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6Pre-Tech Support Checklist
ENGLISH
Symptom Cause and Solution
The power does not
turn on.
• Check if the power cord is connected.
• After disconnecting the power cord and reconnecting
it, press the power button of the product.
• If the power is not on after reconnecting the power
cord, remove the adapter and hold the power button
for at least 6 seconds to reset the system. Once the
system is reset, press the power button again to
turn on the computer.
The system stops
during use or does
not properly turn
off.
• Remove the adapter and press the power button for
approximately 6 seconds to reset the system. Once
the system is reset, press the power button again to
turn on the computer.
-
Caution: Unsaved data may be lost. Pressing the
power button while the PC is in use may cause
damage to the hard disk or a system error.
The touchpad is
not functioning
properly.
• Press the Start button [ ] and run [All apps] >
[LG Smart Assistant]. Then press [Dashboard] >
[Touchpad].
• If the touchpad does not function properly, the
touchpad is either in the Touchpad Off (disabled)
state or Touchpad Auto (disabled when the mouse is
connected) state.
-
For details on the touchpad settings, refer to the
LG Easy Guide of the LG PC Manuals.
You selected the
wrong display
language for
Windows.
• Refer to [Recovering the System] in LG Easy Guide
of the LG PC Manuals to initialize the PC and set the
language again.
• All data will be lost during the initialization, so you
must back up all critical data in advance.
Symptom Cause and Solution
The wireless
network is not
connected.
• Press [Fn] + [F6] to check if the wireless network
device is turned off.
-
Press [Fn] + [F6] to set airplane mode to [OFF].
Click the Wi-Fi [ ] icon on the right side of the
taskbar and check if AP displays properly.
• Every time you press [Fn] + [F6], the wireless
network and airplane mode turns on or off.
• You may not be able to connect to a secure wireless
network. Ask the wireless network administrator.
• Reinstall the wireless LAN driver.
A certain site or
program does not
run.
• Press the Start button [ ] and then select
[All apps] > [Windows Tools] > [Control Panel].
• Select [View by] > [Small icons] > [User Accounts]
> [Change User Account Control settings] > [Never
notify] > [OK].
-
LG Electronics and Microsoft recommend using
User Account Control.
I want to reinstall
the driver.
• Press the Start button [ ] and then select
Settings [ ] > [Apps] > [Installed apps].
Then remove the driver to be reinstalled.
• Press the Start button [ ], select and run
[All apps] > [LG Update & Recovery (or LG Update)].
Then, use the [Required Updates] or [Update list]
menu to reinstall the drivers.
-
For some models without the Recovery function,
only the LG Update function is provided.
An error message
appears.
• Check if the system is infected with a virus or a
malicious code.
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