from the mains and remove the battery.
If the battery terminals or head assembly terminals are dirty, it may be preventing your AirRam
MK2 from functioning properly. Make sure you keep the battery and head assembly clean in
order to maintain your AirRam MK2’s cleaning performance.
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